How to write the end of the work summary for the first half of 2022?

By reviewing and thinking, we can sum up our rational understanding of our past practice, find out the essence and development law of things, gain experience and avoid mistakes, so as to guide our future work. Here is how to write the end of the work summary for the first half of 2022. Welcome to read!

The end of the work summary for the first half of 2022 1 how to write it?

In 2022, with the support and help of the company leaders and various departments, and with the joint efforts of my colleague Qi Xin, I successfully completed the functional work of the department according to the company's requirements and deployment. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. _ _ Management Office's work in the past year is summarized as follows:

First, the daily management of the management office

Since the company implemented the "three decisions" and the sub-management office, this has become a brand-new field of our work. _ _ management office is an important window department of the company's residential property service image, a daily maintenance, management and service organization under the leadership of the general manager's office, and a guarantee department to promote all work to the company's established goals. The work of the management office mainly includes daily complaint handling, fee leasing, infrastructure equipment maintenance, environmental sanitation, greening maintenance, water and electricity maintenance and security. There are manuscript processing, file management, manuscript approval and delivery, meeting arrangement, study and training, inspection by higher authorities, visits from other units, guidance, etc. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

Second, the daily complaint handling and maintenance work

1, handling complaints. In the whole year, * * received and handled _ complaints, of which _ complaints have been handled and _ complaints are being handled, with a handling rate of _%. Among them, complaints about water and electricity, house maintenance, security doors and unit doors have been reported for repair, and complaints have been filed.

Throughout the year, the complaints mainly focused on the water leakage of households' houses on the _ _ floor. The owners complained that the noise from the construction site disturbed people, and the owners complained that the hotel room played mahjong at night and there was no roof garden on the roof. _ _ The landlord complained about the lampblack and noise in the hotel, the noise in the kindergarten and the lampblack in the kitchen. Most of them have been dealt with, but _ owners report that the lampblack and noise in kindergartens still exist. After coordination with the person in charge of the kindergarten, the kitchen has been changed and moved, with obvious improvement.

2, charging work. The annual fee collection work was successfully completed. Except for a few owners who refused to pay for some reason and the property was vacant, all the fees receivable have been recovered. The leasing work is also completed by quality and quantity, which can make full use of resources, revitalize funds as much as possible and generate income for the company.

3. Daily maintenance. This year, according to the work plan formulated by the company at the beginning of the year, the maintenance of basic equipment and facilities, environmental sanitation and greening were successfully completed.

4. Environmental sanitation. In terms of maintaining landscaping, cleanliness and hygiene, we constantly improve and change management methods, and try our best to make landscaping intact, clean and tidy. There are no green pests, no deaths and no plant diseases in the area all year round, creating a comfortable and warm home for the residents in the area. In 2022, the company won the title of _ _ District Ivy Advanced Unit.

5. Water and electricity maintenance. Mainly used for water and electricity maintenance and daily management of 35 houses in the area; The annual average monthly loss rate of hydropower is _ _%, which is strictly controlled within the allowable range; Four power distribution rooms, five elevators, two booster pumps and fire-fighting facilities in the area are operating normally, and no safety accidents have occurred.

6. Decoration management. According to the work arrangement and plan at the beginning of the year, the decoration management has gradually entered the formal track this year. The new decoration service agreement and management regulations compiled by the company have been implemented, which reasonably blocked the loopholes in the previous imperfect decoration management, implemented the daily patrol registration system, and handled the problems in time when found. The phenomenon of illegal decoration has been significantly reduced and declined, and there have been no safety accidents and major complaints caused by violations.

7. Safety management. This year, the safety work is generally good, and no fire or robbery accidents have occurred in the area. However, in the second half of the year, a car was stolen. Fortunately, the case was solved and the stolen vehicle was recovered. Therefore, there should be no negligence, paralysis and luck in safety work, and more efforts should be made in the access management of foreign personnel and vehicles to avoid similar or more serious accidents.

Third, strengthen study and improve professional level.

Because I feel the burden of this department, and there is a certain distance between the knowledge, ability and experience of some employees in the office and their posts, I have never dared to treat it lightly. I ask all employees to strengthen their professional knowledge, learn from books, learn from leaders around them and learn from colleagues, so I obviously feel that there has been some progress this year. Through continuous learning and accumulation of experience and knowledge, everyone has a certain working foundation and can deal with various problems in daily work. After one year's training, their organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all work, can treat all tasks with a correct attitude, love their jobs, and strive to implement them in practical work. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Four. Existing problems and future efforts

Over the past year, our employees have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and shortcomings, which are mainly manifested in the following aspects: First, most of the employees in the management office are non-property professionals, and many jobs are done while groping, so that sometimes they can't be comfortable, and the work efficiency needs to be further improved; Second, some work is not detailed enough, and some work coordination is not in place; Third, the theoretical level of relevant majors is not suitable for the requirements of the company's work; Fourthly, with more and more vehicles, the roads in residential areas are full of vehicles, which brings great safety hazards to pedestrians and vehicles. The main reason is the serious water leakage in the underground parking lot of the center, with _ * * parking spaces, of which _ parking spaces are leaking, and the owners are unwilling to park their cars in; Fifth, the loss of water and electricity is serious, mainly due to the aging and corrosion of pipelines and meters, lax management of daily inventory inspection, and serious stealing, leakage, running, leakage and dripping; Sixth, at this stage, many property infrastructures under our jurisdiction have passed the warranty period, and the expenses incurred are now borne by property, real estate and engineering companies; Seventh, at present, the cost of property management under our jurisdiction is high and there are losses, mainly due to the small scale of the property and the relatively large investment in human and material resources. This kind of property is also an obstacle to the company's benefit growth, which is not conducive to the company's development.

In the new year, we should focus on improving the professional management, service knowledge and work level of property management, and make contributions to the development and growth of the company. We should strive to do the following: First, we should strengthen our study and broaden our knowledge. Study hard on property professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of property development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department. Continuously improve the service level and support and cooperation ability of the office to the owners and other departments; The third is to repair the leakage of the central underground parking lot connected with the real estate and the supermarket, open the underground parking floor of the building, relocate the distribution center of the elevated supermarket, make rational use of it, park the vehicles parked on the roads in the community in the garage, and improve the disorderly parking order of the vehicles in the community; Fourth, strengthen the daily inspection and inspection of hydropower in the jurisdiction, establish a long-term management mechanism, stop the current situation of stealing, leaking, running, leaking and dripping from the source, and minimize the loss of hydropower; Fifth, in order to change the situation that property, real estate and engineering companies bear the cost of infrastructure maintenance endlessly, the housing maintenance fund must be activated. However, most of the properties undertaken by our company at present belong to pre-stage property management, and it is urgent to set up an owners' committee to negotiate with the owners' committee on the renewal of the property management contract and the use of maintenance funds. Sixth, in small-scale property communities, owners' committees should be established as soon as possible, and the owners' committees should negotiate with each other to adjust and raise property service fees or the owners should implement autonomous management, so as to achieve a win-win situation for the owners and property management enterprises and avoid our long-term losses.

In the new year, all my colleagues will serve the owners with full enthusiasm, safeguard the interests of the company, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.

How to write 2 at the end of the work summary for the first half of 2022

I started working on the 20th and have been working for three months. Time flies, in the intense, busy and full work, with the help of company leaders and colleagues, I work while studying, with both progress and shortcomings. The following is a summary of my work since I joined the company for three months:

I. Recruitment work

1. Publish recruitment information;

Analyze daily recruitment positions, including: position information, position qualification and position ranking. After analyzing the above entry conditions, according to the status of the post, select the corresponding crowd, so as to select the corresponding recruitment channels and find the right personnel. _ month, the information of talent recruitment in industrial marketing provinces and cities was released.

2. Establish an effective talent pool; Reserve useful talents in time, so that when temporary recruitment, there are candidates and people use them; Up to now, the talent pool has stored * * * _ _ valid resumes.

3. Problems and suggestions in recruitment:

Problem: it is difficult to recruit professional and technical personnel, and the recruitment task cannot be completed in time.

Suggestions and countermeasures:

1, increase the publicity of recruitment positions and increase recruitment channels. (such as newspapers and various job fairs); For scarce talents, you can entrust a headhunting company to recruit.

2. When the demand for talents is low in the off-season, it is necessary to reserve talents. We can recruit fresh graduates, strengthen training and eliminate existing personnel. Get manpower optimization and save human resource cost. Make a good talent reserve for the peak employment season;

Second, the salary related

_/kloc-participate in the revision of salary assessment scheme, commission assessment scheme for reservation staff in reservation center and commission assessment scheme for reservation clerk in 0/month. Complete the salary questionnaire design in _ month, and complete the salary questionnaire in _ month. At the same time, the effective questionnaires of 7 units were collected, and the summary analysis report of salary questionnaire was completed. Complete the salary grading and comparative analysis of headquarters employees; Complete the comparison of salary level and data from supervisor to manager. By participating in the study, adjustment and revision of these company policies, it is of great help to me to understand the salary system of the company and its branches.

Third, the daily work of the department.

1. Daily work: collation and statistics of attendance; Organize and summarize the debriefing report; Statistical summary of meal supplement, labor insurance expenses and high temperature benefits of group personnel; Birthday statistics of group personnel, cake card issuance; Group employee registration, background investigation, handling of resigned employees and other related processes, as well as the collection and collation of basic information.

2. Temporary work arranged by the leaders;

Fourth, summary.

I am competent for my own work and other work assigned to me by the leader. This is inseparable from the guidance of leaders and the help of colleagues. Once again, I would like to express my heartfelt thanks to the leaders and colleagues! The above is a summary of my work and ideological situation in the past three months. I will, as always, go to work, spur myself with a serious, hard-working and pragmatic attitude, and make persistent efforts. Try my best to complete all the tasks assigned to me by the leader.

How to write 3 at the end of the work summary for the first half of 2022

In the first half of the year, under the leadership of the hospital leaders and the nursing department, and with the support and help of the brother departments in the hospital, all the nursing staff in the five internal departments coordinated and worked actively, and they were not afraid of hardship and fatigue, and established a high sense of professionalism and responsibility. Combined with the nature of work in neurology, they worked hard around the hospital center, seeking truth from facts, and successfully completed all the nursing tasks of the undergraduate departments, ensuring the steady progress of nursing work in the departments. Satisfactory results have been achieved, and the nursing work in the past 20 years is summarized as follows:

A, general nursing staff conscientiously implement the rules and regulations, the core system.

Ordinary care staff can consciously abide by the hospital's various rules and regulations and labor discipline, so as to stress the style in minor matters and the principle in major matters, and never have unprincipled disputes. They support and understand each other in their work, and the nurses have a clear division of labor, carry out their duties, unite and be pragmatic, overcome the problems of insufficient manpower and heavy nursing tasks, and ensure the smooth development of normal nursing work. Adhere to the check system: the main class and the medication class are required to check twice a day, and the head nurse participates in the check 1 time to check the first-level care, blood pressure measurement, various nursing, drugs and treatment of critically ill patients in detail. And record the signature; Nursing operation strictly requires three checks and seven pairs; Strictly hand over the bedside shift of critically ill patients and bedridden patients, and strictly hand over the skin condition for treatment! Strengthen the implementation of basic nursing, daily morning nursing and noon nursing, arrange and replace bed units for patients in time, and create a clean and warm ward.

Second, pay attention to improving the professional quality of nursing staff.

Three-basic training for nursing staff, purchasing nursing books for neurology majors, organizing study in time and taking random exams. Hold regular branch meetings every month, organize business study, insist on nursing rounds and organize nurses to discuss, which not only improves their professional and technical level, but also enhances nurses' confidence in themselves and the development of their departments. Actively organize nursing staff to participate in hospital business study and constantly improve the professional level of nurses!

Third, pay attention to service details and improve patient satisfaction.

Adhere to the purpose of patient-centered, quality-centered, providing quality services for patients, strengthen the construction of medical ethics for nursing staff, implement the code of conduct for nursing staff, and require nursing staff to smile and serve in their daily work, and be civilized in language. The satisfaction questionnaire is distributed to inpatients every month, and the satisfaction survey results are all above 97%. It also received letters of commendation and banners from patients many times. And put forward rectification measures for the problems existing in the satisfaction survey. Every month, the department will hold regular work-off seminars to solicit the opinions of patients and their families and meet their requirements.

In-depth health education centered on patients has been carried out. Through the formulation and distribution of health education manuals, as well as the words and deeds of nurses and the propaganda of blackboard newspapers, patients are familiar with disease prevention, rehabilitation knowledge and related medical, nursing and self-care knowledge. Advance the time of infusion treatment every day and arrange treatment and nursing reasonably. Accompany and escort patients to take photos, do B-ultrasound, electrocardiogram, CT, MRI and other examinations, help patients go through the admission procedures, provide disposable paper cups, and help patients without family members or the elderly to open water. Call me back regularly. Its small and high-quality service has been well received by patients and their families.

Four, strengthen the management of hospital infection, strictly implement the disinfection and isolation system formulated by the hospital management leading group.

The department insists on regular air culture in the treatment room of the ward every month. Also insist on ultraviolet disinfection of treatment rooms and wards every day, and make records. Disposable articles can be destroyed in time after use, centralized treatment, regular inspection and supervision. The treatment room in the ward can be mopped with 84 disinfectant twice a day, and the floor in the ward can be mopped with 84 disinfectant regularly, and the bed unit of discharged patients is finally disinfected (cleaning the bedside table and wiping it with disinfectant).

How to write 4 at the end of the work summary for the first half of 2022

Although I haven't worked in _ _ _ for a long time, I have learned a lot of new knowledge and technology, and I have come into contact with the work content that I have never even thought about before. All this is a challenge, a promotion and a growth for myself.

Looking back on the work in the past six months, I am mainly responsible for two aspects: one is the update of website content, and the other is 53 customer service. Because I didn't finish these two contents well, I'm not very satisfied with my performance. Here is a detailed explanation of the completion of this work:

I. Personal Customer Management and Service

In order to show respect for vip members and enjoy what I think is a distinguished experience. 20__, in line with the service concept that communication starts from the heart, every service staff in our center starts from the customer's interests, thinks about the customer's thoughts and worries about the customer's urgency, and provides customers with various communication services such as careful shutdown, free replacement of stk large-capacity cards and helping customers win points. We try our best to serve our customers.

Combined with the work indicators of our mobile company and based on the service principle of "people-oriented", we have implemented differentiated services such as door-to-door service and family service for major customers and important customers from the data breakdown at the beginning of the year to the customer satisfaction at the end of the year. We ask every account manager to patiently answer customers' questions about mobile communication, satisfactorily solve customers' problems in using mobile phones and provide various information services. The account manager will contact the customer regularly, and the customer can also keep in touch with the account manager by telephone, text message, door-to-door and other means. Customers can also make an appointment with the key account manager who provides services and ask for on-site service. On-site services include: business acceptance, setting up new business functions, presenting new business, solving complaints, and charging mobile phone bills.

In addition, combined with the strategic goal of "service and commerce", we always adhere to the corporate mission of "creating an infinite communication world and being the pillar of the information society" and constantly enhance the employees' "sense of crisis, urgency, mission and responsibility", which not only comprehensively improves the service quality, but also makes our center make great progress in the construction of corporate civilization.

Second, the retention rate of high-end customers.

In the current fierce market competition, high-end customers will become the next market target of our communication industry. In the "war" of high-end customers' market retention rate, only by deepening humanized and family-style quality service and improving business technology level can we gain the trust of many high-end customers. Last year's high-end retention rate, our center successfully completed the task assigned by the company.

Third, the management of outbound personnel.

Outbound personnel account for a certain proportion of our center's completion indicators. Targeted selection of telemarketing target customers, well-designed service caliber and joint efforts of all outbound personnel make outbound personnel play a huge role in the promotion of new business and comprehensively promote the incremental income of new business. When outbound team members do market research, social investigation, service care and tap potential customers, their service quality represents the service image of our company, so we train outbound team members to master the company's indicators and business, standardize service terms, and cooperate closely with them professionally and flexibly. So that they can clearly and clearly deliver the information to the target customers at the first time. It is a bridge directly connecting customers and companies, so the service quality of outbound personnel directly affects customers. Outbound personnel further cultivate potential and competitive business, focusing on strengthening potential, service management and service personnel management.

Fourth, complaint handling.

In order to further improve customer satisfaction and maintain continuous service, the key customer center has established a rapid response mechanism for customer complaints in _ _ _ _ _ _ _ _ _ _

First of all, optimize the complaint handling process, strengthen the back-office manager's support to the front-office account manager's complaint handling, set up a complaint hotline, and establish an emergency mechanism for direct intervention by management to shorten the time limit for complaint handling.

Secondly, strictly control the short message sending of group customers.

Thirdly, important and repeated complaints are directly sent to the company's professional departments or related leaders, and the management personnel support and solve them in time.

Finally, improve the customer follow-up service system, improve the service level of mobile companies, and achieve 100% complaint satisfaction.

Verb (abbreviation for verb) daily homework

Account manager is the main provider of customer service for group customers and individuals, and also an important carrier for mobile companies to show their employees' image and work style. The professional image and quality of account managers have always been the focus of company leaders and customers. In the daily work of _ _ _, we focus on systematically training account managers, optimizing the marketing system in both service and business, and realizing the scale of account managers. Vigorously promote the large-scale development of new business, accelerate the pace of upgrading services, comprehensively optimize the marketing system, and promote the center to achieve its annual marketing goals.

In the second half of the year, I will assist the leaders in comprehensively innovating the service model and increasing the market share of new business. Assist leaders to comprehensively improve customer service and enhance service value. We will continue to vigorously promote the core values of "being virtuous and carrying things, achieving perfection".

How to write 5 at the end of the work summary in the first half of 2022

20__ years passed quickly, and it has been half a year since I came to _ _. Here, I briefly summarize my work in the past six months, which is an account of my company and my personal work during this period.

First, personal work summary

I was lucky enough to be hired by _ _ last month. Before that, I have been engaged in advertising graphic design. My first job after I arrived in _ _ was web design, but I didn't do it for a long time and I was still a novice in this field.

_ _ I worked as a platform designer until late May, and then transferred to the website construction department to be a website designer until now. At work, I learned a lot, from not knowing, to a little understanding, and then to familiarity. Only I know this process best.

Many times, daily work is trivial, and only by enjoying it can we not feel bored; Many times when we just have the inspiration to make a website, other work will be arranged suddenly. Only by adjusting our mentality and making overall arrangements for our work will we not be in a hurry.

I was working overtime when my father called me that day. My dad said, why are you working overtime again? Pay attention to your health. I told my father that I don't know why I like to work and feel full. Although sometimes I am really tired when I get home, and occasionally I feel that life is a little hard, once I am really free, I feel very uncomfortable. Dad said, congratulations, you have grown up, at least it shows that you are not a lazy person.

I like my father's evaluation. I am a person who loves design very much. I am very interested and inspired. I know I may not be, but I must be the most passionate. I really like design, and I don't know why, so I want to prove myself, my ability and a sincere and persistent heart. Nobody knows what will happen tomorrow. At least today I have to live up to myself.

I am very grateful to the company for giving me this growth platform, so that I can keep learning and making progress in my work and improve my quality and talents.

Second, get along with colleagues.

In _ _, there are really many people to thank.

When working on the platform, I thank the director for always teaching me to constantly improve my design ability; Thank Gong Linna for patiently teaching me a lot of things I don't understand from the first day I entered the company. Thank you _ _ _ and _ _ for your kind help when I just entered the company and knew nothing about the code. Thanks to the time I honed on the platform, it was that time that inspired my fighting spirit and work enthusiasm!

After arriving at the website construction department, I was moved by a puzzling thing. We are a young team, and the department manager is also a young girl born in 1980s. Although we are young, we are not impetuous, we are full of passion and vision, and we are full of strength and motivation. Isn't that what I want to feel? For a common goal, we will strive to advance in Qi Xin. My heart found a home, and I settled down. I am sure: this is my career, for the same journey, for myself, work hard! Forward!

Thank you for your help and support. Thank you for liking me so much. I will continue to work hard to make our progress more and more firm! ! !

Third, communicate with customers.

Although I graduated from college less than two years ago, it may be because I am a busy person. Since my sophomore year, I have officially stepped into the design industry with my other foot after studying.

Before I came to _ _ _ _, I also had contact with many kinds of customers, some were unreasonable and some were amiable, but those were face-to-face communication with customers. When there are differences with customers, most of them can easily convince customers with my design knowledge, and even make an effect on the spot to make customers change their minds.

However, when I came to _ _, I found that telephone communication is really a very profound knowledge. On the other end of the phone, I can't see the expression and action of the customer on the other end of the phone. I can only analyze and guess customers' thoughts and feelings from their tone on the phone. I gradually began to understand: sometimes, no matter how entangled customers are, I must adhere to certain working principles, because once I set a precedent for a customer, I must consider how to face more customers next, and I must be responsible for my words and deeds to the end; Sometimes, I have to compromise with some customers. Even if they make me hate them, I still have to finish my service to them seriously, because I can't lose some important customers because of some small things.

Thank you _ _! Let me objectively have a more emotional understanding of what I have learned before, and let myself fully understand the relationship between theory and practice.

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