Job Recruitment Website - Job information - What are the recruitment requirements of Betta Super Management?
What are the recruitment requirements of Betta Super Management?
1, college degree or above, with 3 years or above experience in customer service team management;
2. Have good communication and expression skills, organizational skills and appeal;
3. Strong ability to withstand pressure and be able to independently complete various projects inside and outside the department;
4. Rigorous thinking logic, strong data analysis ability, insight into business development trends and deficiencies, and timely optimization of operating mechanisms;
5. Familiar with COPC, 4PS, Six Sigma or ISO certification or experience is preferred.
Job responsibilities:
1, responsible for the overall operation and management of the team, integrating various resources, coordinating the work of all parties, and promoting business optimization and service quality improvement; ?
2. According to the company's development needs, make a team development plan, and constantly optimize the customer service system to create a service model;
3. Make team post and personnel planning, establish talent echelon, and improve the professional ability and comprehensive quality of employees;
4. Sort out management norms, formulate and improve customer service standards and service processes;
5. Supervise the implementation of team work processes and specifications, and find and solve problems in time;
6. Establish and maintain team culture and atmosphere, and enhance employees' sense of corporate belonging.
Betta-Social Recruitment-Customer Service Manager
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