What an important skill emotional intelligence is

Emotional intelligence is very important and is equivalent to character. For example, when chatting with someone who cannot have children due to physical reasons, don't always focus on the topic of your own children. You should consider that the other person may feel sad or embarrassed by this. For another example, if a child of a certain family does not study well and his grades are at the bottom every time, then don't chase him and ask him how many points his child got in the mid-term exam and how many places he ranked in. If he doesn't tell him, he will look stingy and will feel uncomfortable if he doesn't tell him. If the word emotional intelligence is understood in the most popular terms, it means that a person can clearly understand his position, role, and identity in a relationship, as well as the other person's mentality, needs, and feelings. Then a person with high emotional intelligence , will definitely adjust their behavior and expression according to changes in situation, environment, and objects, so that both parties can be satisfied. What is emotional intelligence?

Emotional intelligence is the ability to express and control emotions, read the emotions of others, and respond empathically. This skill is becoming increasingly valued in the workplace as the importance of managing workplace stress and creating an environment that promotes workplace mental health becomes better understood.

Mental Health America has identified emotional intelligence as one of the key factors in cultivating a mentally healthy workplace. People with high emotional intelligence are often said to have high emotional intelligence.

Why Emotional Intelligence is Important in Sales

Emotional intelligence is a valuable skill in any career, but even more so in sales. In a job that requires the ability to break down barriers with all strangers, overcome objections, build relationships, and network, it's easy to see why the ability to control emotions and respond appropriately is important.

Overcoming Objections

Emotional intelligence can be a real asset when dealing with objections. In the early stages of the sales funnel, each prospect will have a unique set of needs and their own concerns. Having customers care about their problems and understanding their perspective makes handling objections very easy.

The Importance of Emotional Intelligence

Sales objections are not a bad thing. They provide opportunities. A question or objection can clearly illustrate a pain point you can solve. Smart, motivated salespeople can turn objections into sales by developing proactive plans to overcome the most common sales objections.

Handling Rejection

Rejection is an inevitable part of the sales job, but it’s not easy. Emotionally intelligent salespeople know that “no” is not a rejection of who they are, but of what they do. Emotionally high people are less likely to feel stressed or upset by repeated rejections - they are more likely to see it as an opportunity to improve their skills.

Building rapport

In sales, there is no one-size-fits-all approach to building rapport with potential new leads. An emotionally intelligent person needs to read the signals an individual is giving off and adjust their tone accordingly. If the lead seems open and chatty, the salesperson can adopt a more informal approach - if the customer wishes to be addressed by their title, a more respectful and formal tone should be used.

Belated Joy

Most people who work in sales are chasing the buzz of closing deals. This may mean that sales reps focus most of their energy on closing deals in pursuit of the instant gratification that comes with it. This approach can be detrimental to your sales funnel because it means fewer prospects make it to the top. Emotionally intelligent people tend to be more willing to do work that brings rewards, which is called delayed gratification.

People with high emotional intelligence make better managers

Working in a sales department can take a significant psychological and emotional toll. There are adrenaline-pumping highs when your whole team loves to celebrate, and therefore, there are also lows where every road leads to a dead end.

The Importance of Emotional Intelligence

Emotionally skilled team leaders can keep sales reps positive during difficult times by boosting the morale of the entire sales team.

Their natural emotional expressiveness means they can be supportive and compassionate when team members are stressed or feeling stressed, and they know how to help people who may be struggling with workplace stress or mental health issues.