What does SF claim customer service interview ask?

The interview of SF claims customer service will ask about relevant work experience, claims process and problem-solving ability.

SF claims that customer service interviews usually involve the following questions. First, they may ask you if you have any relevant work experience, including customer service or claim settlement. Secondly, they may ask you to describe the claim settlement process, including how to receive customers' claims, how to verify information, how to handle documents and how to communicate with customers. Moreover, they may ask you about your ability to solve problems and handle complaints, so as to understand your communication ability, decision-making ability and ability to deal with emergencies. The interviewer may also evaluate your resilience and problem-solving ability through situational questions or case studies. These questions are designed to evaluate your relevant knowledge and skills to ensure that you are suitable for the position of SF Claims Customer Service.