Back office work summary template

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Back office work summary template 1 Doing back office work in the company. I deeply feel that the office is the hub of a unit or enterprise, which plays the role of connecting the preceding with the following, comprehensive coordination, staff assistant, supervision and inspection, and service to ensure everyone's work safety. The back office is the internal service staff of the office, responsible for the daily work of office internal affairs management, document processing, report filling, document drafting and so on. I am the direct organizer and undertaker of office work, so in my work, I strictly abide by my duties and successfully completed the following work:

First, fulfill their duties and do their jobs well.

In the past _ _ years, I have earnestly performed my duties as an office worker and successfully completed various tasks. Such as the management of archives. At the same time, I also found my own shortcomings, such as slow typing and being too cautious. I have tried my best to overcome them and achieved initial results. I hope the leading comrades will review it.

Second, study hard and strive to improve their own quality.

Insist on strengthening learning as a key measure to improve their own quality. Attend the mass activities of the company with your heart, study the required study materials and articles carefully, insist on writing the summary of back office work every week, and carefully record the work materials of each day, which greatly improves your self-quality and brings strong power support for your self-development in all work.

In addition, while summing up the progress of office work at the end of the year, don't forget to make plans for the coming year. I insist on further strengthening my sense of responsibility. Strive for first-class performance, establish a correct outlook on life and values, enhance professionalism and sense of responsibility, and conscientiously do all tasks assigned by leaders within the scope of duties. Neither too ambitious, nor much ado about nothing, because: if you don't sweep a house, why sweep everything from the beginning? As long as you remember your duty, one day you will: once you climb to the top of the mountain and peek, you will see that other mountains look short under the sky. ..

I hope that the leader can affirm my work in the past X years and trust my new task through my summary of the office work, and I will definitely complete it with good quality and quantity.

The back office summary template 2 20__ has slipped away inadvertently. Looking back on this year, step by step! I joined the _ _ _ company on the 20th. During my tenure, I am very grateful to the leaders and colleagues for their support and help.

With the support and help of company leaders and colleagues, I quickly integrated into our collective and became a member of this family, and my working style and mode also made breakthroughs and changes. During my tenure, I strictly demand myself to do my job well. The work in the past 20 years is summarized as follows.

First, the back office daily work

As the sales office of the company, I am well aware of the importance of the post and can also improve my personal communication skills. The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. Mainly from the following aspects to carry out the work:

1, daily business contact, customer service, handling customer complaints, answering customer consultation calls and phone records.

2. Communicate sales policies and send business letters to customers.

3. Arrange, record and track the results of sales meetings.

4. Do a good job in the file management of this department, and establish customer information files (involving the basic information of users, varieties, quantities, prices and settlement methods).

5, all kinds of promotional activities, statistical expenses reimbursement and other assistance.

6. Establish a sales ledger account (reflecting the sales revenue price, freight and miscellaneous fees, the amount of payment recovery, and the amount of payment receivable).

7. Establish a sales expense account (reflecting the internal expenses of the department and the amount of expenses, travel expenses, transportation and miscellaneous expenses, lump-sum or fixed lump-sum expenses extracted by various business personnel).

8. Statistics and summary of various reports, as well as printing and forwarding of reports.

9. The preliminary examination and report of the sales manager's travel expenses shall be signed and approved.

10. All kinds of sales materials and data involving the trade secrets of our factory shall be properly kept and shall not be lost or leaked.

1 1. Analysis and archiving of competitive brand information of similar products, collection, registration and distribution of sales-related publicity materials.

12. Check, track and follow up the monthly repayment amount of customers.

Second, the existing shortcomings and plans

The understanding of solar energy market is not deep enough, the technical problems of products are too weak to explain clearly to customers, and some problems cannot be solved quickly. In the process of communicating with customers, we rely too much on and trust customers, which leads to a series of adverse reactions.

The work is not done well and the guidance is not enough, which affects the sales performance of the marketing department. With the coming of 20 years, on the basis of doing my job well, I personally have to try my best to master some technical knowledge and try my best to deal with it freely and calmly. Constantly enhance their ability to distinguish, and on the basis of better communication with customers, they can consider the interests of the company more.

Third, some suggestions for the above departments.

In next year's work plan, we will focus on the following tasks:

1. Establish a sales team that is familiar with business and relatively stable. Talent is the most valuable resource of an enterprise, and all sales achievements come from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise. It is an important task to build a harmonious and lethal team in next year's work.

2. Improve the sales system and establish a clear and systematic business management method. Sales management is an old and difficult problem for enterprises. It is a laissez-faire state for salespeople to go on business trips and meet customers. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership.

3. Cultivate sales staff to find problems, sum up problems, and constantly improve their habits. The purpose of training salespeople to find and summarize problems is to improve their comprehensive quality, find and summarize problems in their work and put forward their own opinions and suggestions, so as to raise their professional ability to a new level.

4. Sales target. The most basic sales target this year is to have a monthly income statement. According to the sales task assigned by the company, the task is divided into month, week and day according to the specific situation. Decompose the monthly, weekly and daily sales targets on each salesperson to complete the sales tasks in each time period; And improve sales performance on the basis of completing sales tasks.

I think the development of the company next year can not be separated from the overall quality of the employees of the company, and can not be separated from the company's guidelines and team building. The key to improving the standard of execution, building a good sales team and having a good working mode and working environment is to win.

Fourth, summary.

Over the past year, we have gained a lot through hard study and continuous exploration. No matter in the work arrangement or in dealing with problems, we must consider everything and block one side. I firmly believe that as long as you work hard, you can do it well. After working in the sales office for a year, I sometimes feel that I have some experience, or I have not judged things carefully enough, so I have made many problems and mistakes. Afterwards, I know whether it is my lack of social experience or improper handling. I am determined to improve my quality, rest and learn the philosophy of being a man in my future work, so that I can surpass myself and strive for more progress!

In order to get familiar with the working environment of the company, I joined the company in June 2000. Thank you very much for the support of company leaders and colleagues. Great changes have taken place in my working style and mode, which strictly requires me to do my job well during my tenure.

First, we often encounter many problems in our daily work. When these problems were not handled in time and reported, which brought unnecessary losses to the company, I felt very guilty. After working for half a year, I know the importance of the post and can also improve my personal communication skills. So, I think the company can give me this opportunity. The sales background is an important position for connecting the preceding with the following, communicating with the outside world, coordinating and contacting the left and right. When dealing with some daily affairs, we should be consistent and enhance the sense of coordination. In the past six months, we have basically achieved everything.

Second, the location of the sales office in the sales office. Place an order according to the relevant information provided by the sales staff and the contract. Carefully check the quantity, product name and related instructions, and formulate the corresponding production cycle according to the production situation and customer demand. Avoid some mistakes in materials, paints and fabrics, which will bring rework to production and losses to the factory. Be careful when strictly controlling. Be familiar with the order date and delivery date, go to the operation every day to understand the production situation, communicate and coordinate with the operation in time to avoid delay in delivery. After the delivery date is determined with the customer, the site availability shall be confirmed with the customer before the delivery on the same day. Confirm with the customer what may happen on site before delivery. Check carefully before delivery and check the products to be delivered according to the production notice. Avoid less hair and hair loss.

Third, know the refund and overdue amount of users in time: as the backstage of the company, we should know the German production cycle, delivery date and payment method in the contract to collect money. Investigate the arrival of users and report to relevant personnel according to the contract. Whether the user's payment schedule is timely or not is related to the company's capital turnover and the company's economic benefits. It is necessary to know the customer's payment situation in time and make the contract list table accurately and timely, so that the company leaders can formulate corresponding countermeasures for different customers according to this table.

Fourth, the future goal is to test the knowledge learned in practice, find out the shortcomings, improve ourselves, and prevent and overcome the tendency to eat only a little. Cooperate with sales staff to track production. Do things in an orderly way and keep a clear head. Be realistic.

Back office work summary template 4 (1) Housing management is one of the important materials for the annual work summary of property management.

In order to do this work well, we have established a perfect housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

(2) Management of public facilities and equipment

In order to ensure the normal life of residents in the community, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone is answered 24 hours a day, and 17 minor repair work and 3 emergency maintenance work are completed throughout the year, so as to meet the management requirements of maintaining facilities and equipment in place, timely maintenance and normal operation.

(3) Greening management

In order to create a beautiful living environment for the owners, we strictly implement the greening management measures, cooperate with the supervision, construction and maintenance work of the greening company, timely issue rectification notices and rationalization suggestions for the problems existing in the construction and maintenance process of the greening company, and urge them to rectify. When the green warning signs are not in place, make simple warning signs and fences, and strengthen the management of green protection, so that the green space is basically free from damage, trampling and public use, and the green intact rate reaches 98%.

(4) Environmental sanitation management

In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, carried out fixed-point stacking of decoration garbage in bags, centralized transportation management, strengthened the sanitary inspection of the residential area, and ensured the cleanliness and beauty of the residential area. The class slogan rhymes with domineering.

(v) Community safety work

Public security prevention and fire fighting in residential areas are the top priority of property management. In order to bring a safe and comfortable living environment to the owners, we pay close attention to the public security and fire control work in the community, regularly conduct on-the-job training and assessment for security personnel, formulate strict on-the-job assessment standards, adhere to morning exercises and meetings every day, improve the physical quality and daily work management of employees, and strictly implement the working procedures and patrol inspection system. Security personnel are required to inspect carefully, be polite on duty, observe discipline and be polite, and be brave in management when encountering bad people and things, so that security work was in good condition last year.

Back office work summary template 5 is another year of glory. In 2008, I slipped by inadvertently. Looking back on this year, with the support and help of my colleagues, I worked diligently and steadily, and I also received the tasks assigned to me by Iron. I have improved myself everywhere. I have been in the company for more than a year, during which there are joys and sorrows, but more is gratitude and understanding of the work. The annual work is summarized as follows:

1. In the whole year, the company signed _ _ sets of contracts, with the contract price of _ _ billion yuan and the paid-in house price of _ _ billion yuan; * * * A set of real estate license; Go through the formalities of closing the house.

2. Statistical inspection and monthly report copy.

Third, the statistics and verification of monthly funds of sales staff.

Four, the collation and input of text and electronic documents.

5. Daily accounts shall be settled on a daily basis.

6. The bank calls for arrears.

The office is a member of the checkout room because the work is very complicated. When arranging our work, we must think carefully and be independent. In short, over the past year, I have studied hard, explored and gained, and firmly believe that as long as I work hard, I can. After working as an office worker for a year, sometimes I feel that I have some experience, or I have made many mistakes because of my own judgment. I didn't know my social experience until afterwards, or my methods were improper. I am determined to have more quality and rest in my future work, learn more about the philosophy of being a man, and let myself surpass the present and make greater progress!

2008 is a dramatic year for the whole real estate industry. In the case of the whole market downturn, the company sized up the situation, scientifically formulated sales policies and fought several beautiful battles. It was on the occasion of the company's celebration that two small buildings were launched at the right time, which showed that the company had a good record in the market for a few days, that the company was analyzing customers, grasping the scientific and scientific nature of the market, and that it also gave us confidence in our future work. It is an indisputable fact that real estate is coming in winter. Looking forward to 2009, how to adjust the policy market and the strength of the challenge are self-evident. In such an unfavorable environment, we should be keenly aware of the opportunities. I believe that the company with profound background can stand the test, and I also believe that the baptized company will be brilliant tomorrow.