Understanding and views on the reception work at the front desk of property office building

The front desk reception is the service window of the property management department, so a good service image is very important. In order to improve the image of the front desk, I asked the front desk customer service staff to take the whole standing service when receiving the owner, giving the owner a brand-new feeling. In addition, in daily work, work strictly according to the requirements of the company, receive visitors politely, answer and transfer calls kindly, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to pay a return visit at the first time. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's repair application, through our timely contact, we will dispatch workers according to the different levels of the repair application content, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. Let the owners truly feel the importance of our property services. Through the joint efforts of me and all the staff, all the work of customer service has been greatly improved. The staff's morale is high and they are proactive, and the annual work target has been successfully completed.