Ms. Zhou from Chengdu bought a deformed "Pan Pan" security door, and the compensation for complaints decreased. What is the specific situation?

The lady bought a security door online and was very dissatisfied after receiving the goods.

Taobao shopping has become the choice of many young people, because it is convenient, economical and very affordable. It's much cheaper than what you bought in a physical store. But shopping on Taobao will also encounter unexpected situations, and this lady has encountered such a thing.

What happened?

The lady's new house is still under renovation, because she saw this security door being sold in the flagship store in Pan Pan, so she placed an order to buy it. But I didn't pay attention to the inspection when signing the sale. After unpacking, it is found that the door frame is deformed, which will make a loud noise when locking the door, and even disturb the surrounding neighbors. So this lady asked for a refund.

Reasons why the seller disagrees with the refund.

Because this kind of valuables should be opened in front of the courier before signing, and they can only be signed after checking and confirming. Therefore, when the seller received the refund reason from the lady, he said that he did not recognize it. Moreover, this lady is also very tough, thinking that this kind of door is defective and can be sold twice in the market. Both of them felt that they were right, and the girl also asked the platform to compensate her for the lost time in 800 yuan. The seller thinks this is not a reasonable request, so the two sides are now in a stalemate. And this lady has also complained to the consumer platform.

What do you think of this matter?

This incident tells us that online shopping is risky. Everyone's appraisal standards are different, and even some buyers will find someone to brush comments and brush the list on Taobao. This makes it even more impossible for us to see the real comments and the state of things. So although things in physical stores are a little more expensive, we can choose what we like best to buy home. Especially for decoration, don't buy furniture on Taobao. If you are cheated, your mood will get worse.