Standard formula of office etiquette

20 17 office etiquette standard formula

If you are an office worker, then this is what you need, and always make yourself a polite person. Let's look at office etiquette. The formula is as follows:

First, the telephone etiquette instrument

* ? Hello, department! When the phone rings, you should answer it quickly within three times. )

* Who's on the phone? (or? what can I do for you? , depending on the actual situation)

* Where can I find it?

* Please wait a moment. (If the customer says? Thank you? , please answer? You're welcome Or? You're welcome)

Sorry, he's not in the office. Can I leave a message or a phone number for him to call you? (Please briefly record the other party's company, surname, telephone number, talk time and message content)

Note: * To make a long story short

* When the customer comes to the door, welcome him immediately, ask him to wait a moment to respond, and then end the call as soon as possible.

Second, the etiquette of exchanging business cards.

Check the business card holder frequently and supplement the business card.

★ Business cards should be properly kept in the business card holder to avoid being dirty or wrinkled.

★ The business card holder should be put in the coat, not in the trouser pocket.

★ If the other party hands in his business card first, he should take it immediately and then hand in his personal business card.

★ It is not advisable to put the business card on the table or write words and patterns on the business card.

★ When visiting other places, hand out your business card after being introduced by your boss.

Third, introduce each other.

Older people are usually introduced first.

Those with high positions are introduced first.

When you are about the same age and position, introduce people close to your position first.

When both men and women are present, the man should be introduced first. If there are differences in status or age, women should be introduced first.

When there are many people, you can start from right to left or from left to right.

When introducing, the position or title of the introduced person should be introduced together.

Fourth, the advance and retreat ceremony

If tourists are guided into the room, open the door for the guests and let them go in first; If it's a revolving door, go in first.

When using the elevator, please ask your boss or guest to press the button to enter the elevator first.

When you meet a boss or guest in the corridor, if you need to pass sideways, move aside a little.

If the other party is ahead and can't surpass it, you should say hello first if you are in a hurry to pass.

When going up and down the stairs, the lady goes downstairs first and the man goes upstairs first.

When guiding tourists, you should say:? This way, please Don't talk to others unless necessary.

When guiding the direction, do not use the index finger to indicate it rashly, but the palm of your hand should be slightly upward, the four fingers should be naturally close together and straight, and the thumb should be slightly bent.

Knock gently when entering the office or conference room, and close the door gently at the back of the room.

Fifth, talk about the ceremony.

Look at each other's nose gently to the jaw? Arrogant attitude

☆ The tone is calm and firm? confidence

☆ Don't take the initiative to say how you feel? respect

Do not interrupt at will? offend

☆ Don't lean at will? Laziness and laziness

☆ The body does not swing at will? Careless and impetuous

☆ Playing with what you have? Negligently

☆ Hand joints make sounds? Inner uncertainty

Sixth, talk about the ceremony.

Look at each other's nose gently to the jaw? Arrogant attitude

☆ The tone is calm and firm? confidence

☆ Don't take the initiative to say how you feel? respect

Do not interrupt at will? offend

☆ Don't lean at will? Laziness and laziness

☆ The body does not swing at will? Careless and impetuous

☆ Playing with what you have? Negligently

☆ Hand joints make sounds? Inner uncertainty

Seven, accept the supervisor's work tips.

◆ deadpan? neutral

◆ Eyes flashing? Anxiety and concentration

◆ dangling? Impatient

◆ Playing with things? Look at the heart from the side

◆ Response ignored? A closed mind

◆ Make excuses? irresponsible

◆ yawn? be down in spirits

◆ Often say? Sorry, I'm not enthusiastic about my work.

Eight, self management

Handling of deferred work:

Call at the first time to let the supervisor (or colleague) know the reason and take countermeasures in time.

When sick or uncomfortable:

Explain to the supervisor, apologize, ask a colleague to cover for you, and then stop responding and receiving.

When clothes are messy or emotionally unstable and tired:

Get ready immediately and control your uncertain emotions to face the customers.

Nine, do a good job in office discipline

Efficiency: employees should finish their work on time to improve efficiency. ※.

(Interference Minimization: Personal Performance = Ability-Interference)

(driving force = focus on successful betting? Worried about losing the bet)

Loyalty to duty: working hours must be subject to distribution, command, post transfer and work shift allocation. ※.

Saving spirit: employees should practise economy, enhance cost awareness and prevent waste. ※.

Work and rest time: strictly observe the work and rest time (working time, meal time, rest time). ※.

Office environment: neat, clean and tidy. ※

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