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Brief introduction of the notice on printing and distributing the measures for the administration of hospital complaints (for Trial Implementation)

All provinces, autonomous regions and municipalities directly under the Central Government, Health Bureau, Administration of Traditional Chinese Medicine, Health Bureau of Xinjiang Production and Construction Corps:

In order to strengthen the management of hospital complaints, standardize complaint handling procedures, maintain normal medical order and protect the legitimate rights and interests of both doctors and patients, the Ministry of Health and state administration of traditional chinese medicine formulated the Measures for the Management of Hospital Complaints (for Trial Implementation). Is issued to you, please refer to the implementation.

November 26th, 2009