Supervisor Examination Work Summary

The writing process of summary is not only a review process of one's own social practice activities, but also a process of improving people's ideological understanding. The following is a summary of the work of the director's probation period, welcome to read! Summary of the work of the director's probation period 1

In the first half of 20xx, I served as the customer service director of Yingzhong Yuanhang Automobile Sales and Service Co., Ltd., and in the ** work of all department employees *With joint efforts, the company's performance has made great progress and has become a strong backing for the company's service. Summary of the work of the customer service director.

For me, at this age, serving as a customer service director feels a lot of pressure. Because I know that customer satisfaction is the lifeblood of a company's survival and development in the face of competition. I know that the responsibility is great and I will do my best. Therefore, I ask every customer service colleague to do the following:

1. Improve their own quality and establish an image of "four things".

The image of "four things" I am talking about here refers to: knowledge, cultivation, patience, and enthusiasm. The improvement of quality is not achieved overnight, it requires the influence of the environment and long-term guidance. Therefore, the focus is on the following three points:

First, the training of business skills. I take advantage of every opportunity to provide employees with better training. Let them have as much energy as possible so that they can work with ease.

Second, strictly control quality education. Although Chinese traditional culture is no longer the focus of our subject examinations, I think learning traditional culture is very beneficial to the cultivation of life. Therefore, I hope that employees can receive more education in traditional culture, cultivate elegance, and permeate the essence of "old people, old people, and old people."

Third, give full play to personal strengths and establish a sense of professionalism. Everyone has different strengths. Be good at giving full play to their strengths at work, and at the same time instill in employees a sense of strict self-discipline.

2. Pay attention to daily knowledge accumulation and be passionate.

Customer service is a very training department. He requires every employee to go to work every day with passion. At the same time, the work of customer service staff is also very boring, as they repeat the same work every day. But there are new challenges every day!

Finally, what I want to say is that a department must have a soul, and the soul of the department is the civilized quality of the department. Through our efforts, we bring convenience and enjoyment to customers with high-quality services, and make everyone feel harmonious and friendly services. Treat customers as friends, help them solve problems, deal with problems, and consider customers. In order to finally obtain the greatest satisfaction from customers! Director Probation Period Work Summary 2

A new year will soon usher in. I have been working as a director in the Human Resources Department for half a year. I gradually work in the department Gradually getting on the right track, the work after taking over is summarized as follows:

1. Recruitment and file management

Recruitment is to replenish hotel personnel in a timely manner and follow up to ensure the employment of various departments. There are always people available and there are people to choose from. Generally speaking, recruitment can be divided into regular recruitment and unconventional recruitment. Regular recruitment refers to recruiting in the Tengzhou talent market, but the Tengzhou talent market has not yet formed a certain scale. This type of recruitment is important for The careers of room attendants and waiters have certain effects. In addition to regular recruitment, our department is also preparing to contact major technical secondary schools in the next step. During the season when there are graduates, we will contact and communicate with the schools in a timely manner to facilitate talents. Make reserves.

The effect of the above recruitment methods is not very obvious. In addition, the human resources department strengthens contact with department employees and encourages employees to recommend their friends and introduce them to the hotel. This is a source of talent. A broader approach.

Employee files are a resource library that keeps abreast of employees’ basic information. It is also an important link in establishing employee talent reserves. It includes employee handwritten files, including employee files of current employees, employee files of resigned employees, and applicants. There are three parts of file archiving. The establishment and effective management of files will help the human resources department to keep track of the current personnel and personnel flow. For all personnel who come to the hotel to apply for jobs, file information will be established as talent reserve information to facilitate the department. Being able to check it at any time when you need someone can greatly reduce the recruitment rate.

2. Personnel files and related materials

In order to facilitate personnel work and standardize the management of personnel, the department has established relevant personnel forms according to work needs and under the guidance of Mr. Zhao. Including the "Recruitment Registration Form", "Entry Approval Form", "Personnel Change Form", "Vacation Application Form", "Salary Adjustment Form", etc., it also strengthens the communication between various departments and the Human Resources Department.

3. Safety Responsibility

As the safety responsible person of the department, I always pay attention to the daily fire prevention and safety hazards of the department.

(1) Communicate with other departments and convey the use and training information of the Human Resources Department to relevant departments and managers in charge.

(2) Communicate well with other departments and cooperate with the quality inspection department to handle employee complaints.

6. Knowledge and skills that need to be further mastered

Familiar with the national labor law and various rules and regulations formulated by the hotel, master the employment and training situation of each department, be proficient in operating computers, and be familiar with word , excel and other software to better serve the hotel.

The above is a summary of the work in xx and the outlook for the work in xx. I believe that in the new year of work, I will be able to better utilize my own advantages and potential and raise the personnel work to a new level.