Personal work plan of supermarket employees

Personal Work Plan for Supermarket Employees 1 Looking back on my past work as a cashier foreman in a supermarket, I feel that although I have made some achievements in my work, I still have some shortcomings to a great extent.

Facing the coming 20xx year, I feel that I still have a lot of important things to accomplish, and I need to show enough attitude to pay attention to them. Therefore, I worked out the work plan of the cashier foreman in the supermarket one by one, as follows:

1, do a good job in cashier training.

Supermarket cashier is a highly mobile profession. According to the statistics of the supermarket personnel department, the cashier in this supermarket is changed every six months. This requires me, the supermarket cashier foreman, to do a good job in training new cashiers.

2. Supervise the cashier's daily work.

Cashiers should focus on supervising their service attitude towards customers and not have disputes with customers. My daily work needs supervision.

3. Do a good job of cashier's salary settlement.

Carefully check the omissions in the daily cashier work to ensure that the salary accounting of each cashier is carried out steadily.

Work plan:

First, comprehensively improve personal business skills. In addition to the department's business skills, learn more about operations, understand the company's operating conditions and future development direction, and set goals, but not limited to this.

Second, pay attention to the quality of service, and supervise the implementation of the department's employee service through early meeting learning, employee feedback, customer complaints, etc. And severely punish employees who are complained by customers because of poor service.

Third, continue to do a good job in helping, help bring out more outstanding employees in the form of pyramid assistance, and then bring outstanding employees into the backup cadre assistance plan, constantly improve and reserve more outstanding talents for enterprise development.

Fourth, strengthen regional management, find and deal with violations in time, report emergencies such as customer complaints that can be solved on the spot and those that cannot be solved immediately, and make detailed records at the same time.

5. Records of customer complaints, box clearing registration, commodity exchange, gift distribution, membership card handling, after-sales of household appliances, cashier documents, etc. Be filed for preservation.

Six, regular business skills training and assessment of employees, new and old employees contrast, form an atmosphere of comparison, learning, catching up, helping and surpassing in the whole department, and compare the results of each assessment, give cash rewards to employees with excellent assessment results, and give cash penalties to employees with backward assessment.

Seven, strengthen communication between departments, understand the development of each department, and create a good working environment.

Personal Work Plan for Supermarket Employees 2 First of all, employee turnover is a word often mentioned in the operation of chain enterprises. It is generally believed in the industry that if the operating profit of supermarkets is 1%, if the loss rate of goods above 2% in hypermarkets can be reduced to 1%, its operating profit can be increased by 100%. So how to do a good job of loss prevention management in supermarkets? I think we should start from both inside and outside.

I. Losses caused by internal reasons and loss prevention

Because the supermarket has a large operating area and many departments, the management of employees is relatively scattered. Therefore, it is not uncommon for most employees to lose their stores for their own personal gain or because they are not serious and irresponsible.

Second, strengthen internal staff management.

There are many forms of employee theft, such as internal collusion, internal theft, direct payment for goods, direct delivery to and from work or at night, etc. It is hard to prevent.

First of all, we should formulate special punishment measures for employee theft, make them public and strictly implement them.

Secondly, employees are strictly required to go in and out from the specified employee passage when going to work, and consciously accept the inspection of the loss prevention personnel in the store. The leather bags carried by employees shall not be brought into the store or the work site, but shall be temporarily stored in the designated place.

Third, strictly regulate the shopping situation of employees during commuting, and prohibit employees from shopping or booking goods during working hours. Goods purchased by employees during breaks should have invoices and cash receipts for inspection by loss prevention personnel and acceptance personnel.

Third, strengthen the management of staff work.

Strengthen the management of employees' work, standardize the workflow of employees, and minimize the losses of employees in the process of work.

First of all, because there are many kinds of goods operated by hypermarkets, if employees are not responsible and meticulous in their work, it may lead to the mislabeling of bar codes, the coexistence of old and new price labels or the inconsistency between POP and price cards, the inability to restore the original price after the promotion of goods, and the inability to check the shelf life of goods in time. As a result, some customers can buy high-priced goods at low prices, resulting in losses. If customers complain after buying goods that have exceeded the shelf life, it will not only cause economic losses, but also be extremely unfavorable to the corporate image. Therefore, the heads of all departments in the supermarket should give employees a clear division of labor and complete all preparatory work before opening the store every day, such as checking whether POP is in line with the price tag; Check the price changes of commodities and exchange them in time; Check the shelf life of the goods.

Secondly, due to the particularity of supermarkets, zero inventory is impossible in the course of operation, and the quality of warehouse management will directly affect the loss.

Large-scale purchase of goods in supermarkets will increase the difficulty of keeping goods in warehouses. Although each department has its own cargo storage area, it will inevitably "occupy" the other's storage area. If it is non-food, the items are relatively easy to keep, but it is inevitable that the relevant personnel will throw them around without caring for each other's items, causing man-made damage. In view of this situation, we can arrange special personnel to supervise and manage the stacking of scattered goods, so as to standardize the warehouse management and reduce the loss in the warehouse. In addition, in the course of store operation, in case of damage or packaging damage caused by customers' carelessness or unreasonable stacking of goods, all departments can set aside a small area in the warehouse as a stacking area for returns, and special senior staff will be responsible for returns and management to minimize losses.

Third, the cashier in the supermarket, as the manager of cash operation, will also cause great losses if he misbehaves. For example, cashiers and customers deliberately miss some goods through familiar relationships or privately enter lower prices to offset them; The cashier's fictional return of cash and special sale of goods have passed, but the cashier still sells them at special prices. Therefore, the cashier's work discipline, and formulate relevant penalties, strictly enforced. The cashier supervisor should organize and supervise the cashier's work in strict accordance with the procedures, and make records carefully for verification.

Fourth, fresh food has become a major selling point of supermarkets, which not only has good profits, but also attracts a large number of target customers with good quality, quantity and freshness. However, the loss of fresh food also makes store operators quite nervous. Strengthening the loss prevention management of fresh food can be considered from the following three aspects:

First of all, we should check the refrigeration equipment regularly and troubleshoot it in time, usually three times a month. At the same time, the inventory of fresh goods must be strictly controlled, and the order must be personally attended by the department head or senior employees.

Secondly, some fresh goods need to be sold out on the same day, such as fish fillets, ground meat, live shrimps and so on. , you can sell at a discount during the peak sales period to avoid becoming a defective product.

Thirdly, the managers of fresh goods should carry out the work of "turning over the pile" in depth to prevent the confusion between old and new fresh goods and reduce the freshness. At the same time, the staff should try to avoid too long operation time or too high humidity on the job site, which will lead to the decline of commodity freshness.

Four, the loss caused by external reasons and loss prevention

In addition to the losses caused by internal employees, some reasons of external environment can not be ignored, such as supplier misconduct or customer theft.

The first is the loss caused by the supplier's improper behavior, such as the supplier's wrong delivery of the supply quantity and passing the low-priced goods off as high-priced goods; Entrainment of goods without authorization; Return the goods; Cooperate with employees to commit theft, etc. In view of this situation, the management of suppliers must be:

1. When suppliers enter the return area, they must register first and get a pass before entering. When you leave, you must return your pass after being checked by the security personnel.

2. When the supplier replaces the defective products in the store or in the back yard, it is necessary to have a return form or obtain a bill of lading in the back yard before returning the products with the approval of the department head.

3. After the supplier delivers the goods, the empty boxes must be opened, and the paper bags should be folded flat to prevent the goods from being smuggled out of the store. When the manufacturer's vehicle leaves, it must be checked by the store security before leaving.

Secondly, the loss caused by customer misconduct or theft, such as customers carrying goods with them; Improper return of goods by customers; Customers defile goods when shopping; Leave the box and take the goods inside; And eat food and throw away food boxes. In view of these situations, the store staff must: prohibit customers from carrying large backpacks or handbags for shopping, and ask them to put them in the service desk or bag cabinet. Customers should pay attention to their buying behavior when bringing small backpack into the house. At the same time, regular anti-theft education and training for employees; It is necessary to send special personnel to strengthen the inspection of shops, paying special attention to dead corners and crowded places; Valuables or small commodities should be sold at special counters; When customers are shopping while eating, they should be politely reminded to check out at the cashier.

Although customer theft is a global problem, if certain measures are taken, certain results will be achieved.

The loss management of supermarkets is not easy, involving too many people's negligence, and the occurrence of commodity loss will have a negative impact on the operation and development of supermarkets. Stores should take targeted measures according to the causes of losses, strengthen management, plug loopholes, and minimize all kinds of losses.

Five, supermarket loss prevention mainly has two points.

First, prevent safety! Discharge all safety hazards!

Second, control losses! Prevent thieves and control the loss of fresh food, food and non-food

Personal Work Plan for Supermarket Employees 3 Looking back on my past work as a cashier foreman in a supermarket, I feel that although I have made some achievements in my work, I still have some shortcomings to a great extent.

1. Facing the coming 20xx year, I feel that I still have many important things to accomplish, and I need to take enough attitude to pay attention to them. Therefore, I worked out the work plan of the cashier foreman in the supermarket one by one, as follows:

1, do a good job in cashier training.

Supermarket cashier is a highly mobile profession. According to the statistics of the supermarket personnel department, the cashier in this supermarket is changed every six months. This requires me, the supermarket cashier foreman, to do a good job in training new cashiers.

2. Supervise the cashier's daily work.

Cashiers should focus on supervising their service attitude towards customers and not have disputes with customers. My daily work needs supervision.

3, do a good job of cashier's salary settlement.

Carefully check the omissions in the daily cashier work to ensure that the salary accounting of each cashier is carried out steadily.

Second, the annual work plan:

(1) To improve personal business skills in an all-round way, in addition to the business skills of the department, learn more about the operation, understand the company's operating conditions and future development direction, and set goals, but not limited to this.

(2) Pay attention to service quality, supervise the implementation of departmental staff services through pre-study, employee feedback, customer complaints, etc., and severely punish employees who are complained by customers because of inadequate services.

(3), continue to do a good job of helping people, help bring out more outstanding employees in the form of pyramid assistance, and then bring outstanding employees into the backup cadre assistance plan, constantly improve them, and reserve more outstanding talents for enterprise development.

(4) Strengthen regional management, find and deal with violations in time, solve emergencies such as customer complaints on the spot, report those that cannot be solved immediately, and make detailed records at the same time.

(5) Documents such as customer complaint records, box clearing registration, commodity return, gift distribution, membership card handling, after-sales of household appliances, cashier documents, etc. shall be filed and kept.

(VI) Conduct business skills training and assessment for employees on a regular basis, evaluate new and old employees, form an atmosphere of comparison, learning, catching up, helping and surpassing in the whole department, and compare the results of each assessment, and give cash rewards to employees with excellent assessment results and cash penalties to employees with backward assessment results.

(7) Strengthen communication between departments, understand the development of each department and create a good working environment.

The personal work plan of supermarket employees has been 4 xx years, and all employees have made breakthrough progress closely around the business strategy of "differentiating management, enhancing brand connotation" and the management strategy of "building enterprise execution".

First, the business performance has risen steadily, with sales exceeding 100 million.

Actual sales reached 130% of the annual assessment plan, with a year-on-year increase of 15%, and net profit increased by 38 1%. Established Wu Shang Kenji's leading position in Qingshan regional market. The business adjustment effect is outstanding. In the whole year, 1xx channels were added and 123 brands were eliminated, with an adjustment rate of over 70%. All seven categories in the audience achieved an increase of more than 20%, and the highest and lowest starting points increased by 26% and 13% respectively compared with last year. Grasp two projects with both hands. In the projects of "building 20 million brands" and "introducing 10 mature brands", 2 1 brands have achieved sales of over one million, and the overall sales increased by 36% year-on-year, accounting for 27% of the total sales. Plan to expand sales and increase profits first. Break through convention, integrate resources, grasp hot spots, carry out personalized marketing activities, and always maintain regional leading edge in marketing activities.

Second, the service system has been continuously improved and the on-site management has achieved remarkable results.

In xx, CCB No.2 paid close attention to on-site management, fully implemented the "family service" system, and held a big discussion on "service awareness" among front-line employees. The hardware facilities of the shopping mall have been comprehensively maintained and rectified, which has made the image of the shopping mall look brand-new.

Third, the concept of "implementation" is deeply rooted in the hearts of the people, and human resources continue to tap the potential.

The guiding ideology of "building enterprise execution" runs through the training work throughout the year. * * * More than 900 class hours and 10000 person-times of various trainings have been carried out, which has truly fulfilled the work requirements of establishing a learning organization and cultivating knowledge-based talents. Two large-scale job rotations were carried out, involving 37 job changes, which formed a strong response among employees.

Great achievements have been made in Xx years, but there are also the following six problems that restrict the development of enterprises:

Question 1: The disharmony between management structure and development goals is still obvious.

Question 2: There is a contradiction between the predictability of market form and the implementation of specific commercial measures.

Problem 3: The singleness and irreplaceability of the promotion form restrict the development of marketing work.

Question 4: The gap between daily sales and hot sales has not narrowed, but has a tendency to expand.

Question 5: The supply and structure of seasonal commodities have not changed.

Question 6: Although the supplier channel integration has changed in xx, the effect is not obvious.

In 20xx, the business competition in the surrounding areas of Castle Peak will become more and more fierce. In the face of unemployment in the past and being chased by Castle Peak Department Store, we will focus on the following aspects:

First, grasp the Spring Festival market, ensure a good start, and swear to win the annual goal.

Guided by the Spring Festival marketing work, fully implement the peak season marketing strategy to ensure a good start of1-February and the smooth realization of the annual business objectives.

The second is to accurately grasp the market positioning and implement differentiated management.

Slightly improve the management level, implement overall dislocation with Shang Qing, Xu Dong, and Puzzle Cat, and build a regional fashion department store. Especially in the regional market to achieve the exclusive operation of mainstream brands.

Three, the formation of commodity department, the implementation of sales separation, increase investment adjustment.

Through the improvement of organizational structure, it provides a powerful soft environment for speeding up the adjustment progress, making the adjustment work develop step by step, thus achieving the classic management mode of regional department stores.

Fourth, take the transformation and operation of the fourth floor as an opportunity to fully integrate the resources in the venue.

Being stronger and bigger is the top priority of enterprise management. The primary task is to develop and expand the business area and content of the fourth floor in XX, further enhance the commercial function of the shopping mall and develop new economic growth points.

Five, pay close attention to millions of brands, give full play to the 28 effect.

It is necessary to comprehensively integrate investment promotion, decoration, marketing, personnel and assessment, improve the success rate and survival rate of millions of brands, and let the existing millions of brands play a leading role.

Sixth, pay close attention to channel optimization and reduce the constraints on business caused by weak suppliers.

Choose powerful brands and suppliers in channel integration, eliminate or select some suppliers who are not manufacturers or first-class agents, and strive for more policies in marketing, price, supply and return.

Seven, scientific analysis, and strive to break through, the full implementation of family marketing.

The marketing work in XX years should break through the single promotion mode and strengthen emotional marketing. Through publicity, exhibition and service, the packaging will glow with new vitality and fashion, thus attracting customers and promoting sales.

Eight, the implementation of staff quality project, realize the strategic transformation of talent development.

In 20xx, we will strengthen the training and reserve of talents in enterprises and implement the "Five Ones" project of training. At the same time, strengthen the implementation of enterprise system, further standardize the work behavior of all employees, and form a harmonious and standardized good working atmosphere.

Personal Work Plan for Supermarket Employees 5 Looking back on last year, I summarized the work of this year as follows: The work completion in the whole year is as follows:

1. departmental rewards and punishments: 1 month, according to the rules and regulations of the supermarket and the actual situation of the department, formulate employee assessment rules and organize employees to study in the form of morning meeting. The detailed rules mainly implement rewards and punishments in cash, advocate multiple rewards and punishments, and establish a detailed reward and punishment account to balance rewards and punishments. So far, the amount of rewards and punishments is basically the same. Because the main purpose of the reward and punishment rules is to prevent employees from making mistakes, the old employees should be severely punished in principle, while the new employees who have just taken up their posts mainly focus on criticism and education, supplemented by punishment, which reflects the humanized management on the basis of serious punishment.

Second, rotation: Due to the high turnover rate this year, and some employees have stepped onto the management level, the positions of service desk, cashier and cash office have been transferred to different degrees. Based on the idea of cultivating all-round talents, the rotation system was implemented, and the outstanding cashier employees were transferred to the service desk for exercise, and the outstanding cashier employees were transferred to the cash office. So far, employees in all positions have adapted to the new positions and continue to work in their posts with confidence.

Three. Cleaning work: In the first half of 2008, the supermarket did not set up a cleaning team, so the cleaning work was temporarily represented by the front desk. Because the cleaning staff are generally older, it is difficult to control personnel, and the labor is loose and the labor force is low. In view of this situation, the main points of post operation are formulated according to the actual work situation and the number of people every day, and the cleaning scope of the supermarket is divided into three parts, and each part has a special person in charge to prevent people from leaving their posts and overstepping their posts for various reasons.

Four. Cash office work: In view of the particularity and necessity of cash office work, on the basis of easy management, cash office work is organized into detailed operational procedures and organized for cash office staff to learn. The team leader will follow up the employees' work completion every day, make up the accounts when they are free, and go to the computer when they are busy, which not only improves the work efficiency of the cash office, but also improves the queuing phenomenon at the cashier to some extent. At the same time, without affecting the daily work, combined with the requirements of the cash office staff, some unnecessary accounts were deleted and the whole account was changed from 5 days to 10 days to avoid wasting time and energy.

Verb (abbreviation of verb) mobile wallet business: In 2007, the supermarket added mobile wallet business. Because the mobile phone POS machine is not related to the cashier POS machine, and the diversification of the previous mobile phone consumption mode, the mobile phone POS machine is easy to be damaged, the signal is not good, and the mobile company's background maintenance is wrong. The cashier's cashier speed has been affected to some extent. At the same time, I am not familiar with the various functions of mobile payment, resulting in paper jam, inability to print receipts, or repeated transactions. Our department conducted a special study on POS machines in our spare time, and consulted relevant persons of mobile companies for many times. At present, through various tests and peacetime accumulated experience, the possible situations in the process of mobile payment can be basically solved.

6. Turnover rate: The front desk department is a special job, and all the staff belong to the post-80s generation, many of whom are post-90s generation. Compared with other operating departments, personnel stability is relatively poor, and factors such as impulsiveness and poor psychological quality have affected the work of our department to some extent. In this regard, we focused on the local post-80 s married people when recruiting, which effectively reduced the turnover rate of the department.

7. Out of stock: Out of stock has always been a headache for employees in this department. A large number of Qian Xin employees are hard to prevent, and they can't find the reason after out of stock, which further affects the enthusiasm of employees. Therefore, we specially record every shortage, organize employees to analyze the causes of possible shortages and ways to avoid them, sort them out, and publicize them on the wall for employees to learn.

8. Gift inventory: There are many gifts and different activities at the service desk, which leads to a backlog of gifts, and with the extension of the opening years of supermarkets, unclear accounts abound. In this regard, in June, a special person was organized to count gifts at the service desk, and gifts that were not needed or not issued for a long time were returned to the receiving department. Only common gifts are placed at the service desk, and lockers are used for daily bag storage services. This measure effectively alleviated the shortage of lockers, and at the same time eased the situation.

Nine. Division of Service Desk Responsibilities: In order to clarify the job responsibilities, the service desk work was rationalized in June 5438+ 10 this year, and it was made clear that each job at the service desk was handled by a special person, and the completion of the work was randomly selected, and those who failed were included in the assessment.

X. mentoring: mentoring has always been the most important issue in the company's development. Failure to find talents in time not only affects daily work, but also is not conducive to the company's long-term development. Therefore, it is indispensable to find and cultivate talents in time. This year, our department reported six reserve personnel. Later, due to personal or other reasons, two employees at the service desk were finally determined as backup helpers, and a helper was appointed to organize regular training for three months to familiarize himself with the work and related knowledge of the department. Pave the way for his future leadership position.

XI。 Stored value card control: In early September this year, the cash office added a new card business. In order to prevent a series of problems in the process of handling cards, this department has specially strengthened the control of stored-value cards, conducted random checks from time to time, and severely punished the group buying business without permission.

Problems existing in the annual work:

1. unionpay system: because the cashier POS machine used by this department was configured when the supermarket opened, the system has been aging for many years, so computer crashes and poor line contact often occur during the cashier process. Thirdly, due to improper storage and operation of the instrument, the UnionPay card reader is damaged and the system is necrotic, which makes it impossible to display the success of the transaction by swiping the card, or UnionPay cannot be displayed after swiping the card, and this single transaction cannot be seen in the cashier overflow report. Once there is a problem, it will bring inconvenience to customers, affect the image of the supermarket in customers' minds, and increase the pressure of background reconciliation. Therefore, it is suggested that the front cashier system can be synchronized with the headquarters system.

Second, the mobile phone consumption system: As the new mobile phone wallet business in 2000 is not linked with the cashier POS office, once the consumption is settled on the same day (it is required that the mobile phone consumption must be settled daily, otherwise the background of the mobile company will not receive the consumption information of this single transaction), the transaction details will no longer be displayed on the mobile phone POS machine. If the cashier has a short bill on the same day, even if he knows that the mobile phone consumption receipt is lost, he can't reprint it, which will affect the monthly cashier reconciliation. In view of this situation, it is suggested that the mobile phone consumption system can be associated with the cashier system, and a mobile phone consumption can be added to the cashier data entry, just like the current membership card entry. In addition, as one of the consumption modes of mobile phones, the balance of the stored-value card can be found in the POS machine, but the balance can't be found for the mobile phone red envelope that is currently consumed the most, and it can't be consumed without knowing the balance, resulting in consumption waste and increasing customers' distrust of this consumption mode.

Third, mentoring: the development of supermarkets has always taken the road of youthfulness. No matter from the personnel recruitment or management experience, they tend to be young and have development potential. The front desk department has always been very young, but due to quota restrictions and other reasons, only a few people have the opportunity to be promoted. For some employees who have just entered the company (these employees have higher academic qualifications) who want to develop here for a long time, or those who have been in the company for a long time (sufficient experience) but have not been promoted, it is not enough. I hope the company can break away from convention in personnel assistance, focus on the overall situation, make full use of the energy and experience of employees, and reserve more talents for the company's development.

Training: Training has become an essential course in daily work. Through training, employees can learn more about the operation and development of supermarkets and improve their professional quality, but this is far from enough for developing enterprises. I hope that in the future training, not only theoretical knowledge training, but also more practical exercises will be added. Through the combination of theory and practice, the level of employees and managers will be comprehensively improved.

Verb (abbreviation of verb) customer complaint: this year is the year of "two qualities" improvement of the company. Not only the quality of goods, but also the quality of service has become a top priority. However, due to the lack of relevant knowledge and experience, employees cannot effectively solve problems in the process of handling customer complaints, mainly as follows:

1. Employees don't understand the law, can't handle problems according to laws and regulations, and dare not speak when something happens.

2, team consciousness is not strong, can't unite and cooperate when encountering customer complaints, * * * to solve the problem.

3. You can't look at the problem by analogy.

4, relying on psychology, delaying, thus complicating the incident. This once became a major difficulty for the front desk department. In order to solve this problem reasonably and effectively, it is hoped that supermarkets will strengthen the study of laws and regulations, commodity knowledge and language skills. , and organize exams, speeches, debates, on-site tests, etc. And combine words and exercises to improve this skill comprehensively.

Personal Work Plan for Supermarket Employees 6 (1) As a cashier who deals directly with cash, I think I must abide by the operation discipline of the supermarket. Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier without authorization, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement. Cashiers are not allowed to settle accounts for their relatives and friends, so as to avoid unnecessary misunderstanding and possible phenomenon that cashiers use their position as cashiers to log in to the cash register at a price lower than the original price, and seek personal gain for others at the interest of the enterprise, or possible internal and external collusion.

At the cashier, the cashier is not allowed to put any personal belongings. Because there may be goods returned by customers at the checkout counter at any time, or goods that are temporarily decided not to buy, if there are personal items at the checkout counter, it is easy to be confused with these goods and cause misunderstanding. Cashiers are not allowed to open cashier drawers at will to check numbers and count cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice. The cashier channel that is not enabled must be blocked by chains, otherwise individual customers will take the opportunity to take the goods out of the supermarket without checking out. Cashiers should not read newspapers and talk and laugh during business hours. They should always pay attention to the situation in front of the checkout counter and in the store they can see, so as to prevent and avoid abnormal phenomena that are not conducive to the enterprise. Cashiers should be familiar with the goods in the store, especially the special goods, and the related business situation, so that customers can give correct answers at any time when they ask questions.

(2) Do a good job of bagging the goods. It is part of the cashier's job to bag the settled goods for customers. Don't think that this top job is the easiest, because the work is not done well and the customers are disappointed.

The control procedure of bagging operation is: bagging hard and heavy goods at the bottom; Two boxes of square or rectangular goods packed in packaging bags are used as supports; Bottled or canned goods are placed in the middle to avoid being damaged by external pressure; Fragile or light foam products are placed above the bag; Frozen products, bean products and other goods that are easy to flow out of water, as well as meat and vegetables that are easy to flow out of juice, should be packed in packaging bags before being put into large shopping bags, or goods that are put into large shopping bags without customers' consent should not be higher than the mouth of the bags, so as to avoid inconvenience to customers, and goods that cannot be put in one bag should be put into another bag; The advertising pages or gifts sent by the supermarket in the promotion activities should be confirmed to have been put into the packaging bag. When bagging, absolutely avoid putting goods that are not customers in the same bag; For oversized goods that can't be packed in bags, they should be tied with ropes to facilitate customers' handling; Remind customers to take away all the packaged goods to prevent customers from leaving them at the checkout counter.

(3) Pay attention to the working procedures when leaving the cashier. When leaving the cashier, put the stop receipt card on the cashier; Block the cashier channel with chains; Lock all cash in the cash register drawer, and the key must be carried with you or given to the shift supervisor for safekeeping; Inform the cashier nearby why he left the cashier and when he returned; If there are customers waiting for settlement before leaving the cashier, don't leave immediately. You should politely ask customers who take advantage to check out at other cashiers. And check the waiting customers before leaving.