Eight Necessary Abilities of Property Project Manager

A strong sense of laws and regulations, perform their duties according to law.

As the first person in charge of project management, the property project manager must fully grasp the laws and regulations promulgated and implemented by the state and some detailed implementation rules of local governments, such as Property Management Regulations, Property Law, Fire Protection Law, Measures for the Administration of Interior Decoration of Residential Buildings, Measures for the Administration of Property Charges, and Implementation Opinions on Implementing National Property Management Conditions. Only by mastering these laws and regulations can property management be carried out in an orderly manner; At the same time, the property project manager must also master the prophase property management service contract signed by the property management company and the developer, the prophase property management service agreement signed with the owner or the property management service contract signed with the industry committee, and clearly grasp the rights and obligations stipulated in the contract, as well as a series of terms such as charging standard, time limit and time, so as to carry out various property practices in the future. There are laws to follow.

Second, good communication and service skills.

Residential property management is facing the supervision and inspection of streets, communities, police stations, housing management offices, planning bureaus, urban management, traffic police, fire protection, environmental protection, greening and other departments. These public relations require the property project manager to have a certain affinity, communicate and coordinate all aspects of the relationship. Even if the relationship is rigid on the one hand, it will have various consequences and bring trouble to the normal operation of the property management office. The timely communication between the property project manager and the owners and employees is more conducive to resolving various contradictions, solving various problems and establishing the prestige of the director of the management office, which is conducive to the smooth development of property management. Customer service is comprehensive. Service is an eternal theme. The property director should establish the concept of "always thinking in front of the owners", carefully observe and understand the actual and potential needs of the owners (customers), extend and expand the service items, ensure the diversity of service contents, and improve the quality of life and satisfaction of the owners (customers).

Third, excellent moral character and good professional quality.

"Meeting the service needs of the owners" should be the highest goal of a management office director. As far as the current situation is concerned, the property project manager should be a hard job, not only with good quality, but also with dedication, suffering first, enjoying last, and worrying about the world first. In order to make the daily management of the property work normally, it is necessary to consider and foresee the people and things within the jurisdiction of the management office to prevent accidental burning, which requires the full commitment of a property project manager, such as the mobile phone must be turned on 24 hours a day; In case of sudden emergency, when subordinates can't handle it, the property project manager must rush to the scene to handle it personally at the first time regardless of the wind and rain. We should have an exemplary leadership attitude. Property management personnel must take the lead, abide by and implement the company's rules and regulations, standards and procedures, be loyal to the enterprise, be brave in taking responsibility, not shirk, not shrink back, and give full play to the role of "the head wolf".

Fourth, good organization and coordination ability and management ability.

A property management office must be composed of a team, including customer service housekeeper, security personnel, maintenance personnel and cleaning personnel. A property management office ranges from a dozen people to hundreds of people. To knead these employees from all corners of the country with different personalities, preferences and cultural levels into a team with the same concept, consistent pace and dedicated service for the majority of owners, the project manager needs to make great efforts to carefully cast. If there is no certain organization and coordination ability, then the result can be imagined. Comprehensive management is not proficient, but comprehensive. There are many external related departments in the property management industry, with different clients, diverse services, wide professional and scientific contents, and many levels of internal management practitioners. The overall professional quality of the industry needs to be improved, which requires higher professional knowledge, management skills and experience of project managers.

Five, the use of property management platform management awareness

At present, the property management is generally in a state of meager profit, capital preservation or loss (especially the regional management of residential property for more than 5 years). At the same time, the standards and rates of property charges are generally not high, and the majority of owners still generally hold the view that "I bought the house, but I didn't choose the property, and whether I pay or not has nothing to do with me", and even have unlimited service requirements. Once some property service defects or quality problems left by real estate developers are found, they are all considered to be inadequate property services, thus refusing to pay property fees. Therefore, as a property project manager, if there is no good business mind, then the profit level of this management office will be greatly reduced, and the losses caused by improper operation are irreparable. The director of the management office must make good use of the management platform given by the policy to make up for the low charging standard and rate of the property management office.

VI. Necessary concepts of cost, expenses, taxes and profits

As a self-financing property management company in the market, in addition to achieving good social benefits, profit is one of the main goals pursued by enterprises. A project management office often has to operate a series of expenses such as labor costs, clothing costs, security equipment, cleaning tools, office expenses, water and electricity, taxes and fees, etc. How to effectively make full use of costs, make good use of costs, and truly "spend less money, do more things, and do good things" is very important. This requires the project manager to have certain financial knowledge, reasonably and effectively use various means to control the cost, expenses, taxes and benefits, so that the property management office can have a certain return and improve the welfare level of employees, so as to retain people and make the management office operate efficiently.

Seven, understand the existing property structure, environment, greening, facilities and equipment pipe network.

Understanding the fundamentals of the property is the basic requirement of being an excellent project manager, which requires the project management office to participate in the early intervention of the property. Whether the intervention work is meticulous will be clearly reflected in the normal management in the future, especially the project manager's understanding of the developer's design concept will have a good grasp of the future facade decoration scale. First, the understanding of the property structure is convenient to directly participate in the formulation of decoration management system and the solution of decoration management difficulties; Second, the understanding of the business environment and the familiarity with the internal environment facilitate the reasonable arrangement of employees and save costs; Third, the understanding of greening is convenient for participating in greening management and decision-making; Fourth, the understanding of equipment and facilities is convenient for making annual maintenance plans, studying how to save maintenance funds and arrange maintenance time scientifically and reasonably, so that limited equipment and facilities can be used effectively to the maximum extent; Fifth, understand the direction of the pipe network, facilitate all kinds of emergency repair work, avoid the inconvenience caused by the failure of the pipe network to the owners, resolve disputes and win a good reputation.

Eight, using various effective means,