Responsibilities of the front desk of residential property

The property front desk needs to be enthusiastic, meticulous and patient, with good communication and coordination skills, cheerful personality, correct appearance and enthusiasm for others; The following is my carefully collected job responsibilities of the property front desk. Let me share them with you and enjoy them.

▼▼▼? Related recommendations? ▼▼▼

★★★★★★★ Responsibilities of Cashier in Property Company ★★★★

★★★★★★★ Responsibilities of residential property maintenance workers ★★★★

★★★★★★★★ Responsibilities of the Engineering Department of the Property Management Company ★★

★★★★★★★ Comprehensive property supervisor responsibilities★★★★

★★★★★★★ Property Logistics Job Responsibility Model ★★★★

Responsibilities of property front desk 1

1, handle the owner's report efficiently and timely, coordinate resources and solve problems;

2, regional quality inspection, find quality problems and promote the solution;

3. Manage the evaluation and data related to satisfaction within the jurisdiction, and make analysis and improvement;

4. Take advantage of various opportunities to establish interaction with the owners, increase customer stickiness and create a good service experience;

5. Landing and promotion of services and business products.

Responsibilities of property front desk 2

1. Be responsible for telephone answering, reception and public relations in the community service center, and keep the community service center quiet and orderly; Responsible for accepting all kinds of special services from owners and users, complaining, tracking, feedback and conveying information;

2. Be responsible for the check-in procedures of the owners and users. Responsible for the decoration construction permit, pass, decoration registration, parking space and car license; Responsible for the on-site registration of owner's user information and the collection of various management service fees;

3. Responsible for the management of public keys and unoccupied vacant keys in the community.

Property front desk job responsibilities 3

1, responsible for business reception and welcoming at the front desk;

2. Upgrade and maintenance of access cards;

3. Visitor registration and consultation reception;

4, responsible for the owner's daily complaints and handling;

5, responsible for the owner's daily maintenance registration and coordination;

6. Welcome to all kinds of meetings and large-scale activities of the company.

Responsibilities of property front desk 4

1. Welcome customers, take the initiative to say hello and stand up for service;

2. Be familiar with the information of the owners and tenants, answer the owners' inquiries enthusiastically and accurately, properly handle the owners' applications and complaints, and timely convey the complaints to relevant departments for follow-up;

3. Collect complaint information and report to relevant supervisors;

4. Assist the owner in decoration and home-related work;

5. Do a good job in succession;

6. Follow up and complete other work arranged by the property service center;

Responsibilities of property front desk 5

1. Responsible for the reception and charge management of the front desk owners of the property service center in the park;

2. Assist the project leader to collect property management fees, etc.

3. Require computer office software operation;

Responsibilities of property front desk 6

1, responsible for customer service in the community and summarizing attendance and scheduling data;

2. Do a good job in the owner's check-in procedures, cost accounting, house inspection and key handover;

3. Do a good job in the publicity of the company and post all kinds of publicity materials and notices;

4. Assist the housekeeper to collect property fees and satisfaction surveys.

Responsibilities of property front desk 7

1, do a good job in daily customer service and respond to Party A's work requirements and calls in time;

2. Conference reception services;

3, responsible for the floor health inspection, strictly supervise the cleaning staff to implement regional health standards;

4. Responsible for patrolling the green plants on the floor, keeping in touch with suppliers, reflecting and helping to solve the problems on site in time;

5. Be responsible for the preparation and production of various publicity materials and logos of the property team;

6, warehouse management, responsible for the daily materials and supplies in and out of each project, recipients and control;

7. Actively participate in various training activities and maintain relevant standards in their work;

8. Timely handle all temporary work instructions and upload them for release;

9. Assist Party A to maintain the office order of employees on site.

Responsibilities of property front desk 8

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. _ _ _ _ month, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in _ _ _ _ enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

The reason why the front desk is called "front desk" is that, before doing this job well, we must first have a correct understanding of this position, so as to better exert our potential, do it well and improve it. I don't think the front desk can be understood literally. It is just the facade of the company. As long as the appearance is beautifully decorated, it ignores its internal essence. This is precisely the most important thing. As the most intuitive embodiment of the company's overall image, the receptionist will leave a deep impression on callers and visitors, and their impression is not only on the receptionist, but also on the company as a whole, so the receptionist plays a very important role in the work process.

The front desk is the center of almost all information of the company and the main window of information circulation. Through the front desk internship, new employees can quickly understand the internal organizational structure of the company, and also help to strengthen the understanding of new and old customers of the company. As a receptionist, I think the receptionist should pay more attention to listening, thinking and reading when dealing with this information, because only in this way can she respond quickly when she receives a certain information. For example, when listening more, pay attention to whether there are colleagues talking on the phone in the office. When a phone call comes in to find this colleague, we can quickly convey this information to the other party and make reasonable treatment according to the urgency of the matter. In thinking more, we should pay attention to the information we have observed and heard, and think more about handling the caller's information within a scale. ; In reading more books, we should always pay attention to the flow of people within the company.

The customers at the front desk are complex and diverse, from company bosses and important customers to water workers and cleaners, but there is only one marketing method for these different customers, that is, direct sales. Therefore, in the process of work, the front desk staff must pay attention to their words and deeds, because every detail they do represents the image of the company, so they should take every customer seriously and serve them with the same enthusiasm and thoughtful service, so that customers can leave a beautiful and deep impression on themselves and the company. In this process, I think it is very important to treat each other as equals, because it is very difficult to identify each other's identity at the first time in the process of work, especially in the process of making phone calls or communicating with visitors. Therefore, only by maintaining a warm and positive attitude and thoughtful service can we treat every customer perfectly and let both parties enjoy happiness in communication.

The work at the front desk is complicated, so we should be good at summing up, be diligent in thinking, gradually improve ourselves in the process of continuous learning, and gradually program and integrate these complicated things. It's easy to correct your mishandling in time and try not to make the same mistake again. In fact, these things are easy to say, but it is not easy to really do this in practical work. Therefore, in the process of follow-up work, we should also pay attention to follow up ourselves. When doing a lot of things, we should consider the problem from the other side's point of view and try our best to satisfy our customers!

Property front desk job responsibilities 9

I. Work content

Daily reception and telephone answering: warmly receive visiting owners and actively solve difficulties for owners. Answer the owner's phone, be patient, record the owner's complaints and service matters, coordinate the handling results, and give timely feedback and pay a return visit to the owner. Handling of daily repair report: actively dispatch workers according to different repair report contents, and strive to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report. Check the sign-in of all departments every morning. Check the sanitation of the hospital and corridor, and notify the cleaning staff to clean up the unqualified ones in time. Warehouse management: timely register receiving and warehousing items. Collect the utilities and property fees of the store. Collect customers' opinions and suggestions on the property management process, and constantly improve the service quality and service level of residential property management.

Second, work experience

In the process of completing the front desk work, I learned a lot and grew a lot. I think the most important thing to be a good receptionist is that the service attitude must be good. Seeing the host say hello in the yard, the host will trust us more if he can help him open the door and move things by the way. We must have the initiative, have a pair of eyes that will find problems, patrol the community yard every day, and solve problems in time when they are found. Don't wait for the master to come, we don't know what's going on yet, so we should be a prophet of everything.

Third, the work plan for next year

As a person who has just entered the society and has little work experience, he will inevitably encounter all kinds of obstacles and difficulties in his work. In this brand-new year, I will try my best to correct the shortcomings in my past work, constantly improve, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve the details of front desk reception. Further improve your personality, improve your patience with work, strengthen your sense of responsibility, and cultivate your enthusiasm for work; Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the team of _ _ property right after school. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

Responsibilities of Hotel Front Desk 10

First, change functions and establish a royalty system.

In the past, the front desk paid insufficient attention to the charging work. There is no full-time toll collector, and the building manager charges part-time and only collects it on Saturday and Sunday, which leads the building manager to put the inspection first and the charge second. As a result, the building manager has no pressure, and it is the same whether he receives more or less, even whether he receives it or not, which seriously affects the charging rate. Therefore, from the second quarter of this year, the reform began, and the building managers were abolished, and full-time toll collectors were set up. The salary was directly linked to the charging rate, and an incentive mechanism was established to dismiss the building managers who did not adapt to the reform. Recruiting full-time toll collectors has been proved to be effective through reform.

Second, organize activities to enrich community culture.

The most important thing of property management is to embody humanized management and carry out various rich and interesting community cultural activities, which is a bridge between property companies and owners. A few years ago, the property management company also organized a large number of community cultural activities, which were recognized by all owners. However, considering the actual operation of the property, the property fee can't even guarantee the daily management fee, not to mention that it takes a considerable amount of money to organize these activities. In this case, we should overcome difficulties, broaden our thinking, think of ways to make rational use of park resources and carry out paid activities.

According to the actual situation, we contacted some units to engage in activities in the park. These companies offered to provide a complete scheme, and the owner of the park was also involved. Dealers not only distribute gifts, property companies also charge a certain fee to make up for the lack of property fees. Through the activities, the humanized property management of the _ _ residential area was embodied, and the communication between the property company and the owners was enhanced, which increased the company's income.

Three, check the water meter, recover the economic losses.

This year, the front desk has been cooperating with the engineering department to investigate the households who have not installed water meters in the second phase. According to statistics, about _ _ households have not installed water meters or paid water charges since they moved in. We must hurry to install watches and try our best to recover the cost. Moreover, in the process of installation, we found new problems. Many cassette water meters need to be replaced with new batteries. Faced with this situation, our department sent a special person to be responsible for the screening of buildings and the collection of water charges. In view of this situation, the unified price adjustment of tap water was carried out this year. Time is tight and the task is heavy. We adjust the shifts in time, divide the staff into different areas, stop all the staff at the front desk and work overtime to collect water charges. Through our joint efforts, we did our best to finish this task in less than one month.

Next year will be a brand-new year. With the continuous improvement of our service quality and the gradual improvement of supporting facilities in the community, _ _ property management company will move towards higher and stronger goals, and all the staff at the front desk will, as always, maintain high work enthusiasm and greet the new year with a fuller mental outlook. * * * Strive to write a brand-new and brilliant page for _ _ property management company!

Responsibilities of property front desk 1 1

First, improve service quality and standardize butler service.

Since the company launched one-on-one butler service from the beginning, no matter what problems we encounter in our daily work, we can be responsible for the end without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to the records and statistics, while implementing one-on-one butler service, I also participated in various trainings organized by the company. Mainly aimed at customer service standards, service standard terminology, manners and etiquette, manners and etiquette, manners and behaviors, etc. After the training, the assessment is conducted in the form of on-site simulation and daily inspection. Fan Wenru smiles, greets and standardizes. We reward and punish according to the usual results until the end of the month, which greatly improved my service level and was widely recognized by the owners.

Two, standardize the service process, property management towards specialization

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the community, strict checks and inspections were carried out, and it was found that there were illegal operations and decoration behaviors in the community. From the point of view of management services, we should persuade in good faith, stop in time and give reasonable suggestions, and communicate with relevant departments of the company to formulate corresponding rectification measures, such as building terraces and sun rooms privately. Once found, we immediately issued a rectification notice, so that it can be rectified immediately.

Third, it is very important for our property management personnel to strengthen training and improve professional knowledge.

Lack of practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well. Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. The main contents of our training are:

1, do a good job in etiquette training, standardize the good image of gfd, and give people a pleasant feeling. Property management is first and foremost a service industry. When we receive the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to help the owner solve this problem. The front desk service personnel must stand to serve, and the company leaders should greet the owners when they meet. This enhances the image of customer service, and also enhances the image of the entire property management company to a certain extent, highlighting the service nature of the property management company.

2, do a good job in professional knowledge training, improve professional skills in addition to etiquette training, professional knowledge training is the main. The company also regularly trains its employees in this field. Mainly combined with the _ _ Provincial Property Management Regulations-Regulations, Measures for the Administration of Residential Interior Decoration and other laws and regulations and related legal knowledge, the problems encountered in practice are legally solved, and it is clear that property management is not always guaranteed, nor is the property company responsible for everything after paying the property management fee. The company also takes some classic cases to discuss, analyze and learn how much the property company will bear in the event of a dispute. We need to constantly learn and accumulate experience in our work.

20__ will be a brand-new year. With the continuous improvement of our service quality and the increase of community owners, the property will move towards higher and stronger goals, and all the staff of customer service will, as always, maintain high work enthusiasm and greet the new year with more full spirit. * * * Strive to write a brand-new and brilliant page for our _ _ Property Service Co., Ltd.!

Responsibilities of Hotel Front Desk 12

First, strengthen the construction of standardized property management system.

Taking "no complaints from the owner, no defects in service, no blind spots in management and no hidden dangers in the project" as the working standard, various management service processes, management systems and work instructions have been formulated and improved. Establish supervision and management institutions and implement post responsibility system. Combined with the management practice of the project department, in view of the characteristics of many new employees and young employees, in order to ensure the quality of management services and strive to achieve the professional and comprehensive level of employees' business, the property department formulated a detailed training and assessment plan at the beginning of the year, which made employees' property knowledge professional and comprehensive through cross-training and assessment of engineering, customer service, safety and environmental protection knowledge. At the same time, a set of training courseware is written.

Second, pay attention to publicity and guidance to win the understanding and support of the owners.

Set up a publicity team of the project department to actively publicize the work of the company and the property department to the park owners through publicity columns, emails and other forms; Promote the work of the property department and the company's service concept; Ensure smooth communication channels and adhere to the correct direction of public opinion; Publicity of laws and regulations and management guidance information of government departments; And timely provide owners with safety knowledge, health knowledge, weather forecast, rental information, life tips and so on. It won the owners' understanding and support for property management, and guided the park owners to actively participate in the park construction.

At the beginning of this year, according to the requirements of the street office, the property department set up a leading group for garbage classification, formulated the garbage classification management system and process, improved the garbage classification facilities, arranged special personnel to be responsible, and carried out publicity, training, supervision and implementation in a detailed and systematic manner. The management goal of reducing and harmless domestic waste in the park has been realized. The garbage sorting work finally reached the requirements of the Municipal Urban Management Committee with high quality and was well received by the leaders. Due to the excellent garbage sorting work, the Municipal Urban Management Committee plans to list our park as an "excellent garbage sorting unit".

Third, improve the file management system and keep the data original and complete.

Archives management is an important work in property management, which records the real face of property, owners and management process. Set up a special person to track, collect, sort out and update, establish a complete file management system and database, keep the data constantly updated, and ensure the integrity and reliability of files. It meets the requirements of safe, convenient, fast, detailed, true and complete file management. Supervise and guide the cleaning work in the park, formulate a standardized operation supervision process, implement a system of division of responsibilities and regular assessment, effectively mobilize their enthusiasm, promote internal harmonious competition and improve the environmental quality of the park.

This year, under the leadership of the management team with the project manager as the core, the property management department has basically achieved the company's set goals on the basis of improving service quality, innovating management methods and achieving results in cultural publicity. However, there are still some difficulties before the project team, such as the problem of reclaimed water, incomplete identification and single communication channel, which need the attention and support of the company headquarters to make the project management more perfect and build the enterprise brand.

Articles related to the responsibilities of residential property front desk:

★ Responsibilities of the front desk reception post

★ Job Responsibility Model of Property Customer Service Specialist

★ What are the responsibilities of property customer service management?

★ Responsibilities and work contents of property customer service.

★ About the responsibilities of the property customer service specialist.

★ How to formulate the job responsibilities of the property reception desk?

★ Responsibilities of Property Customer Service

★ Summary of Job Responsibilities of Property Customer Service

★ Job Responsibility Model of Property Customer Service

var _ HMT = _ HMT | |[]； (function(){ var hm = document . createelement(" script ")； hm.src = "/hm.js？ e 26bd 5672 b6d 8 18 dbb 400 FFE 9620 c 502 "； var s = document . getelementsbytagname(" script ")[0]； s.parentNode.insertBefore(hm，s)； })();