Three-level property service standard content

The three-level service standard of the property is:

1. The property management company signed a standardized service contract with the community owners, and the rights and business relationship between the two parties were clear;

2. Property management personnel have the professional qualification certificate or post certificate of property management stipulated by the state;

3. The property management company has a sound property management plan and a sound management system for quality, finance and archives;

4. The property management company shall conduct a satisfaction survey on the service owners once a year, and the satisfaction rate shall be above 70%.

I. Obligations of the property management company

1. Fully perform the property management contract, maintain and repair the houses, facilities and public parts entrusted by real estate consumers, and undertake the security, fire fighting, greening and expansion, cleaning and cleaning of residential quarters and the necessary convenience services for real estate consumers in their daily lives.

2. Accept the supervision of the property management committee and residents.

3 major management measures submitted to the property management committee for deliberation and decision.

4 accept the guidance and supervision of the housing and land management organs, other administrative organs and local street offices.

5 found in violation of laws, regulations and rules, to report to the relevant administrative organs in a timely manner.

Second, the role of setting property service standards.

1, which is beneficial for owners to discover the core value of property management.

The core value of property management is to maintain and increase the value of property through daily management services.

2, conducive to the realization of quantitative assessment of property services.

Property service itself has the characteristics of intangibility and immediacy, so it is difficult to evaluate it quantitatively.

3. It is conducive to building a property service market environment with consistent quality and price.

The standard is divided into five grades, which meet the needs of different levels of property services and constitute a property service standard system.

legal ground

People's Republic of China (PRC) property right law

Article 4 The competent price department of the State Council shall be responsible for the supervision and management of the national property service charges jointly with the competent construction administrative department of the State Council. The price departments of local people's governments at or above the county level shall be responsible for the supervision and management of property service charges within their respective administrative areas jointly with the real estate administrative departments at the same level.

Article 7 Where government-guided prices are applied to property service charges, the competent price department of the people's government with pricing power shall, jointly with the competent real estate administrative department, formulate the corresponding benchmark price and its floating range according to factors such as the standard of property management service level, and publish it regularly. The specific charging standard is agreed by the owner and the property management enterprise in the property service contract according to the specified benchmark price and floating range. The property service charges that are regulated by the market shall be agreed by the owners and the property management enterprises in the property service contract.

Ninth owners and property management companies can agree on property service fees in the form of contract system or gratuity system. Contract system refers to the way that the owner pays a fixed property service fee to the property management enterprise, and the profit or loss is enjoyed or borne by the property management enterprise. The contract gratuity system refers to the method of charging property services by paying the contract gratuity to the property management enterprise according to the agreed proportion or amount from the property service funds received in advance, and the rest is used for the expenses agreed in the property service contract, and the balance or insufficient part is enjoyed or borne by the owner.