When the property undertakes the second-hand residential area, director Wang of the industry Committee asks you how to respond quickly in your work.

Property in the rapid response to the needs of the owners should do the following:

The property has set up a command center for rapid response mechanism. After receiving the owner's appeal, the customer service front desk will complete the communication with the owner within 5 minutes and notify the responsible department for disposal. The responsible department should find out the cause of the problem within 4 minutes after receiving the notice. After the responsible department finds out the reason, the general complaint will be resolved within 30 minutes. Major problems should be solved within 2 hours. If it cannot be solved, the front desk will call the owner immediately. Problems that cannot be solved within 4 hours, 1 day. If the major problem cannot be solved within 1 day, the owner shall be informed of the solution on the same day.

The property shall establish good communication channels with the owners of residential quarters, be responsible for formulating and improving various rules and regulations and preventive measures of subordinate departments, and guide the organization and command of the property service center in handling public emergencies and the preparation and drills of various disposal methods.

All kinds of safety accidents and hidden dangers in the property service center should be carefully verified, responsibilities should be clearly defined, and suggestions should be made. Guide and inspect the cleaning, sanitation, environmental greening and beautification work of the property service center, and establish and improve the effective quantitative management operation process of cleaning and greening.