How to strengthen the communication between property and owners

From buying a house, decorating, moving in, to getting familiar with the surrounding environment of the community, the owner will experience one to two years, or even longer. During this period, the owner and the property will go through the process of understanding from the beginning to not understanding, understanding, understanding and familiarity. According to the characteristics of China's real estate industry, owners will change from real estate customers when buying a house to property service objects when handing over a house. In this process, most owners don't understand or even understand the property work. Owners often have disputes with the property, and the content basically revolves around the housing warranty and supporting facilities, and there will be a running-in process with the property work. At this time, the owner is called the running-in owner, and the communication content needs to be patient enough to pay attention to the owner's housing warranty. There will be a renovation process for the owner to move in, which will inevitably conflict with the cleanliness and personnel management of the property site. At this time, communication is mainly to show the purpose of property services and strive for the understanding of the owners. After the renovation, the owner will pay attention to the supporting facilities and convenience of life in the community. At this time, the communication is mainly based on the content of home life. Property should pay more attention to the needs of owners in community convenience services and do its best to make owners' lives more convenient. After living for a year, the owners will be familiar with the residential environment and pay more attention to the property services and the changes a year ago. At this time, the property should focus on the daily work and the maintenance process of property facilities and equipment, and widely understand the interests and hobbies of the owners through community activities. Communication starts from the owner's hobbies, so-called lovers talk more than half a sentence, and the owner's living habits and communication habits will affect the effective communication between the property and the owner. Customers whose property is active in the community should pay more attention and have greater influence in the community. Trying to gain their understanding of property work will affect the property evaluation of other owners. The form of communication depends on what channels owners like to pay attention to property work, such as network, community announcements, regular forums and so on.