Does the Lenovo computer warranty period start from the date of manufacture?

Lenovo computer warranty is calculated based on the invoice date if there is an invoice, and if there is no invoice, the warranty is calculated based on the factory date.

Take a computer with a 2-year warranty as an example:

1. For computers with invoices, the warranty period is calculated based on the invoice date, which is 2 years from the invoice date;

2. If there is no invoice, the computer’s warranty time will be calculated based on the computer’s factory date. The factory date must be before the purchase date. In this case, the computer’s 2-year warranty will not be beneficial to the user. In fact, it is less than 2 years (). (For example: the computer was manufactured on January 1, 2015, and the user purchased it on June 1, 2015. If the invoice does not work, the warranty date will be calculated from January 1, 2015 and will be guaranteed for 2 years backward, and the user will lose 5 months of warranty time. ).

(1) Lenovo's "Three Guarantees" service commitment?

If you are a consumer user, Lenovo will comply with the "Regulations on Liability for Repair, Replacement and Return of Microcomputer Products" promulgated by relevant national departments. (hereinafter referred to as the "Three Guarantees" Regulations), we will provide you with the "Three Guarantees" services. ? The limits, principles and scope of Lenovo's legal "Three Guarantees" obligations are specifically implemented in accordance with the "Microcomputer Three Guarantees Regulations". ?

(2) Lenovo manufacturer standard service commitment?

Based on the above-mentioned "Three Guarantees" service commitment to consumers, Lenovo will also provide the following Lenovo manufacturer standard Service:?

1. Three-year limited warranty?

Starts from the date you purchase this product (hereinafter referred to as the "purchase date", based on the official purchase invoice date) , this product has a one-year free warranty for the entire machine, a two-year free warranty for the main components, and a three-year free warranty for the motherboard components. After the warranty period has expired, Lenovo will provide paid services in accordance with the "Lenovo Paid Service Charging Standards". ?

Lenovo laptop warranty period?

Part category and component name?

Free warranty period?

Host?

Motherboard components?

Motherboard, sound card, graphics card and components that are inseparable from the motherboard and are solidified on the motherboard?

3 years (inclusive) from the date of purchase?

Main components?

CPU, memory, display, hard drive, keyboard, power adapter?

2 years (inclusive) from the date of purchase?

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Complete notebook?

Including network card, MODEM card, 2-in-1 card, 3-in-1 card, PCMCIA card, touch pad, other small circuit boards (charging board, backlight control board , power board, LED board, I/O board, switch board, hard disk interface board, etc.), independent card reader, speaker, fan, heat sink, battery, optical drive, floppy drive, mouse, casing, various covers, wires (Including screen cables, power cords, etc.), LCD covers, brackets, etc.?

1 year from the date of purchase (inclusive)?

Software?

Pre-installed software (including software media)?

One year from the date of purchase (inclusive) if the customer sends it for repair?

Random software (data, CD media, floppy disk media) ?

Replacement with the faulty original within 3 months from the date of purchase?

Remarks: 1. For the warranty policy of other products sold with the product and sold independently, please refer to the product Corresponding warranty certificate. ?

2. Laptop backpacks are not covered by the warranty. ?

3. The components mentioned above should not be understood as a commitment and description of the configuration of the product you purchased. The product configuration should be based on the specific model you purchased and the packing list.

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2. Free door-to-door service for hardware failures within one year in 92 cities?

In the first year after purchasing the product, for users in the following cities and urban areas, when you When the product you use has a hardware failure within the warranty scope (for specific failure types, please refer to the "Three Guarantees" provisions), please first call the Lenovo Sunshine service hotline: 400-810-8888 (see Part (3), Article 10 Service Support system), the Lenovo certified service agency will contact you by phone within 2 working hours after receiving your repair request to confirm the on-site repair matters. ?

City list: Beijing, Shanghai, Guangzhou, Shenyang, Xi'an, Chengdu, Wuhan, Shenzhen, Jinan, Zhengzhou, Nanjing, Hangzhou, Shijiazhuang, Taiyuan, Tianjin, Qingdao, Hohhot, Changsha, Nanning, Haikou , Nanchang, Hefei, Xiamen, Fuzhou, Ningbo, Harbin, Changchun, Dalian, Urumqi, Lanzhou, Kunming, Guiyang, Chongqing, Wuxi, Suzhou, Wenzhou, Yantai City, Zibo City, Linyi City, Dongying City, Weifang City, Tai'an City , Jining City, Heze City, Dezhou City, Weihai City, Laiwu City, Zaozhuang City, Rizhao City, Jiaozhou City, Xuzhou City, Changzhou City, Nantong City, Yangzhou City, Changshu City, Yancheng City, Kunshan City, Zhangjiagang City, Zhenjiang City City, Jiangyin City, Yixing City, Lianyungang City, Huai'an City, Wujiang City, Taizhou City, Taicang City, Jinhua City, Yiwu City, Taizhou City, Jiaxing City, Shaoxing City, Yuyao City, Yongkang City, Huzhou City, Ruian City, Yueqing City, Wenling City, Cixi City, Quzhou City, Zhuji City, Chancheng District (including Nanhai), Guancheng City, Zhuhai City, Shiqi District, Shantou City, Zhanjiang City, Jiangmen City, Shunde District, Huizhou City, Maoming City , Zhaoqing City (including Gaoyao City), Chongming County and 92 urban areas. ?

3. 7-day*8-hour work system?

The normal business hours of Lenovo certification service agency are: Monday to Sunday, 8 hours a day. ?

4. Hotline consultation service?

If you have technical problems during use and need consultation, you are welcome to call the Lenovo Sunshine service hotline: 400-810-8888, and our Engineers will provide you with professional answers; or log on to the Lenovo Sunshine Service website: www.lenovo.com to obtain the above services. ?

5. What is the situation where you cannot enjoy the "Lenovo Manufacturer Standard Service Commitment"?

This commitment does not apply to the following situations:?

Products without Lenovo logo ;?

This product or its components have exceeded the warranty period;?

Failure or damage caused by failure to follow the instructions/wrong/improper use, storage, maintenance or operation of the product ( For example, hot plugging and unplugging of data cables, hot plugging and unplugging of non-USB external devices, etc.);?

Faults or damage caused by working environments other than those specified by the product (such as too high or too low temperature, too humid or Dryness, high altitude, abnormal physical pressure, electromagnetic interference, unstable power supply, electrostatic interference, excessive zero-ground voltage, inappropriate input voltage, etc.);?

By non-Lenovo authorized agencies, Failure or damage caused by personnel installing, repairing, changing, adding or disassembling;?

Fault or damage caused by the use of parts other than those provided by the factory (see "Packing List");?

Faults or damage caused by the use of pirated or other illegally authorized software, non-standard or unpublished software;?

Due to unexpected factors or human reasons (including computer viruses, operating errors) , liquid intrusion, scratches, transportation, bumps, incorrect plugging and unplugging, falling foreign objects, rodent damage, insect infestation, etc.);?

Due to force majeure such as natural disasters (such as earthquakes, fires, etc.) , lightning strikes, etc.);?

Normal and reasonable consumption or damage (such as: natural consumption, wear and aging of shells and connector parts);?

Other malfunctions or damages that are not caused by quality problems of Lenovo machines (including components) themselves.

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6. Notes?

Lenovo will provide you with the specified warranty services within the scope of this standard service commitment. If you have other service needs that exceed this standard warranty service commitment, , please choose the paid service of Lenovo certified service agency or purchase Lenovo's personalized service products according to your needs. For details, please log in to the Lenovo Sunshine Service website: www.lenovo.com. ?

Purchase invoices, warranty certificates and packing lists are important documents for you to obtain standard services from the manufacturer. Please keep them properly. When Lenovo or Lenovo certified service agencies provide you with warranty services, please be sure to present relevant certificates; if you cannot present the purchase invoice, warranty certificate and packing list corresponding to the computer host, the free warranty period of the product will automatically expire. Calculation starts from its production date. If you are unable to provide any warranty certificate, Lenovo will query the production date based on the host number of the product, and provide warranty services based on the production date that can be queried. The host number can be found from the random packing list or the barcode on the fuselage. If valid warranty information for the product cannot be obtained, Lenovo will not provide manufacturer standard services. ?

(3) Special reminders and instructions?

The scope of application of this commitment?

This commitment only applies within the territory of the People's Republic of China Lenovo Tianyi/Xuri (excluding Xuri C100 series) notebook computers sold (excluding Hong Kong, Macao and Taiwan). ?

This commitment only applies to Lenovo Tianyi/Xuri notebook computers manufactured and sold after May 1, 2006 (inclusive). For products before this date, please refer to the standard warranty service issued by Lenovo in the same period. promise. ?

For other products or promotional items sold bundled with Lenovo laptop products, if they fall within the scope of the statutory "Three Guarantees", they will be subject to the "Three Guarantees". If they do not fall within the scope of the statutory "Three Guarantees" , then the respective standard warranty service commitments for the product will be implemented. ?

Priority application?

If national laws and regulations provide otherwise for after-sales service, Lenovo will provide you with after-sales service in accordance with national laws and regulations. ?

If the service standards of Lenovo manufacturers are lower than the national statutory "Three Guarantees" standards, the "Three Guarantees" regulations shall apply. If the service standards of Lenovo manufacturers are higher than the national statutory "Three Guarantees" standards, the service standards of Lenovo manufacturers shall be governed by the "Three Guarantees" regulations. Standard implementation, the overlap between Lenovo's manufacturer service standards and the national statutory "Three Guarantees" standards shall be implemented in accordance with the national statutory "Three Guarantees" standards within the scope and period of the national statutory "Three Guarantees". Outside the deadline, Lenovo manufacturer standards will apply. ?

If Lenovo or the seller of Lenovo products has any other agreement with you regarding the after-sales service of the product or any of its software and hardware equipment, the corresponding agreement shall be implemented. ?

Repair service methods?

To the extent permitted by law, Lenovo may choose to provide you with the warranty services promised in this document by means of repair, replacement or return. ?

In addition to the hardware door-to-door service specified in Article 2 of Part (2) of this document, if the product you purchased has a hardware failure during the warranty period, you can send the faulty product to the People's Republic of China* **Any nearest Lenovo certified service agency within the country (excluding Hong Kong, Macao, and Taiwan) will perform repairs. Lenovo's certified service agency will notify you to take the product back after the repair is completed. Lenovo does not bear the costs and risks of picking up and delivering products. The contact information and address of Lenovo's certification service agency can be found on Lenovo's corporate website www.lenovo.com or obtained through the repair service hotline. ?

Please do not send the entire product or any parts for repair. Lenovo will not be responsible for the resulting costs or losses. ?

Lenovo denies commitments?

Unless expressly stated in this service commitment, Lenovo does not make any other express or implied commitments and guarantees, including product marketability and liability. IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. Unless Lenovo makes other explicit commitments,:?

This warranty service commitment only applies to the host and components of the Lenovo notebook computer shipped from the factory (see the packing list).

Lenovo does not assume warranty responsibility for any non-Lenovo parts installed by any organization or person (such as a seller). ?

Lenovo will not be held responsible for any additional commitments made by any organization or person (such as a seller) to you regarding the products you purchase and their associated software and hardware equipment in addition to this service commitment; you Written certification should be obtained from the institution or person making the commitment to ensure that these additional commitments can be honored. ?

Warranty Certificate?

The delivery invoice is an important basis for you to require Lenovo to fulfill its legal "Three Guarantees" obligations and Lenovo manufacturer's standard services. Please be sure to keep it properly. ?

When you need Lenovo or Lenovo's certification service agency to fulfill the statutory "three guarantees" obligations, you need to bring a valid "delivery invoice" and "three guarantees certificate", or you can effectively prove Your machine is still within the validity period of the Three Guarantees, otherwise the Three Guarantees will not be implemented. ?

If you need Lenovo or Lenovo's certification service agency to provide Lenovo manufacturer standard services other than the "Three Guarantees" service, in addition to bringing a valid "delivery invoice", you also need to provide the certificate that came with the computer. Warranty certificate and packing list. If valid warranty information for the computer cannot be obtained, Lenovo will not provide commercial standard services higher than the "Three Guarantees" service. ?

Data backup?

Please be sure to back up or retrieve the information programs that you think are valuable in time before accepting the service. Lenovo and Lenovo certification service agencies are only responsible for the product Maintenance and testing, no data recovery and backup will be provided within the scope of services specified in this document. Lenovo and its certified service agencies are not responsible for damage or loss of data, programs, or storage media. ?

Ownership of the replacement of the complete machine or parts?

After the Lenovo certified service agency replaces the complete machine or faulty parts for you, the original machine or faulty parts will be taken back by Lenovo or Lenovo certified service agency and enjoy ownership. ?

What is the warranty period after repair?

This product and its components that have been repaired by a Lenovo certified service organization will continue to enjoy this service commitment. If the repaired parts are less than three months from the date of repair and the free warranty period ends, Lenovo promises to extend the free warranty service period of the part to three months from the date of repair (only applicable to cases where the free warranty period is one year) and parts more than one year old). For repairs beyond the free warranty period, we will send the product to the customer for repair. At that time, please provide valid maintenance records.