How can I be a good manager of Internet cafes?

With the development of social economy, people's requirements for amateur cultural and entertainment life have increased. As an Internet cafe industry, it is constantly improving its environment, configuration and service level to meet higher requirements, so the management of Internet cafes is more important here. The days when a webmaster could manage an Internet cafe are over. What we need now is reasonable internal management. Only in this way can we fully mobilize and organize all kinds of resources and realize their rational utilization.

Most Internet cafes invite store managers, supervisors and on-site managers, who are actually responsible for on-site management. Good on-site management can mobilize the enthusiasm of employees, save costs and make Internet cafes operate normally. According to my personal experience and theoretical knowledge, summarize how to be a site manager:

First of all, the site manager must first make clear the following questions:

1. What is the performance goal of the site manager?

2. What are the responsibilities and authorities of the site manager?

3. Has the workflow of the site manager been clearly defined?

4. Is there a regulation on the working method of the site manager, and can it achieve the set goal economically?

5. When something goes wrong, the site manager knows how to operate. And try to find improvement countermeasures? The above five questions are what a site manager must understand, that is, a general procedure for doing things. Many webmasters only work hard in accordance with the relevant requirements of Internet cafes when they enter Internet cafes. I also worked as a website manager. When I first accepted the position of site manager, I just checked whether the employees did things according to the relevant requirements every day, and didn't seriously understand the true meaning of the position of site management before I started to do this job. In fact, the work is very rigid and inflexible. When a general outline is determined, as a site manager, you can understand how to carry out future work and how to achieve future work goals step by step.

Let's break down the main work of the site manager.

I. System management

"No rules, no Fiona Fang", everything has its own rules and regulations of the game, and Internet cafes are no exception. Now most Internet cafes are taking the road of scale or chain, and various rules and regulations are more important. At the same time, we can see a management culture of Internet cafes. Personally, I think the rules and regulations of Internet cafes are detailed, and the existence of various rules and regulations is not only a matter of form, but also a matter of how to implement them. Every internet cafe will have its own rules and regulations, and the implementation process will be different due to the personal reasons of the executors. The ancients said a word: use it without doubt. However, you should also "doubt" when using it. The word "doubt" embodies the rules and regulations. To achieve a certain degree of enforcement, there is no accurate ruler to measure this "degree", which can only be determined according to the situation, but it can never violate the original rules.

As a large Internet cafe and chain Internet cafe, the rules and regulations should be complete.

Basic Code for Employees: According to the situation of this Internet cafe, formulate the daily code of conduct to measure whether an employee is standardized. The basic code also reflects the development direction of this Internet cafe and the performance of reaching a service level. Therefore, when formulating this most basic code, as a maker, there should be a preliminary thinking process.

There should be different requirements and responsibilities for different positions, and the responsibility should be implemented to individuals. Attendants should strive to do a good job in hygiene, help guests deal with small technical problems, maintain good normal relations with guests, and feedback information in time; Technicians should take care of the machine and eliminate problems; Cashiers should do daily work such as adding money and handling cards.

Every employee recruited by training management can't experience many years in Internet cafes, which requires Internet cafes to have corresponding training concepts. It can be regular or irregular. The purpose is to make every employee do his job well and improve his business level. At present, most training only talks about how to do and what to do, and the content and form of training are too monotonous. Therefore, we should also take diversified training, such as taking employees to other Internet cafes to study.

Safety management includes fire control and equipment safety management. Let employees have the safe passage of Internet cafes and the location of fire-fighting supplies. It is also necessary to arrange the work of the person in charge of each shift every day, and there must be regular fire protection knowledge training.

There are two ways to do "salary management" in internet cafes: one is to make the salary and bonus completely public, and the other is the opposite. I think it's better for the salary award to be open and transparent. In short, this system should be based on the actual situation of Internet cafes, and should not blindly learn from others.

"Health management" guests not only enjoy the happiness brought by the internet, but also enjoy the feelings brought by the internet cafe itself. A good sanitary environment is the most basic. How to do sanitation, when to do sanitation, and to what extent, are all done according to the actual situation of this Internet cafe. This system should be in place and refined to every corner.

Most rules and regulations are formulated according to the actual situation. I believe that every Internet cafe has its own rules and regulations. However, some owners still feel that their employees have not acted according to the regulations, probably because your rules and regulations are not perfect enough. Another point is that rules and regulations must be implemented in place. This process is difficult, because no one likes to be managed by others. For the newly opened Internet cafes, you must implement the rules and regulations in the early stage, so that every employee of yours becomes a habit.

Second, the management of things

The things here refer to the common equipment and supplies in Internet cafes. Such as switches, computers, tables, hand sanitizers, etc. Every time the goods go in and out, there must be corresponding records to facilitate checking and accounting costs.

1. Sales management of bar items: including water, cigarettes, food and other items sold to guests. The main person in charge here is a cashier or a special bar staff. There are corresponding records in and out every day. Can make a receipt, signed by the personnel on duty and purchasing personnel, and finally reported by the financial personnel. Most internet cafes are made by the boss himself. In addition, a corresponding purchase requisition is required, and the purchase is made in advance according to the situation.

2. Computer equipment management. The technical director is responsible to the responsible person. The technical personnel on duty should have records of equipment use and replacement. Don't stop taking notes because of trifles. The management of goods needs to be careful, everything should be recorded accordingly, and the supervisor should check, count and file it regularly.

Third, information management.

With the rapid change of society, information has become an important resource. Only by having the right information resources can we make the right decisions and achieve the organizational goals smoothly. There are two kinds of information resources that Internet cafes need owners to master, external information and internal information. Personally, as a website manager, daily work should focus on the collection and management of internal information.

Information collection: 1. As an Internet cafe, it is of course cashiers and front-line service personnel who are in direct contact with guests. On-site managers need to communicate with employees frequently and exchange information. There are many Internet cafes where the week-long work meeting actually turns into a regular meeting of work arrangement and bureaucracy. In fact, this meeting doesn't mean much. The on-site manager asked this kind of understanding to communicate with the participants when completing the daily work arrangement, discuss the problems and the requirements and changes of the guests for understanding, and try to solve them after the meeting. 2. The site manager communicates directly with customers. The information obtained by this method is faster and more accurate.

Information processing: the collected information comes from different channels, and the accuracy and timeliness of the information are not necessarily ideal. At this time, the site manager is required to have his own accurate judgment, from which he can judge what is urgent, what is necessary, what must be dealt with and so on. When you have an accurate judgment, you must solve the problem through different methods, because all the problems are accumulated by small problems, which may also lead to an Internet cafe turning from profit to loss.

Fourth, environmental management.

Internet cafes have bid farewell to the era of profiteering. Nowadays, Internet cafes are constantly changing themselves and taking out their own characteristics in order to make profits in the ever-changing competition. Environment has become very important in the operation of Internet cafes. I have been to several local Internet cafes, which have their own characteristics in terms of environment. I have also seen photos of Internet cafes in other places, and I can see that the environment has become a very important point to attract Internet cafes. Hygiene is the basic guarantee of the environment, and the daily treatment of this problem mainly lies in waiters (some internet cafes invite professional domestic companies to act as agents). A good sanitary environment can make guests feel clean, otherwise, people are not in the mood to surf the Internet. The site manager should assign different sanitary treatments to different shifts, and should not keep a backlog in the minds of employees who are bored by one shift. Health management should have corresponding management system. In the system, it is necessary to clearly put forward the hygiene level, the main person in charge and how long it will take to complete the related work on the same day. The managers of Jianyi can learn from the experience and practices of hotels and other related service industries. The layout of the surrounding small scene. According to the characteristics of netizens, we can decorate various small scenes in the Internet cafe to realize a humanized environment, so that netizens can enter the Internet cafe just like at home, and chatting online is just like chatting with friends at home. Many related matters need to be seriously handled and taken seriously by the on-site manager of the Internet cafe.

Verb (abbreviation of verb) personnel management

In fact, this is the most difficult point. If you use management methods to manage, you can get a lot of books and see many management methods from there. Management is actually a manager. People are alive and management is alive, so management has become an art.

Here I only talk about the most basic principles of managers: the on-site manager is actually just a coordinator, humanized coordination and humanized management. Because all work and achievements are created by front-line employees, if you think that front-line employees are unimportant and unnecessary, then I believe you have no achievements.

On-site management is a complicated and tedious work, so we are required to be "lively" and "precise".