? This is how the smile is "repaired".

It is natural for Expo workers, service personnel and volunteers to greet visitors with smiles, but it is not easy to keep smiling due to stress and fatigue. In order to "repair" everyone's smiles, the temporary party organizations in the Expo site have made moves one after another, with good logistics support and meticulous care, doing a strong backing.

Fatigue and stress can produce a "smile crisis"

"On the first day, smile; The next day, smile; But on the third day, the smile became stiff. " In the first stage after the opening of the park, the temporary party committee of the private enterprise joint pavilion discovered the "smile crisis": there was a very popular "* * * show" in the pavilion, with thousands of spheres refracting light and shadow in the dark, rotating up and down, and interpreting the four seasons in eight minutes; But if you watch it every 15 minutes, the fantastic lighting effect will become a torture to your eyes-many staff members will have swollen eyes, hoarse voices and tired bodies, and their smiles will naturally hang up.

In addition to physical fatigue, the huge passenger flow of the Expo also made the staff feel "worried", and the volunteers responsible for assisting the police to maintain order in the park felt the deepest feelings. "It is easy for tourists to be anxious for hours in front of popular venues, so it is easy to have conflicts between tourists and tourists, and between tourists and museum staff. At this time, we will inevitably participate in maintaining order, and it is common to be accused or even accidentally injured by tourists. " Jiang bo, deputy secretary of the Party Working Committee of the district-level organs in Putuo District, said that Guo Jiansai of the environmental monitoring detachment in their district was accidentally injured by tourists pushing each other while maintaining the order of visitors to the Ukrainian Pavilion, dislocating his left and right thumb joints and causing soft tissue contusion.

Fatigue and stress "squeezed out" the smiles on employees' faces. How to "keep smiling" and keep smiling for a long time has become an important task of the temporary party organization.

The rear serves the front and delivers a smile.

How to relieve fatigue for employees and give them psychological "dependence"? The Municipal Social Work Party Committee issued an initiative to the "two new" party organizations-"the rear supports the front": the party organizations should give full play to their organizational advantages, create a "rear area" for front-line staff, and the rear serves the front, conveying smiles and forming a situation of "you serve the Expo and we serve you".

In order to ensure employees' healthy attendance, the party organization knows their needs like the palm of its hand and has done everything in "hardware support". The grass-roots party organization of Minhang District Temporary Party Committee serving the Expo Park presented personal accident insurance to the staff serving the Expo Park; The temporary Party Committee of the Private Enterprise Pavilion has prepared eye drops (to prevent eye fatigue), boat-fruited Sterculia (to moisten throat), American ginseng and effervescent tablets (to supplement physical strength) for the venue staff. The Party Committee of Minghua Property Company prepared chocolates for 40 etiquette guides who were guests outside the opening ceremony of the World Expo, and also bought soft-soled wedge shoes for all female employees who stood and served. ...

Backed by the organization, the psychological pressure of employees has been exported. The Party Committee of Minghua Property Company started psychological counseling service, not only party member cadres talked with employees, but also invited psychologists; At the same time, a service hotline was opened to invite party and government cadres at the company headquarters to answer various questions for employees; Professional photographers from Photographers Association were invited to join the Minghua team, who were responsible for shooting the service scenes and touching moments of employees during the World Expo, capturing the bright smiles of employees and pasting them on the wall.

"Two New" Party Building Enhances Enterprise Cohesion

The people in front belong to and rely on something, because the party organization has fulfilled the role of serving the masses, rallying people's hearts and promoting harmony. In this process, many "two new" organizations have a new understanding of the role of "two new" party building: through party building, enterprises can improve cohesion.

The Party Committee of Fosun Group proposed that employees should be proud to participate in China International Import Expo(CIIE). Xue Xingwen and his team, who are the deputy secretary of the Party Committee of Fosun Group and the temporary Party Secretary of the Private Enterprise Joint Pavilion, have made many new attempts to let employees experience this honor. Some employees have a heavy family burden. In order to let them serve the Expo with peace of mind, the Provisional Party Committee purchased housekeeping services for employees in party member and its important posts and key areas. In June, the Party Committee organized a "parent-child activity day" for employees' families, a "single employee activity day" in July and a "retired employee activity day" in August. The Provisional Party Committee also joined hands with the trade union of the Group to set up a "Staff Family Activity Day" every month, and designated persons to receive employees and their families of Fosun System enterprises in designated places and designated areas, guide them to visit private enterprise exhibition halls, and distribute souvenirs to visitors. ...

"As long as we are friends and relatives of Fosun people, we will warmly welcome them. Family members have been taken care of, and relatives and friends have been received-this makes employees feel that it is also a glorious thing for people around them to serve the Expo. " Xue Xingwen said that under the care of the party organization, employees and enterprises can establish some close ties, and enterprises are no longer cold "employers", but have temperature and emotion.