What is the service standard of residential property in Heilongjiang Province?

Legal analysis: the standard divides the service level of property into five levels from low to high, corresponding to different service contents and standards. According to the grade standard, the service for the owner is divided into five aspects: owner reception, service quality management, complaint acceptance, repair application acceptance and community cultural activities. In terms of owner reception, the first-class and second-class service standards are to provide no less than 8: 00 owner reception service at a time. Level 4 or 5 service standard is to provide full-time receptionist. Provide no less than 24 hours of owner reception service at a time. According to the number of owners and property messengers in the property management area, the housekeeper is equipped to provide housekeeping services. In terms of complaint handling, the first-class service standard is that complaints caused by property services will be resolved within 24 hours; Give a reply at 48: 00 to the complaints caused by the problems left over from the process; Complaints caused by problems outside the management area shall be notified to the owner and relevant parties according to law. Realize the return visit rate of property service complaints not less than 60%. For the five-level service standard, complaints caused by property services should be resolved within 6 o'clock; Give a reply at 48: 00 to the complaints caused by the problems left over from the process; Complaints caused by problems outside the management area shall be notified to the owner and relevant parties according to law. The return visit rate of complaints caused by property services shall not be less than 100%.

Legal basis: Regulations on Property Management

Article 35 A realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Thirty-sixth property services companies to undertake the property, it shall go through the formalities of property acceptance with the owners' committee, the owners' committee shall hand over the materials stipulated in the first paragraph of Article 29 of these regulations to the property services companies.