There is something wrong with the picture editing. Is the property responsible? If the property is not compensated, what is the procedure?

I have read the story of the landlord carefully. Conclusion: the property is fully responsible.

If there are residents downstairs, the residents downstairs take full responsibility. At this stage, there are no residents downstairs, and the keys are all in the property. Of course, the property is fully responsible. If other families also have this situation, that is, the doors and windows are closed, the pipes are still frozen and cracked, the developers are fully responsible, and the construction quality is not up to standard.

If the windows of the property are not properly closed, even if they are closed, the property is responsible for the frost crack of the pipeline. So the negligence of property management led to this incident. It has caused serious damage to the furniture and floor of your new home and caused serious property losses.

After the incident, the property did not take active and effective measures in time, focusing on "effectiveness", which led to the secondary damage of your home. Causing your second property loss.

You can take photos of your family to keep evidence of this, and record how you notified the property (whether by phone, WeChat, SMS or live video) and how the property was handled (whether by phone, WeChat, SMS or live video). You can call the police or sue the property. Because your family is like this and your property is not loose, you obviously don't want to be responsible for this incident. They can never blame the weather. It can only be solved by judicial means, and civil litigation is indispensable.

Don't be afraid to waste time, money and property in litigation. To tell the truth, developers are even more afraid that you will file a lawsuit with them, because once the lawsuit is established, will others dare to buy a house in this community in the future? What's the problem? The property is shirking everywhere and can't solve the problem. What do you want with this property? Just charge a monthly property fee to support them to play?