Letter to the property

Hello, 1, snow sweeping must be the responsibility of the property management company. Unless there is a special agreement in the property management contract signed by the property company and the owner, the property company shall clear the snow in time.

2. Timely cleaning is not directly related to whether the property management fee is paid in full. If there is a cleaning agreement in the contract between the two parties, in extreme cases, even if all the owners do not pay the property management fee, the property management company will clean it up. Whether to pay property management fees and whether to provide services are two concepts. Conversely, even if the property management company does not work hard, the owner cannot refuse to pay the management fee because the property management company does not provide services or the services are not up to standard. This is sometimes difficult to understand.

3. Solution:

A. If there is an owners' committee in the community, it should actively contact the owners' committee and the property company for consultation, and ask the property company to provide services according to the service standards.

B. If there is no owners' committee in the community, the owners can jointly put forward improvement suggestions to the property company. If it is not good for the owners to jointly sign, they can also complain to the quality management department of the property company in their own name and ask the community management office to carry out rectification.

C, if the above work is invalid, you can call the senior management of the property company, you can reply to the senior management of the property company, or you can go to the office of the property company to find the leader to reply. Sometimes the leaders of the property management company may not know what happened in the management office.

D. if the above is still invalid, you can only complain. You can complain to the local consumer association or the property management association. In addition, the property management section of the real estate bureau is also a good place to complain, but you should prepare some explanatory materials. They are not very good at dealing with oral complaints.

E, if the above can't be solved, it will be more troublesome. You can keep the evidence of the above operation, that is, some evidence on the spot, go to court to sue, ask the property management company to perform the contract, and ask the property management company to compensate you for all kinds of troubles and losses caused by your inability to solve the problem. Hope to adopt. Thank you.