Look at examples, remember lessons, and decorate the company's "pothole" highlights.

Conflicts and disputes between decoration owners and decoration companies are really common. We often see complaints on TV, such as the escape of decoration companies, unqualified decoration quality, disputes over the final payment of decoration, and renovation and construction. For the owners, spending so much money to buy a house for decoration has to face many bad concerns. It's really annoying that the expectation of moving into a new house is replaced by unreasonable disputes. Today, we collected some dispute cases between decoration workers and decoration companies for you, so that owners can understand the common lies and traps of decoration companies and teach you how to choose a suitable decoration company.

Decoration company's complaint about rights protection

Decoration problems occur frequently. I want to complain about the "malicious words" response of the decoration company.

It took a year and a half to decorate the wedding room, and the owner angered the decoration company and got 50 thousand.

After half a year of decoration, the wall skin fell off, and the decoration company was nowhere to be found.

The tile fell and smashed the TV. The decoration company said there was no maintenance obligation.

The money was paid to the decoration company, but 13 citizens complained about the decoration in Shi Jia.

It costs extra to find a decoration company to make wardrobes and drawers.

Expose the common "lies" of irregular decoration companies

Recently, many owners complained that they were cheated by decoration guerrillas and small companies, and there were substantial additions and inferior decoration. In fact, some informal decoration enterprises use low-cost attractive and hidden strategies to tempt consumers, but afterwards it has caused a lot of disputes and contradictions. The reporter listed several common lies of informal decoration companies, and asked professionals to tell lies.

"Don't worry, this installation is very safe!"

"The single area has been calculated clearly."

"The plumber who decorates the foreman is a versatile worker."

"We have a qualification certificate!" If something goes wrong, you can't get sexual compensation.

"I haven't slept well for this project for a long time."

"We have revised our quotation many times without any problems."

Four negotiation skills make it easy for you to handle the decoration company.

Decoration is a big event. If the decoration is not good, it will have a great impact on future life. So how to choose a decoration company and how to negotiate?

Decoration problems occur frequently. I want to complain about the "malicious words" response of the decoration company.

Not long ago, Mr. Li, a citizen of Zhenjiang, was annoyed by various problems that appeared after the renovation. What makes him "add fuel to the fire" is that the decoration company has repeatedly delayed the maintenance time. Faced with the idea that Mr. Li intends to complain, the decoration company actually said, "Since you want to defend your rights, don't come to me."

Mr. Li entrusted a decoration company in Zhenjiang to help decorate the house. At that time, both parties agreed in the contract that the warranty period was one year. Who knows that less than a year after the acceptance, Mr. Li found cracks in many tiles in his home, and some wall coatings fell off or turned yellow. Mr. Li called the decoration company, hoping to help him carry out maintenance, but the other party repeatedly shirked it. In this way, it lasted for more than a month, and no one came to repair it.

In desperation, Mr. Li indicated in his last call with the other party that he would take rights protection measures if he didn't repair it, but the other party directly told him, "Since you want to protect rights, don't come to me."

Seeing that the problem of home decoration is getting more and more serious, Mr. Li has to complain to the industrial and commercial department.

After receiving the complaint, Zhenjiang Runzhou Industrial and Commercial Mediator immediately went to the scene to investigate and confirm that the situation reflected by Mr. Li was true.

After mediation by industrial and commercial personnel, the decoration company agreed to send employees to Mr. Li's residence for maintenance within 10 days.

The industry and commerce department reminds consumers that when choosing a decoration company in home improvement, they should choose a decoration company with corresponding qualifications. Before signing the renovation contract, they should read the contents of the contract carefully to avoid encountering the overlord clause. At the same time, China's "Measures for the Administration of Residential Interior Decoration" stipulates: "Under normal use conditions, the minimum warranty period for residential interior decoration works is two years, and the leakage prevention for kitchens, bathrooms and external walls with waterproof requirements is five years. The warranty period is calculated from the date when the residential interior decoration project is completed and accepted. " Therefore, after the renovation of residential houses, consumers have the right to ask the decoration company to carry out the warranty once there is a decoration quality problem during the warranty period.

Sun Popo, who lives in Hanyang, bought a house in a certain district of Overseas Chinese Second Village in Jiang 'an District. This house is for her son's wedding. Sun Popo found a decoration company to decorate the house. Sun Popo and the decoration company agreed that the construction time would be from March 20th to May 20th, with a construction period of 60 days and a contract price of 70,000 yuan. However, due to the unilateral reasons of the decoration company, this house has experienced numerous reworks and redecorations during the decoration process. It was not until September this year 10 that the decoration company completed all the construction.

Because of the delay of the decoration company, Sun Popo's son and daughter-in-law failed to live in the wedding room when they got married, but have been renting a house outside. My son complained many times that the decoration company Sun Popo was looking for was unreliable.

Sun Popo was also very angry, so he sued the decoration company to Wuhan Arbitration Commission as agreed in the contract, demanding that the decoration company bear the liquidated damages agreed in the contract and compensate his family for the loss of * * * 65,438+10,000 yuan.

Under the mediation of Wuhan Arbitration Commission, the decoration company compensated Sun Popo 50,000 yuan at one time.

Zhang Fujian, a lawyer of Hubei Today Law Firm, is a lawyer hired by Sun Popo. He believes that the decoration company should be liable for breach of contract if it fails to complete the construction within the time stipulated in the contract. Sun Popo's son and daughter-in-law rented a house outside because of the breach of contract by the decoration company, which caused certain losses to Sun Popo, and the decoration company should compensate for this loss.

(Source: Southern Network)

After half a year of decoration, the wall skin fell off, and the decoration company was nowhere to be found.

The whole wall of the newly renovated new house suddenly fell off. It was not until the heating period that I found that the heating was actually not hot, and then I found out with the decoration company that the original "foreman" was gone! Recently, Mr. Guo, a citizen of Tianjin, had no choice but to find media complaints and hoped to safeguard his consumer rights.

Citizen's complaint: the wall skin falls off after half a year of decoration, and the heating is not hot.

In June last year, Mr. Guo found Tianjin Huazhou Decoration Engineering Co., Ltd. to decorate the new house. Who would have thought that after the project was completed, the whole wall of a bedroom was found to have fallen off. Mr. Guo said that the decoration has quality problems and he wants to find a decoration company to repair it. Unexpectedly, during the heating period last winter, not only did there not be a patched wall, but even the heating was not hot.

"I called the foreman many times and no one came to repair it. Later, I simply did not answer the phone. " Mr. Guo said that the contract clearly stated that the overall warranty period was two years and the water and electricity warranty period was five years. No one can find it up to now, and it doesn't solve the problem at all.

Decoration company plays "missing"

The reporter called Mr. Guo from renovation contract. The landline display is no longer the phone number of the decoration company, and the mobile phone number can't be contacted. The reporter searched official website of Tianjin Huazhou Decoration Engineering Co., Ltd. on the Internet and found that the address and telephone number provided on the website were no longer this company.

The reporter called the foreman in charge of decoration at that time. The other party said that he had stopped working in the original company, and it had nothing to do with himself that the heating was not hot. Let Mr. Guo find the heating department to solve it. For the peeling of the wall, the foreman impatiently said that he had taken time to repair it recently. The reporter asked when it would be repaired, and immediately hung up for convenience.

Industry: Choose a good decoration company to prevent "wrangling"

The reporter consulted an industry veteran and said that the problem of wall cracking is common in decoration, and it is also easy to "wrangle" in the aspects of developers and decorators, material quality, construction technology, etc., to remind the citizens who do decoration to choose brand enterprises and companies responsible for after-sales.

Mr. Liang lives in Baibuting Expo Park Community in Hankou. A few days ago, the reporter saw in Mr. Liang's living room that nine tiles fell off the TV background wall and the broken bricks piled up on the ground, which was extremely out of harmony with the overall environment.

Mr. Liang introduced that at 9 o'clock in the evening on June 65438+1 October1Sunday, he and his son were sitting on the sofa in the living room watching TV, and the tiles suddenly fell down, making a long cut on the TV screen, and the broken bricks spilled all over the floor. Although he and the children were not beaten, they were both shocked.

The next day, Mr. Liang found the "Wuhan Fushanhe Decoration Company" responsible for renovation, and the company sent staff to check it, claiming that it needed to report to the company and reply. A few days ago, the relevant personnel of the decoration company replied that the decoration project of Mr. Liang's home ended on 20 1 1 year1month, and the two-year warranty period has passed. Therefore, the company has no obligation to repair.

After careful inspection, Mr. Liang found that there was only a circle of cement on the back of the fallen tile, and there was no adhesive substance in the center. "The house has only been renovated for three years. Why are there a few wall tiles falling? " According to this, Mr. Liang believes that the decoration quality of the decoration company itself has not passed the standard. Before the tiles fell off, he found cracks in the wall tiles and called the decoration company for inspection and maintenance, but the other party didn't send anyone.

The reporter called a manager named Yan of Fushanhe Decoration Company in Wuhan. Manager Yan said that after the incident, they sent someone to check it out. Although the warranty period has passed, considering the special situation of Mr. Liang's family, the company is negotiating a solution. Previously, Mr. Liang's request to rebuild the decorative wall is also under active consideration and will soon have a result.

13 the citizens encountered the same thing: "The decoration fee was paid to the decoration company and ran away."

"After reading the relevant publicity materials and the exhibition hall in the store, my friend and I signed an agreement with' Shi Jia Decoration', which contains a house and a hotel, but the decoration project has not been completed yet." Mr. Liu, a citizen of Harbin, told the reporter that the hotel he runs is located at No.66/KLOC-0, Daoli District Street. After signing the contract, construction started in May, but five or six groups of people changed back and forth. Later, no one came to the construction and the person in charge of the company could not be found.

Mr. Liu said that because he was in a hurry to open the hotel, the person in charge of the decoration company said that if he paid the money, the decoration would be completed in two months. So, after the contract was signed, he put all the decoration funds of 420,000 yuan into the account of "Shi Jia Decoration". After the renovation stopped, he found "Shi Jia Decoration" many times, but its receptionist always shirked it. When the person in charge came back to solve it, he found that the company had run away.

"Home decoration" will be fooled: pick up the car and send it to the model room, pay 20,000 yuan and get 5,000 vouchers.

The reporter learned that, generally speaking, Habu's decoration market pays the decoration money according to the engineering quantity, and which part of the money is paid, but why do some citizens pay all the decoration money to the decoration company before the project starts? The reporter found the reason from the stories of some citizens.

Ms Xie, who signed a contract with "Shi Jia Decoration", has a new house in Yuanda Central Park in Daowai District. Although she has paid more than 50,000 yuan for the decoration and the designer has designed the drawings, the decoration of the new house has not moved at all. Ms. Xie told reporters that she initially received a leaflet on "home decoration". At that time, she felt that the price was reasonable and contacted the other company for consultation. The other party also specially sent a special car to take her to the company to see the model room. "At that time, I came to the company's office, Min 'an Street 122. This is not only an office style, but also a decorated experience room. The decoration of the house is exquisite and luxurious, especially some materials are well-known brands. At that time, a deposit of 1000 was paid. After that, the company gave me design drawings for free. I feel very satisfied. The other party said that you can start work if you pay the money, so I paid 52,800 yuan for the renovation. I really regret it now. " Ms. Xie said.

"'Shi Jia Decoration' said its design team won the prize. I never expected to be cheated. " As Ms. Xie said, citizens who have the same experience have also been deceived by "aristocratic decoration". "After I booked the renovation, the company's designer said that if I paid 20,000 yuan, I could get a voucher of 5,000 yuan, which could be used as the renovation money, so I paid the full amount." Ms. Liu said.

Relevant departments: start a joint investigation to solve the problem as soon as possible

"Today, we received a complaint from 13 about' Shi Jia Decoration', and we are contacting Liu Qingzhu, the person in charge of the other party. We hope that the person in charge will contact us as soon as possible and solve the related problems as soon as possible." The person in charge of Harbin Decoration Association said that the department had informed Harbin Civil Affairs Office, Integrity Office, Industry and Commerce, Arbitration and other departments of this situation. According to the relevant arrangements, they will cooperate with various departments, start to count and understand the complaints of citizens, and conduct a joint investigation on "Shi Jia Decoration". At present, they know that "Shi Jia Decoration" is a decoration company that entered the Harbin market at the end of last year and has been operating for less than one year. Relevant departments will deal with the company as soon as possible after investigating and determining its identity, qualification and operation.

Mr. Gu, the head of a decoration company in Nanjing, said that their home only comes with a wardrobe and two drawers as standard, and extra money is needed to play more drawers, because making drawers is an extra expense in the salary they pay the carpenter. "However, we clearly informed consumers when designing the wardrobe style, which will also be indicated in the contract and reflected in the quotation. The charging standard for one more drawer is 80 yuan/one, and this pricing is different for each decoration company. "

Mr. Wang, the person in charge of another decoration company, said that they usually charge no extra for three or less wardrobes, but for more than three wardrobes, there is usually one in 50 yuan. "The decoration company must inform in advance. If there is no notification, there is indeed a suspicion of deliberately missing items. " Mr. Wang said that due to the high cost of drawers, under normal circumstances, ordinary wardrobe drawers only need 2-3, and they also suggested that owners pay attention to correct installation.

Pay attention to the drawer can't be opened after the wardrobe door is installed.

Mr. Wang also reminded that carpenters should pay special attention to the placement of drawers when typing drawers in the wardrobe. "Because carpentry is unprofessional, it is not uncommon for the drawers in the wardrobe door to be unable to open after the wardrobe door is installed."

Mr. Wang gave an example. For example, the width of the wardrobe is 2.4 meters, which is generally suitable for three-page doors. The wardrobe is divided into three columns, each column is 80 cm wide, and the drawer is in the middle column. After the door is installed, if you want to open the drawer, the drawer column is generally at least 5 cm narrower than the other two columns.

Therefore, Mr. Wang suggested that before making drawers, we should fully consider the overall width of the wardrobe, the size of the drawers and the number of sliding doors to be made. Generally, drawers are made of two sides, so don't worry that drawers won't open. In case you want to make a middle or another trouser rack, you should decide to make several doors in advance, and combine the commonly used sliding door frames in the market to leave overlapping space when making drawers or trouser racks.

Extended reading: the advantage competition of three wardrobes

The carpenter of the decoration company said that you can make a wardrobe, and you can have any size you want. It definitely fits the wall of the house. After finishing, you only need to take the corresponding door panels to the market. Home brands say that the finished wardrobe is the best-looking and reliable in quality. The custom wardrobe brand says that a custom wardrobe can be as reliable as a finished wardrobe and can have any size you want. The reporter made a table of the advantages and disadvantages of customized wardrobes, finished wardrobes and dozens of wardrobes for consumers' reference.

Lie 1: "Don't worry, this installation is very safe!" "

I'm afraid all the owners who have experienced decoration have heard this sentence. In order to save money and trouble, many decoration companies often cut corners, such as directly pulling wires in the hydropower stage. Once the wire is burnt out accidentally, if you want to change the wire, you have to tear down the whole wall, which is not worth the candle.

Lie 2, "The single area has been calculated very clearly."

Under normal circumstances, most owners are concerned about individual prices, and the actual area is generally estimated, and this piece is where the decoration company plays tricks. If each area is increased a little, the result is more money, ranging from hundreds to thousands. Therefore, owners should not only consider the price comprehensively, but also consider the area comprehensively.

Lie 3: "The plumber of the decoration foreman is an all-round worker."

Bian Xiao wants to tell everyone here that the so-called omnipotence is a scorpion. Some hydraulic electricians in decoration companies are all the same person, and they don't have a job certificate, let alone a major. Hydropower project is an extremely hidden project in the decoration process. Once there is a quality problem, the consequences will be very serious.

Lie 4: "We are qualified!"

As we all know, decoration companies that undertake home decoration must have corresponding qualification certificates. In reality, some decoration companies are affiliated and contracted enterprises, so we must pay attention to choosing decoration companies. In addition, when signing the contract, be sure to check whether there are any clauses such as "principal-agent" omitted in the renovation contract, otherwise there will be no compensation if something goes wrong.

Lie 5: "I haven't slept well for a long time for this project."

Under normal circumstances, most owners are concerned about individual prices, and the actual area is generally estimated, and this piece is where the decoration company plays tricks. If each area is increased a little, the result is more money, ranging from hundreds to thousands. Therefore, owners should not only consider the price comprehensively, but also consider the area comprehensively.

Lie 6: "We have changed the quotation many times, no problem."

Before the formal signing of the contract, the quotation will be revised many times, and finally the decoration company will give the owner a final sample. At this time, the owner must carefully verify that the decoration company or foreman likes to tamper with the quotation.

Lie 7: "You can't see it here, and it doesn't interfere with major events."

Owners generally pay more attention to carpentry, bricklayer, oiler and other projects that we can really "see and touch", but know little about concealed works and some details. Many construction workers often make a fuss here.

Lie 8: "When do you think you can pay for the mid-term renovation?"

Just a few days after the start of construction, the foreman always said that he would enter the materials, and also said that the mid-term project had arrived, urging the owner to pay the mid-term payment. This situation is also common. Therefore, when the owner signs the contract, he must negotiate with the decoration company or foreman about this link, time, standard, when to pay and what money to pay, so as to avoid trouble later.

Lie 9: "I have some good building materials to recommend to you."

Many decoration companies and foremen have agreed with some building materials companies in advance to attract customers to make profits, so it seems that they are in a hurry to visit the building materials market, then say that this is not good, and finally say that their home is good and the price is cost-effective. At this time, the owner must keep his eyes open.

Lies 10 "These materials are already the best."

When the materials enter the site, the foreman is often the most familiar with the material, specification and grade of the products. At this time, if the owner does not understand it carefully, inferior materials may replace it.

Lies 1 1 "These places have to buy imported materials."

In the process of decoration, this often happens. Even if there are materials with good price and good decoration effect, designers will not use them because building materials will give kickbacks to decoration companies or designers.

Lie 12: "Let me throw away these wastes for you."

The so-called throwing is actually selling. Some foremen will mystify and say that this thing is useless. It's no use keeping it. I'll throw it away for you. Therefore, before the renovation, it should be clear that no matter how to deal with waste products and other items, we must make it clear to ourselves in advance.

Lies 13: "These are all spent. Add some money to buy a good one. "

I still don't understand why your decoration budget is always overspent. That's how it happened! When the decoration company accepts your project at a low price, there will always be many traps in the decoration. The so-called low price is to lure you to the bait. Once the owner signs the contract, it is a fish.

Decoration is a big event. If the decoration is not good, it will have a great impact on future life. So how to choose a decoration company and how to negotiate?

First, understand the engineering and construction qualifications of decoration companies.

When negotiating with the decoration company, it is necessary to understand the engineering construction qualification of the decoration company. The decoration company must have the qualification to carry out decoration engineering construction, and also check the company's business license. In addition, whether the company has a formal office and whether it can issue qualified bills. , all need careful investigation. The level and qualification of interior designers are directly related to the design level, so ask the designers of this company in detail. If it is introduced by a friend, you can get to know the company through acquaintances. But sometimes friends and relatives are not "experts" in this field, and it is inevitable that they will be "misled", so do it yourself.

Second, initially contact the home improvement company.

At present, there are two ways for the decoration company to quote: one is how much money the owner will invest, and the decoration company will start to design the quotation according to the owner's requirements; The other is that the owner puts forward the specific requirements of room decoration, and the decoration company reports how much it costs to realize the owner's requirements.

Many consumers are willing to adopt the second negotiation method, in order to avoid the decoration company bottoming out. Consumers want the decoration company to quote first, and there is also room for counter-offer. In fact, the profit margins of all formal decoration companies are similar, and the only difference is that the design strength and after-sales service are good and bad. This will only delay the owner's own time, thus delaying the construction progress. Therefore, at the beginning of contact with the decoration company, it is best to directly express to the decoration company how much money you are going to spend and what kind of effect you want to achieve. If the decoration company agrees to undertake the owner's home decoration project, it can enter the specific design, quotation and negotiation stage. After the owner and the decoration company reach a preliminary intention, the decoration company will understand the specific requirements of the owner and conduct on-the-spot measurement. Subsequently, the company will give the design drawings and a detailed quotation to the owner, and the quotation lists very specific materials and quantities.

After getting this material, the owner must first look at whether the design meets his own requirements. Of course, the owner can ask the designer to explain the design scheme, such as the treatment of some spaces and the use of materials. After determining the design scheme, it is necessary to carefully review whether the price and dosage of each item in the quotation are reasonable.

Third, put an end to loopholes in renovation contract.

After the quotation is passed, the formal decoration company will sign a construction contract or agreement with the owner. In this contract, the owner should pay attention to the following three issues: 1, and the specific requirements and completion date of decoration must be stated in the contract. Some consumers did not notice these two points when signing the contract, which laid a "foreshadowing" for some decoration companies to shoddy and delay the construction period. 2. The contract must indicate the specific brand or model of the decorative materials used to prevent the decoration company from shoddy. 3. The warranty clause in the contract is essential, and the responsibility should be clear: if it belongs to the construction or material quality problem, the decoration company will bear all the responsibilities; If it belongs to the improper use of users, both parties can negotiate to deal with it.

Fourth, inspect the construction team.

The quality of decoration depends largely on the quality of the construction team. Therefore, before the renovation, the owner should also inspect the construction team used by the decoration company. Judging from the current situation, most of the construction teams engaged in home decoration in major cities across the country are foreigners. At present, the renovation project is highly electrified. In order to improve quality and efficiency, competent construction teams generally began to use tools such as electric pumps and nail guns. Therefore, the owner can judge whether the construction team has the corresponding quality from the tools used by workers.