Shang Di real estate

1. This year's work performance time inadvertently passed through your fingers, and another year passed in a blink of an eye. Looking back on my work in 20 1 1 this year, under the correct leadership of the company's leaders and with the strong cooperation and support of all employees, all the work of the order maintenance department can be carried out step by step. Now I will work for 20 1 1

1. First of all, as a team leader, I strictly demand myself in my daily work, consciously abide by the company's rules and regulations, set an example everywhere, always demand myself as a team leader, and subtly influence and drive all the team members with my own practical actions at work, constantly strengthen self-study and improve my business knowledge and professional skills.

2. I think to cultivate an excellent team, we must first strengthen the improvement of the captain's own business and comprehensive quality. As the leader of a team, the captain plays a vital role in the work. Through my self-study of business knowledge, the study of business skills and the cultivation of company leaders, my management level and ability to deal with various emergencies have been improved.

3. I also encountered difficulties in my work, such as high mobility of players, difficult recruitment and untimely recruitment. In the case of high mobility, I personally led the team members to their posts. I also took the initiative to talk to the team members at ordinary times, communicate with them to understand their psychological dynamics, understand the difficulties they encountered in their work and life, help them in time, think for them everywhere, be afraid that they will catch cold, buy them medicine, and take them to see a doctor when they are sick. Sometimes my heart is bitter, but I am very happy to think that my work has the support and care of the leaders and everyone's care and help.

4. The sales office is a highly mobile customer and receives different customer groups. As the first impression of the order department, it is very important. According to the leader's opinion, I instilled many details into the team members, such as "customer is God, service is soul, and sincere service with heart". Due to the training and education in place, we have left a good intuitive impression on our customers and made them have greater confidence in the future community management of our company.

Second, the shortcomings and deficiencies:

1. Work experience and related management knowledge need to be further studied and accumulated.

2. The image quality of players needs to be further improved.

3. Team members have loose discipline and no sense of team spirit and responsibility.

4. The team members in the department lack theoretical knowledge and experience, and do not take the initiative to find and solve problems.

There is still a certain distance between the work of the department and the requirements of the company leaders.

Third, how to improve the existing shortcomings:

1. As a manager, I have insufficient theoretical knowledge and experience to train the following players. Over the past six months, I have been constantly supplementing my theoretical knowledge to lay the foundation for better work in the future. In the new year, I will apply what I have learned to my work, improve the comprehensive ability of my team members to a higher level, and at the same time, I will study property-related knowledge harder.

2. In the new year, I will greatly improve the discipline and image of team members and do a good job in recruitment. Finally, the company leaders were satisfied.

3. In the new year, I will be careful in my work and life, always understand and care about the work, life and thoughts of team members, gradually cultivate their working feelings and win the trust of team members. In order to motivate team members. According to the actual situation of the safety team, guide the team members to regard the company as a big family, improve their own quality and change their own concepts.

4. Through explanation, comment and communication, the team members have different degrees of understanding and improvement in their ideological understanding and daily work. And always educate the team members to have a sense of urgency and self-motivation, so that they can understand that security work is not high-tech and there is no profound knowledge. The key to becoming a qualified security guard lies in people's subjective initiative and sense of responsibility, which is based on their loyalty and professionalism to the company, as well as their understanding and application of the true meaning of management and service, thus inspiring everyone to actively reflect their own values in their work and feel the joy of life.

I feel great pressure to be promoted to my present position through the trust and support of the leader. I am deeply sorry that my youth and playfulness have brought a lot of trouble to my leaders! I make up my mind here that in the new year, I will work hard and study relevant knowledge diligently, and I will try my best to cause less trouble to the leaders in the future. In the new year, I will turn pressure into motivation and not lose face to my leaders.

Four. Work plan for next year:

1. Overall goal for the whole year: In the new year, I will study hard related knowledge, improve the work of the department, strengthen the training of team members, strengthen the management, education and training of work discipline, post responsibility and post skills, fully mobilize the enthusiasm and initiative of all security team members, and enhance their sense of obedience, service and responsibility, so that all team members can devote themselves wholeheartedly to their daily work with full work enthusiasm. Cultivate a security team with strict discipline, enthusiastic service, civilized duty, tenacious style and strong guarantee. Make a strong guarantee for the delivery next year.

2. Main tasks of the year: As a manager in the new century, you should not only have ability, technology and management experience, but also have the ability to copy technology and ability. I remember a successful person said: a person's success is not success, only to drive the people around him to succeed together is success! What the company needs should be such talents, that is, talents who can copy talents for the company. I am trying to be such a talent, because I am copying my experience, my love and my technology. Prepare for a better takeover of the community next year.

Next year, after making the above preparations, we must also do a good job in "people, things, cars" and other things. People: When recruiting people, we must ensure that we can recruit good people and build a high-quality team. Materials: The materials needed in the delivery work are ready, which means that the delivery work is orderly and there are no accidents. Vehicles: command and park visiting vehicles to ensure good order at the delivery site.

3, the annual general routine tasks:

(1) Grasp the ideological trends of personnel and lay a good foundation for the next personnel training and promotion. Adopt semi-military management, strengthen ideological education, enhance the safety awareness of all staff, pay close attention to daily management, improve the mental outlook of all team members, conduct professional training, and improve the overall professional quality.

(2) Specific practice: hold a departmental meeting once a week to summarize last week's work and arrange this week's plan. Every morning at 7:30, all the team members gather at the gate for morning exercise training, focusing on the basic movements of the queue and combining the action norms of commanding vehicles to improve the quality of employees. At least 1 hour per week is used to train team members on the basic knowledge of property and laws and regulations. Responsible for the daily housekeeping health management of the designated personnel in the security dormitory, and discharge the duty watch, select an excellent player every month, and give certain material rewards in addition to reporting praise in the department.

(3) Strengthen management, mobilize the enthusiasm and initiative of personnel, and further improve safety work.

(4) Strengthen the study and training of department staff, constantly improve the personal quality of the team and improve the overall work level of the department. Conduct regular safety and fire protection knowledge training, constantly improve business skills, adapt to handling all kinds of public security emergencies, and improve the ability of all public security personnel to prevent and deal with accidents.

(5) Complete the annual inspection of fire fighting equipment.

(6) Improve the emergency plan of the Security Department, and instill the emergency plan into the minds of every team member in the form of training, so that every team member can respond to and deal with emergencies as quickly as possible and minimize the company's losses.

(7) Complete tasks assigned by superior leaders.

Verb (abbreviation for verb) summary:

Looking back on the road we have traveled in the past year, we are both sighing and gratified. We are lamenting that we have done a lot of work in the past year, but there are also some unsatisfactory places. Still have to study hard, sum up experience, experience and learn lessons. Thankfully, I got some training and maturity in organizational and management skills. Although some achievements have been made, I still want to thank Mr. Ding and the company leaders for their correct guidance. I can only work harder and strive for by going up one flight of stairs in the future to thank the company leaders for their trust in me and live up to their ardent expectations.