What should I do if the property customer service is old?

Hello, if you are doing property customer service work, you can be around 50 years old. If you are too old, you are not suitable for the job of property customer service.

First, we must have a strong sense of professionalism and responsibility. Property customer service director is a very complicated job, and most people can't do it. The real property customer service director is made of steel. Without passion and dedication, you can't be a real property customer service director. The property customer service director has higher requirements for emotional intelligence and personal comprehensive quality, which is a person's working attitude. This is determined by the property service industry we are engaged in. We can learn by doing, regardless of age. You can be 60 or 20. Our company has undergraduates, junior college students, technical secondary schools and high schools. Who can say that undergraduates are good at it and secondary schools are not? Nobody can say that. Work attitude is very important, regardless of educational background or age, as long as he is capable and has a good work attitude. Work attitude is the first place to be a good property customer service director.

Second, we should care and love our employees. Property customer service director is engaged in labor-intensive industries, engaged in human management. The work that the property is engaged in is to serve the owners, provide satisfactory services for the owners, and need employees to serve them. If the service person is unstable and goes to work with working mood, how can we provide satisfactory service to the owner? Therefore, as the director of property customer service, you should put employees first in management and do everything yourself. You are not a competent property customer service director, and you are not a competent property customer service director. Only by taking employees to heart and treating them as your brothers and sisters can employees take the company as their home and have higher enthusiasm for serving the owners.

A property customer service director should also take care of employees to a certain extent. Excessive concern is not love, but actually hurts employees. We used to have a manager, just like this. On the surface, he makes friends with his employees every day, but in fact he is loyal to his brothers. Such concern is a small group, and employees make mistakes, so it is not true love. This result can only make the company system exist in name only, and finally it can't be managed, and he has no prestige. How can such a team provide satisfactory service to the owners and how can such a manager be called qualified property customer service?

Third, we should regard learning as the first priority of career success. A qualified property customer service director must regard learning as the first struggle in life. Endless learning makes people happy, improves people's realm, broadens people's mind, and keeps people from falling behind the times. The so-called "never too old to learn" is the truth. Ideas determine the way out. Ideas come from there, from practice, from books. Without learning, there is nothing new to teach employees. Employees can't learn anything from us and feel that working together has no future.

The more people who don't study, the more they feel great, and the more people who study, the more modest they are. What our team urgently needs to learn is the professional knowledge of property, as well as related knowledge such as architectural design, landscaping and real estate sales, so as to become a generalist. It is not difficult to learn knowledge. If you study hard, you will know more than others. You are a teacher.

Fourth, we should have the consciousness of serving the owners wholeheartedly. Serve the owner wholeheartedly, not half-heartedly, let alone pretend to be a manager. Last year, the Property Law clearly stipulated that a property management enterprise, called a property service enterprise, emphasized that the property serves the owners, not the management of the owners. As a property customer service supervisor, you must not have the idea of dealing with the owners. We have also recruited and interviewed the property customer service director, and there have been many jobs for several years, which have been ups and downs. As soon as they said the owner, they gave me gifts angrily, how to collect evidence and how to get the owner to the police station. I definitely can't have these people. We should serve the owners wholeheartedly, which is the foundation of our cause. The banner posted in the service hall clearly promises to the owner, that is, "we always pay attention to the opinions and suggestions of the owner, and find us if you have anything." Our service makes the owners satisfied, which is the goal of every employee and the highest level of our enterprise value. Only when the owners are satisfied can we charge and make a profit. Only when the owners are satisfied can we have a good reputation, which is very beneficial to our market development. We should not only have the consciousness of serving the owners wholeheartedly, but also educate employees to serve the owners wholeheartedly. Tell them that as long as the owners raise problems, they should try their best to solve them, and they should not do nothing because of trivial matters and should not shirk their responsibilities.

Usually, old-age insurance has a retirement age, 60 for men and 55 for women. Now the new policy stipulates that female insured persons can choose their own retirement age within the specified age.

This means that women with flexible employment can choose to retire early. Recently, news came from the Municipal Labor and Social Security Bureau that the Measures for Calculating and Distributing the Basic Old-age Pension for Enterprise Employees in Zhengzhou (hereinafter referred to as the Measures) stipulates that the new regulations on the basic old-age insurance for enterprise employees implemented on July 1 day are clear, and female insured persons can choose their own retirement age within the specified age. The "Measures" stipulate that female insured persons who have participated in the original public-owned enterprises and institutions for more than 10 years and have accumulated payment years of 15 years can choose to retire at the age of 50 to 55 if they have been employed flexibly for more than two years.

The "Measures" clearly stipulate that in the future, individual industrial and commercial households and flexible employees in Zhengzhou will participate in the basic old-age insurance and reach the required retirement age. As long as the normal payment period reaches 15, you can enjoy the same treatment as retired employees of urban enterprises. Its contribution ratio is uniformly adjusted to 20%, which is 8% lower than that of urban enterprise employees, but the pension calculation and payment methods are the same.

The conditions for receiving a monthly pension are: men over 60 years of age, women over 55 years of age, and accumulated payment period of 15 years. Considering the interruption of payment for individual industrial and commercial households and urban flexible employees, it is difficult to ensure that they reach the required retirement age. Therefore, the "Measures" stipulate that after such insured persons reach retirement age, they can voluntarily apply for extending the payment period backwards for up to five years.