What services does property management include?

What are the contents of property management services? How to judge whether the related matters in the process of living belong to property responsibility? Let's take a look at this article.

(1) integrated services

1. Provide paid convenience services such as special services and agency services other than the property service contract according to the needs of the owners, and publicize the service items and service standards.

2. Sign a standardized property service contract, announce the items, contents and standards of property management services in accordance with the contract, and establish and improve the financial management disclosure and supervision system.

3. Set up a service reception center, publish a 24-hour service telephone number, handle public affairs within the scope of the property management service contract in time, and accept residents' consultation and complaints.

4. Extensive use of specialized property management software and computer systems to manage owners and property files, property management services, fees, equipment files and daily office.

5. Organize healthy and beneficial entertainment activities in time according to the contract.

6. The community owners support and cooperate with the property management work, and conduct a sample survey on the satisfaction of property management services every year. The satisfaction rate is over 90%, and the weak links are improved in time.

7, residential property management personnel should all hold the professional qualification certificate of property management personnel, special operations personnel should 100% hold a valid certificate issued by the government or professional departments.

8. All employees, with dress code and signs, have high service consciousness, high professionalism, strong professional quality, standardized behavior language, positive service attitude and enthusiasm.

9. Regularly provide service training for service personnel such as property management business knowledge training and fire fighting training.

(2) Housing management and maintenance

1. Provide services for houses and supporting facilities and equipment according to the stipulations of the property service contract and the owners' convention.

2. There are residential buildings, road plans and billboards at the entrance and exit of the community, and road signs at the main intersections; All groups, buildings, units (doors), households and public facilities are provided with complete, standardized and beautiful signs.

3. The appearance of the house (including the roof and terrace) is intact and clean; * * * Staircase walls and floors are undamaged; External walls and public * * * spaces are free from posting, scribbling, scribbling and hanging; Outdoor signboards, billboards and neon lights shall be set up in accordance with regulations and kept clean and orderly.

4, in violation of the planning of unauthorized construction, unauthorized removal of pipelines and unauthorized change of housing use behavior in a timely manner to discourage, and report to the owners' committee and relevant competent departments.

5, daily patrol 1 time residential area unit door, stair passage and other parts of the * * * with doors, windows, glass, etc. , make inspection records, and timely maintenance; Maintenance records and maintenance records are complete.

6. Conduct a safety survey on houses, facilities and equipment every year, formulate maintenance plans according to the survey results, and organize their implementation.

7, in accordance with the relevant provisions of the residential decoration management and the requirements of the owners' convention (temporary owners' convention), establish and improve the residential decoration management system. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Patrol the decoration construction site 1 time every day, and find that it affects the appearance of the house, endangers the structural safety of the house and harms the public interest, such as dismantling and changing the pipelines used by * * * *, and promptly dissuade and report to the owners' committee and relevant competent departments.

8. Within half an hour of urgent repair, other warranties will arrive at the site according to the time agreed by both parties, and a complete record of repair, maintenance and return visit will be established.

(3) * * * facilities and equipment maintenance

Daily management and maintenance of facilities and equipment used in 1, * * * (except those that should be handled by professional departments according to law).

2. The public supporting service facilities in the residential area are in good condition, and the signs and signs are complete and standardized, and the use has not been changed at will. * * * The facilities and equipment used are in normal operation according to the division of responsibilities of project supporting construction management, and the daily management and maintenance are in good condition. Establish equipment files (equipment account), operation records, inspection records, maintenance records, emergency plans, on-site treatment measures, and handling records of equipment failures and major or unexpected events.

3. The maintenance system is sound, the workplace is clearly stated, and the work standards and post responsibility system are clear. Operation and maintenance personnel strictly implement the operation procedures and maintenance specifications of facilities and equipment; Facilities and equipment are operating normally, and there are no hidden dangers of accidents.

4. Organize regular inspections of facilities and equipment used by * * *, and make inspection records. If it needs maintenance, it should be repaired in time. Belong to the scope of large and medium-sized repairs, timely prepare maintenance plans, renovation plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' assembly or owners' committee, and organize maintenance or renovation according to the decision of the owners' assembly.

5. The roads in residential areas are smooth, and the traffic signs of main roads and parking lots are complete and standardized; There are obvious safety warning signs in community public entertainment facilities, swimming pools and other parts.

6, water, electricity, elevators, central air conditioning, monitoring and other equipment operation and maintenance personnel skilled, strictly abide by the operating procedures and maintenance specifications.

7, street lamps, corridor lights, landscape lights and other public lighting equipment intact rate reached more than 95%, according to the agreed time switch.

8, equipment room clean and ventilated, no running, running, dripping, leakage and rat damage phenomenon, endanger personal safety hidden danger has obvious signs and preventive measures, for all kinds of sudden equipment failure that may occur have emergency plans.

9, fire control facilities and equipment in good condition, can be enabled at any time, fire escape unobstructed; Have a sound fire management system, and establish a fire prevention responsibility system and fire prevention plan.

(4) Greening and maintenance

1, there are professionals to implement greening maintenance management.

2, according to the climate and season, timely organization of watering, fertilization and loosening, flowers and trees grow well, no dead, no hanging trees, timely pruning, appropriate density, good ornamental effect; The tree shape conforms to the natural characteristics, and the plastic plants keep a certain shape. Dead trees should be cleared within a week and replanted in time.

3, the lawn grows neatly, prunes in time, removes weeds in time, and effectively controls the breeding of weeds; No garbage, no cigarette butts and scraps of paper.

4. The hedges are thick and leafy, so they should be trimmed in time. There are no dead branches, leaves and sundries at the root of the hedge, and the trimming waste shall be removed on the same day.

5, timely organize antifreeze to keep warm, prevent pests and diseases, and there are no obvious signs of pests and diseases.

6, garden buildings and ancillary facilities in good condition, clean and undamaged.

7. There are billboards in the green space to remind people to take care of greening.

(5) Cleaning service

1, according to the actual situation of the community, arrange garbage bins or garbage bins reasonably, and clear the garbage every day, so as not to overflow the garbage bins and garbage bins, and keep the garbage facilities clean and free of peculiar smell; Bagging garbage.

2, a sound cleaning system, residential roads, squares, parking lots, green spaces and other public areas designated persons to clean, clean twice a day; The elevator hall and corridor shall be cleaned twice a day, and the floor shall be mopped once a week 1 time; * * * Use the mop in the lobby on the first floor every day 1 time; Scrubbing stair handrails every day 1 time; * * * Clean the parts glass every week 1 time; Outdoor signs, billboards, mailboxes, etc. Wipe with facilities and equipment twice a week; Street lights and corridor lights are cleaned once a month 1 time.

3. * * * Dredge the rainwater and sewage pipes every year 1 time; Rainwater wells, manure wells and sewage wells shall be inspected once a month 1 time, and cleaned in time according to the inspection conditions, keeping them unobstructed and free from blockage and overflow; Septic tanks shall be inspected once a month 1 time and cleaned once every six months 1 time. If any abnormality is found, clear it in time.

4. The secondary water supply tank should be cleaned according to the regulations, checked regularly, and the water quality meets the hygiene requirements.

5, cleaning patrol, corridor without hanging, graffiti, disorderly pile up, etc.

6, the establishment of disinfection management system, according to the actual situation of the community to carry out poisoning and pest control work, timely delivery of disinfection drugs, effectively control the breeding of rats, cockroaches, mosquitoes, flies and other harmful organisms.

(6) assisting public security.

1, the rooms in the past were clean and tidy, and the public order maintainers dressed neatly and wore obvious signs.

2. Designated personnel are on duty 24 hours a day, including the main entrances and exits, to effectively manage the vehicles entering and leaving the community and guide the vehicles to pass and park in an orderly manner.

3. Temporary pass management shall be implemented for workers who enter and leave residential areas to engage in decoration, housekeeping and other services.

(The above answers were published on 2015-11-14. At present, please refer to the actual situation for the relevant purchase policy. )

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