Advantages and disadvantages of computer room outsourcing

Outsourcing has advantages, mainly to save manpower and material costs for enterprises. Take customer service outsourcing as an example:

1. Cost saving: The cost of recruiting customer service staff is high, and the work of customer service staff is still unstable. In addition to the salary of customer service staff, the expenses of enterprises also include rent, utilities, office equipment and employee benefits. And the cost of one month is still very high. Even so, sometimes there will be a shortage of customer service staff.

However, outsourcing companies are different. Outsourcing companies are recruiting customer service personnel all the year round, and their personnel reserves are sufficient. Even if someone is gone, you can always add it. Enterprises do not have to bear the rent, utilities, office equipment, employee benefits and other expenses.

2, professional ability: many of the customer service employees they hired have not done customer service work, and they have to undergo long-term training. Many customer service staff are groping for experience while working, with poor service awareness, slow response and low customer satisfaction.

The customer service of outsourcing companies are professionals with many years of experience, with professional training, rich experience, strong service awareness, quick response, strong communication and sales ability and high customer satisfaction.

3, long working hours: Many customer service recruits are nine to five, and shift work is a big problem, and it also involves customer service scheduling and accommodation, which is very cumbersome.

Outsourcing is different. You can arrange two shifts or three shifts according to the needs of enterprises, and enterprises don't have to worry about customer service scheduling and accommodation. Moreover, there are many customer service teams in outsourcing companies, so we can discuss the problems in our work together. With a good working atmosphere, the enthusiasm and enthusiasm of employees will be improved and the employee turnover rate will be reduced.