Case analysis of social work professional service

Case analysis of social work professional service

In the practice of social work, social workers should keep good communication with the parties. Social workers have the obligation to provide necessary information to the parties. On the premise of full knowledge, the client has the right to choose the content and mode of service and plays a leading role in the decision-making involving the interests of the client. The following is a case of social work professional service that I share with you. Welcome to read and browse. Case background

(A), the survival status of the five guarantees group

Living nursing home is a place to provide centralized support for the five-guarantee households in the county. The five-guarantee households have a low level of education and are almost primary school or illiterate. The old people in all towns in the county live together, and the personnel are more complicated; Originally living alone for a long time, not adapted to collective life; Withdrawn personality and frequent emotional behavior; Less activities and single life; There are many chronic diseases, and physical pain turns into mental burden. As a special social group, rural five-guarantee households are guaranteed food, clothing, housing, medical care and burial. However, as a poverty-stricken county, Zhen 'an has a large number of five-guarantee households, and most of them are funded. Collective support only meets basic needs, social services are few, and individual diversity is not paid attention to.

(2) Introduce professional social workers.

Xiao Xu is one of the earliest social workers in Zhen 'an County. Graduated from social work, engaged in social work after graduation. He is a professional social worker openly recruited in 20 14. Three-district social worker talent support program? Project, by Shangluo City? Area three? The leading group of social workers stationed in nursing homes, carried out professional services of social work for the elderly, and publicized and advocated professional social work.

2065438+In mid-April, 2006, Wang You 'an, who just came to the central nursing home in Zhen 'an County, told Xiao Xu, a social worker in the nursing home, about his outing activities in recent days: Gao Feng Town Government and Zhen 'an County Civil Affairs Bureau ran many times and were particularly excited;

? I found that in the past two years, you came to the nursing home the most. You have to help me solve it. I want to go back to my life, otherwise I will make trouble and the government will leave us poor people alone. ? Wang Youan told social worker Xiao Xu that Xiao Xu had become his last straw. Recently, he has been fidgeting about this matter, often having conflicts with hospitals and residents, and even eating.

? Uncle Wang, we have a group activity these days. You can take part in activities, do more exercise and meet some new friends. I want to ask you for advice on this matter. . Interest group activities? Slight wish? It is being implemented, but it is in the mind of social worker Xiao Xu.

case analysis

Xiao Xu visited the investigation and found that Wang Youan had these reasons:

(1) Interpersonal relationship: Wang Youan is unmarried all his life, living alone and having a bad relationship with his neighbors; After staying in the nursing home, the relationship with managers and residents is not harmonious, and there have been many quarrels;

(2) Psychological character: Wang Youan is 62 years old and in good health among the residents in nursing homes.

Strong personality, relatively stubborn, often adhere to their own views, often because of enthusiastic intervention, like to evaluate others, often resulting in interpersonal relationships and communication barriers.

(3) Social factors: First, the five-guarantee policy is not well connected, and Wang Youan is a centralized five-guarantee household.

No longer enjoy decentralized support, clothing, food, housing, medical care, burial and other expenses are borne by the nursing home. He has always believed that he has been discriminated against and treated unfairly, so he has been complaining and even petitioning; Two, into the environmental barriers, came to the new environment, sanatorium unified management, unified accommodation, generally not allowed to go out. These objective factors lead to Wang Youan's habit of living alone, which is extremely unsuitable; Third, the collective life is monotonous, the activities of nursing homes are single, the residents' lives are boring, and major festivals can't meet their daily needs, so they want to go back to their hometown.

Service plan

I. Service objectives

(1) Stabilize the mood of the client and guide the behavior;

(2) Experience and accept the status quo for many times;

(3), leader training, play a leading role.

Second, the service realization process

(1) Alleviating the crisis. After the group activities that day, Xiao Xu visited Wang Youan specially and listened to Wang Youan's complaints after he returned home. Xiao Xu, a social worker, expressed his understanding of his behavior, comforted him temporarily and contacted the nursing staff in the nursing home to give him more care. First of all, Xiao Xu, a social worker, calmed Wang Youan down. Xiao Xu explained the existing conditions of nursing homes through introductory lectures; Then I took Wang Youan to visit the surrounding residents and made some friends. After visiting the nursing staff in the hospital, especially when he confessed his previous excesses, the nursing staff forgave his previous mistakes and accepted him, and Wang Youan's mood was greatly improved. Because Han clashed in front of the door, the social worker prepared fruit for Wang Youan to visit and took the initiative to apologize.

(2) accept the objective environment. Xiao Xu and the civil affairs department consulted the relevant provisions of the five-guarantee policy.

Wang Youan explained and explained; Lead Wang Youan back to his hometown and see the living environment on the spot. Xiao Xu brought Wang Youan back to his hometown. When acquaintances saw Wang Youan, neat clothes and smooth face, they all felt that the county nursing home had a good life. Before reaching the collapsed house, Wang Anxin's thoughts gradually disappeared; After returning to China this time, Wang Youan mentioned that life at home was good.

(3) Establish new relationships and integrate into hospital life. ? Area three? During the implementation of the social work plan, Wang Youan was consciously trained as a leading volunteer to participate in the activities. Xiao Xu, a social worker, invited Wang You 'an to participate in the cultural activities and interest groups in the nursing home in advance, and arranged the role of group leader to consciously enhance the sense of participation and organizational role. In Jin Zhao activities, Wang Youan served as the team leader, responsible for organizing residents; The interest group is responsible for logistics and coordinating volunteers to move things; Act as a correspondent for group activities and inform the people in the next room to participate. I made a special interview after the group to record his behavior. After that, Wang Youan's life was enriched, his personality became lively and his communication with other residents increased.

Three weeks later, Xiao Xu, a social worker, negotiated with him and held a collective birthday party. One of the residents was emotional because of the seat position, which affected the activity. Wang Youan took the initiative to persuade him that our nursing home is a family and should understand each other. ? Since then, Wang Youan has become the backbone volunteer of the social worker nursing home, active in various activities and integrated into the collective life of the nursing home.

Three. Case evaluation

Are you online? Area three? In the process of implementing the social worker talent plan, as the case owner of social work for the elderly in the nursing home with five guarantees, cognitive theory of emotion was adopted to take care of them and integrate into the collective life in the process of service development, which solved Wang Youan's problem. According to the principle of crisis management, ease the mood of the case owner and correct the behavior; After multi-angle experience, Wang Youan accepted the current social environment, had a clear understanding of the five-guarantee policy and objective conditions, and no longer rejected the social environment. After training as a leader, he can actively integrate into hospital life, play an active role in many activities and find new value. After July, the main problem of the case was solved, the case goal was achieved, and the case can be closed.

Fourth, professional reflection.

Due to the particularity of the five-guarantee group supported by the nursing home and the realistic objective conditions such as the current five-guarantee policies and conditions in this area, social workers follow the people-oriented concept when intervening in cases, establish good life goals through equal acceptance, first ease their emotions, then promote the acceptance of facts, and finally find the meaning of life through active efforts on the existing basis.

;