What is the three-level standard of residential property service?

What is the standard of residential property service? What is the three-level standard of residential property service? I've been waiting here for a long time. Let me explain the residential property service standard and the third-class residential property service standard first.

There are five standards for residential property services, namely

First-class standard of residential property service

Secondary standard of residential property service;

Three-level standards for residential property services;

Four-level standard of residential property service;

Five-level standard of residential property service.

What is the three-level standard of residential property service?

First, the basic requirements:

☆ Set up a customer service center in the customer service place 1, equipped with office furniture, telephones and other office equipment. 2. Publicize the qualification certificate or photocopy of the realty service enterprise, the photo of the project leader, the realty service matters, service standards, charging items, charging standards and other related information. To provide special services, special service items, service standards and charging standards shall be publicized. The working hours of the customer service center shall not be less than 8 hours, and the personnel on duty shall be set at other times. 4. Establish and publish a 24-hour service telephone.

☆ Personnel 1 employees obtain professional qualification certificates in accordance with relevant regulations. 2. Employees are divided into dressing and wearing signs. 3. Equipped with the person in charge of the property service project and the building safety administrator. 4. The person in charge of the project has more than 2 years working experience in the same position in the property service enterprise, and is the registrant in the credit information file of the person in charge of the project in this Municipality.

☆ System 1 Establish a management system for * * * parts and * * * facilities and equipment maintenance, fire safety prevention, greening maintenance, environmental sanitation and public order maintenance. 2. Establish an emergency plan for public emergencies. 3. Establish a training system and organize regular training and assessment. 4. Establish property service work records. ☆ File 1 Create property management file. 2. Equipped with file management personnel. 3. Use computers to manage basic information, basic data, maintenance data and charging data. ☆ Signs should be provided with property service signs such as safety warning, operation warning and warm reminder. ☆ Customer Service 1 Publicize the performance of the property service contract of the previous year, revenue and expenditure and the revenue and expenditure budget of this year in the first quarter of each year. 2 For important property services related to the normal life of owners or users, notices should be posted at the main entrances and exits of each building and at the door of the unit to fulfill the obligation of informing. 3. Acts that violate laws and regulations such as public security, planning and environmental protection shall be discouraged and reported to the relevant administrative departments. 4. Within 20 minutes of emergency repair of water and electricity, other emergency repair applications will arrive at the scene according to the time agreed by both parties; It shall inform the facilities and equipment that the special service enterprise is responsible for within 30 minutes. Repair and return visit. 5. Respond to the opinions, suggestions and complaints put forward by the owner or users within 2 working days. Complaints, return visits. 6. Solicit 1 property service opinions every year, and publicize the rectification. 7 Organize 1 project service quality inspection every month, and organize safety inspection before important holidays. Organize the owner to visit the * * * computer room every year. Organize at least 1 community cultural activities every year. 10 Set the public * * * information bar; Cooperate with relevant departments to carry out public welfare publicity. 1 1 Insure the parts, facilities, equipment and public liability insurance of the property as required. 12 conditional to provide indoor cleaning, laundry, cooking, car washing, property storage, ticketing agents and other special services. ☆ Special service entrustment management 1 Sign a special service entrustment contract to clarify the rights and obligations of all parties. 2. Special service enterprises shall meet the qualification requirements of relevant administrative departments; Operators should hold corresponding professional qualification certificates. The staff of the enterprise wearing special clothes wear signs. 4. Supervise, manage and evaluate special services.

Second, the operation and maintenance of * * * components and * * * facilities and equipment.

☆ Comprehensive management 1 Establishment of basic files of houses and facilities. 2 Operation, inspection and maintenance records shall be filed monthly. 3. Organize the implementation of housing use safety assessment and inspection. 4 *** For the problems found in the inspection of used parts, make a repair plan according to the scope of responsibility and organize the repair as planned; * * * Faults in the operation of facilities and equipment and problems found during inspection shall be repaired immediately. 5. Make the maintenance plan for the next year in the fourth quarter of each year. 6 Special equipment shall be operated, maintained and regularly tested in accordance with relevant regulations. 7 Check and implement preventive measures before and after extreme weather such as lightning, heavy precipitation, strong wind and sandstorm. 8 computer room 1) Clean it 1 time every month, and the room is free of sundries. 2) Set a mousetrap, mousetrap box or mousetrap. 3) Equipped with fire-fighting equipment in obvious and easy-to-get locations, and checked the fire-fighting equipment 1 time every month to ensure that it is in good condition and effective. 4) Facilities and equipment signs and signs are complete. 5) Post or hang relevant systems and certificates in a prominent position. 6) Handover records and work logs are complete.

* * 1 quarterly inspection of the building structure1times. If structural members such as beams, plates and columns are deformed or cracked in appearance, they shall apply for building safety appraisal and take necessary protective measures. Organize maintenance according to the appraisal results. 2. Building components 1) Check 1 time every quarter for plastering or plastering of external walls, cornices, balconies, rain covers, supporting components of outdoor air conditioners, etc. 2) Check doors, windows, glass, etc. Every month 1 time. 3) Check the indoor floor, wall and ceiling of * * * using parts 1 time every quarter; Outdoor roofs, aprons, etc. 4) Check the roof waterproofing and rainwater pipes before the flood season and after the rainstorm every year. 3 Auxiliary structures 1) patrol roads, construction sites, ladders and handrails, kerbs, tube wells and ditches 1 time every month. 2) Check the 1 rainwater and sewage pipe well every quarter. 3) Check the gates, fences and fences 1 time every month. 4) Check leisure chairs, pavilions, sculptures and landscape sketches 1 time every month. 5) Detect lightning protection devices 1 time every year. ☆ Before the air conditioning system 1 is put into operation, the facilities and equipment such as water chillers, circulating pumps, cooling towers, fans, fan coils, and water treatment shall be systematically inspected. Patrol the air conditioning system 1 time every day during the operation to ensure that the indoor temperature meets the relevant regulations. Formulate energy-saving measures and conduct energy consumption statistics and analysis every month. 4 Check pipes and valves 1 time every year and remove rust. Check the noise of pressure vessels, instruments and cooling towers 1 time every year. Clean and disinfect new fans, air processor filters, surface coolers, boxes, fan coil filters, etc. once a year. 7. Maintain the air conditioning system 1 as a whole every year.

☆ Secondary water supply facilities 1 Use disinfection equipment according to the requirements of the health and epidemic prevention department, clean and disinfect the water tank according to regulations, and the water quality meets the national sanitary standard for drinking water. 2 patrol the water tank room and the water pump room twice a day to check the running status of the equipment. 3 Switch the standby pump every quarter 1 time. 4 check the lubrication of the water pump twice a year, and supplement or replace the lubricant; Maintain the pump 1 time every year. 5 derusting and painting the water supply pipes and valves every year, and antifreeze the exposed pipes before winter every year. 6 The cover plates of water tanks and reservoirs should be kept intact and locked, and the keys should be kept by special personnel; The overflow nozzle and exhaust hole shall be installed with metal protective net and kept intact.

☆ Drainage system 1 Drainage facilities Check rainwater, sewage wells, roof rainwater outlets and other facilities before the flood season every year, and organize cleaning and dredging. Check the main drainage outlets and tube wells before and after each rainfall. 2. The sewage pump shall be patrolled twice a day during the flood season, and it shall be patrolled 1 time every week at ordinary times to check the running status of the equipment; Conduct 1 manual start-up test every 2 weeks; Quarterly maintenance 1 time. 3. Check the septic tank every six months 1 time; Organize and arrange cleaning.

☆ Lighting and electrical equipment 1 building lighting shall be inspected three times a week, and general faults shall be repaired within 1 day; Complex faults should be repaired within 5 days. The external lighting on the second floor shall be inspected once a week 1 time, and the general failure shall be repaired within 1 day; Complex faults shall be repaired within 1 week; Adjust the time controller 1 time every month. 3 Emergency lighting should be patrolled 1 time every day. If any fault is found, it should be repaired immediately. 4. Check the equipment operation of the low-voltage cabinet twice a day; Annual maintenance 1 time, including fastening, testing and cleaning; Check the electrical safety every year 1 time. 5. Monthly inspection of low-voltage distribution box and low-voltage line 1 time equipment operation status; Maintenance 1 time per year, including fastening, testing and cleaning. 6. The control cabinet shall patrol the running status of the equipment every two weeks 1 time; Annual maintenance 1 time, including fastening, testing, debugging and cleaning. 7 generator trial run 1 time every month to ensure normal operation; Activate the battery every year 1 time; Patrol the charger and battery every week 1 time. 8 Check the internal accounting watt-hour meter 1 time every 5 years. 409 transformer room and floor transformer room have complete measures to prevent small animals; The wall groove is tightly sealed around; The lock is in good condition; Cable incoming and outgoing lines and switch marks are accurate.

(The above answers were published on 20 13-09- 18. Please refer to the current actual purchase policy. )

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