Quality of property management work

In Hangzhou and Shanghai, more and more residential property management companies have introduced the butler service model. On the surface, it seems to be a high-end service project, but in fact, as long as it is operated reasonably according to the actual situation of the community, butler service can also be a very popular and widely used service model.

After the visit, Bian Xiao felt that butler service was equivalent to a middleman between property management and owners. When the owner needs property help in daily life, he can directly contact the property manager assigned to the unit or group, and the corresponding property manager is responsible for providing direct help to the owner or communicating with individuals and units who can solve difficulties for the owner.

A property manager told Bian Xiao that their property managers are generally responsible for several villas or ordinary residential units. If the owner's home needs maintenance, contact the property manager directly, and the property manager is responsible for contacting the maintenance personnel to the owner's home for maintenance. Some owners will also ask property managers to help them check flights, book air tickets, collect parcels and take care of their children temporarily. If the owners have any opinions and suggestions to reflect, they will also pass through the property manager. The butler-style service provided by the property manager can serve the owners, and the responsibility lies with people, avoiding all kinds of disadvantages of perfunctory, shirking and delaying the owners' needs. 1, strengthen the inspection of vacant houses, like twice a week if you have time, close the doors and windows, check the water and electricity, etc. , mainly for anti-theft.

2, strengthen the return visit to the owners who have stayed, often visit, walk around, contact feelings, understand the needs of the owners, and facilitate future work!

3, strengthen the inspection of the community, such as decoration violations, whose flowerpot is placed, air conditioning installation, guardrail installation, and solve problems in time.

4, more "wandering", meet the owner who needs help, and provide help in time, mainly to contact feelings.

5. Pay attention to the complaints of community owners. Be sure of yourself when giving feedback to the owner and handling things! For example, some people say that the cleaning is not done well. The housekeeper should go to see if it is done properly, strengthen the supervision of cleaning, and do it by herself when appropriate, so as to handle complaints more efficiently and reply to the owner more quickly.