Responsibilities of hotel front desk

The property front desk needs to check the bills, cash and POS cards according to the e-soft payment daily report to ensure that the accounts are consistent; The following are my carefully collected responsibilities of the property front desk. Let me share them with you and enjoy them.

Hotel front desk responsibilities 1

1. Receive visiting owners, accept complaints from owners, follow up in time and pay a return visit.

2, responsible for accepting the owner's daily maintenance needs, provide services, and pay a return visit to track service quality.

3. Be responsible for the establishment and management of the owner's files, and timely collect, sort out and update information.

4, responsible for the project property service fees, utilities, etc.

5. Responsible for the drafting of project notice, the circulation of internal documents and the timely transmission of information.

6. Keep a good relationship with the owner.

Hotel front desk responsibilities 2

1. Receive telephone calls and complaints from the owners, register, follow up, implement and give feedback in time.

2, responsible for patrol inspection management area of facilities, equipment, safety and greening;

3, responsible for the management of various expenses in the region, and provide various reports to the higher authorities on time;

4, in accordance with the provisions, do a good job of daily self-inspection management, complete other work assigned by the leadership.

Hotel front desk responsibilities 3

1. Responsible for receiving customers' visits, answering telephone calls, consulting customers, reporting incidents, complaining, asking for help, applying for renovation, and paying a return visit;

2. Responsible for the operation and management of the customer reporting system;

3. Complete other tasks assigned by superiors.

Hotel front desk responsibilities 4

1. Daily reception work: responsible for answering calls from the management office and entertaining visiting customers; Input all kinds of information of the owner and answer relevant questions raised by the owner; Coordinate and deal with difficult problems or emergencies as soon as possible, and report to superiors or relevant departments; Handle the owner's check-in formalities for decoration, handle temporary passes for decoration personnel, and answer decoration questions at the same time; Communicate the owner's opinions or suggestions to relevant departments in time, follow up and implement them, and then feed them back to the owner;

2. Collection and storage of owner's mail: complete the collection and management of owner's mail according to company regulations; The owner's mail should be handed in on time and properly registered.

Hotel front desk responsibilities 5

1. Maintain a good post image, dress in accordance with the regulations, be standardized, neat and clean, and make up lightly;

2. Be familiar with the general situation of the sales center and master manners and manners;

3. Master the necessary manners, manners and manners;

4. Responsible for receiving and guiding customers in the model room or tea room, and providing customers with tea and services in time;

5. Take stock of all kinds of materials between the tea room and the model room and make records.

Hotel front desk responsibilities 6

1, responsible for the reception service at the front desk and handling all kinds of declaration procedures according to the prescribed procedures.

2, responsible for answering the telephone consultation and complaint, and make records in accordance with the provisions.

3. Be responsible for distributing the work orders of all kinds of complaints to relevant responsible persons according to the departments and regions in charge, and be responsible for supervising, tracking and recording their handling, and assisting in recording and replying to the owners/tenants in time.

4, responsible for the decoration declaration, all kinds of passes and refunds and other related procedures in accordance with the regulations.

5. Assist community cultural activities and related value-added services.

6. Be responsible for the cleanliness and order of the front desk office environment, save water and electricity and control the use of copy paper, and save energy and thrift.

7, complete other work assigned by the leadership.

Hotel front desk responsibilities 7

1, accept the warranty, complaints, suggestions and opinions of the business operators, and make records;

2, do a good job in the area in charge of property management fees or other fees collection;

3. Send notices and documents in the area;

4, patrol the public * * * area, do a good job in the management of property management services in the region;

Terms and conditions related to the front desk duties of the hotel:

★ Job Responsibility Model of Property Customer Service

★ Responsibilities of Property Customer Service

★ Classic example of job responsibilities of property customer service.

★ Model essay on summary of front desk work of property company

★ What are the responsibilities of property customer service?

★ Annual work summary of property front desk

★ Summary of property front desk work

★ Hotel Front Desk Work Plan

★ Work Plan of Property Customer Service Front Desk