Communication skills of decoration problems

Ask the owner modestly about the decoration and the purchase of the wooden floor. How to communicate with the owner:

Transposition consideration

In the practice of property management, empathy is the most commonly used communication skill to solve endless conflicts. When there is a conflict between the property manager and the owner, the property manager should put himself in the owner's shoes, think from the owner's point of view, understand the owner's mood, guide them to put themselves in their shoes, understand the difficulties of the property manager and understand the contradictory practices, so as to solve the dispute.

A multi-pronged approach

Sometimes, relying on the efforts of property management personnel can't solve disputes with owners. We need to rely on the community, industry committees, government departments and other third-party forces to work together to solve the problem.