Annual work summary of property clerk

Annual work summary, 202 1 year property clerk (5 general remarks)

Time flies, and before you know it, it will be the end of the year. Are there any gains or losses this year? Is there any experience worth sharing? What kind of summary will you have at this time? In order to spare you the anguish of not writing the year-end summary, the following is a summary of the annual work of a property clerk in 20021year (5 general remarks), which is for your reference only. Welcome to reading.

Annual Work Summary of Property Clerk 1 In the past year, all the staff of our department have been united, worked hard and innovated, further improving and improving the management and service quality of the company, and achieved gratifying results: an excellent property management team has been formed, scientific management mode, advanced management concepts and methods, and strict quality standards and workflow have been created; Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

I. Strategic planning

Strategically change the concept of property management.

Since the establishment of xx Property, the management concept has undergone a profound change from "management-oriented" to "service-oriented", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "serving and educating people and putting the owner first". Even though xx property encountered severe challenges from internal and external environment in the development process, the concept of serving owners and users has been extended and widely praised. However, the management of the company is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving to build a brand and improve the company's operational efficiency and competitiveness.

Second, brand building.

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the company's first choice.

1, and take effective measures according to ISO system.

At the beginning of its establishment, the company formulated a good quality plan, defined the company's quality objectives, requirements and goals, and met the needs of owners and users with the most appropriate service quality. Over the past year, the company has been aiming at passing the audit of ISO9000 and ISO 14000, and at the same time, it has further demonstrated the image of the company's quality service to owners and users.

2. Form a quality system centered on customer satisfaction.

Since the company settled in, it has always taken "customer satisfaction, owner first" as the work center, which further confirmed the company's business service concept of taking the owner as the center. In the future, the company will continue to implement and improve service quality and improve service performance.

3. Establish the goal of zero defects in Tian Jian hotels.

After the establishment of the company, after repeated discussions and discussions, it is believed that if we want to be unique, we must do our work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

Third, internal management.

1, human resources

Human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, which made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, and the service quality has been greatly improved.

At present, the company has built a relatively complete human resources reserve and a team of professionals with outstanding professional and comprehensive abilities; Enterprise planners who can make suggestions provide a broad space for the company's development.

2. Rules and regulations

At the beginning, because the company was just established, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "based on law and abiding by contracts", our company quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of the company's employees.

Step 3 maintain

At the beginning of students' occupancy last year, four student apartments were built at an extraordinary speed due to the hasty construction period, but the houses built at a high speed made it difficult to maintain after taking over. Since last year, our technical maintenance department has received maintenance requests from more than 4,200 teachers and students. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, maintaining around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. At present, our office has promised to realize the service promise of "minor repairs will not last overnight, and major repairs will not last three times", but because various facilities are still under warranty, our company is still unable to complete many maintenance projects. However, our company still tries our best to repair it, especially the wiring disorder between bedrooms in the apartment. When the repair shop broke down, it took our company's maintenance personnel six days and six nights to make all the adjustments, and solved the complaints of teachers and students with practical actions. Recently, our company has replaced more than XX lamps and cannons, more than 300 faucets and dozens of flushing valves in four apartments in one breath, making the maintenance rate of supporting facilities in apartments reach over 98%.

4. Safety.

(1) In XX, with the concerted efforts of all security personnel, Qi Xin, the safety precautions for teachers and students were successfully completed. However, with the gradual deepening of the work, our company's safety deficiencies and defects are gradually exposed: poor supporting facilities, low quality of personnel and insufficient professional knowledge. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised my security image to a new height.

(2), safety work always carry out the school leadership's policy of loose outside and tight inside. Because of the special time and environment of the school. Our company strictly implements the visitor registration system and the voucher access system. Since last year, our company has registered more than 50,000 visitors, ensuring the safety of student apartments.

(3) In terms of self-management, the security guards of our company insist on meeting once a day and once a week for communication and review. At the same time, carry out professional knowledge training. Since last year, * * * has conducted six professional knowledge trainings, two fire-fighting knowledge studies and more than one month of military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system were implemented. Reward excellent players and punish poor players.

(4) Regarding the management of foreign personnel, the security department of our hospital strictly controls the floating personnel, implements the system of visitor registration and seizure of valid certificates, and patrols irregularly to ensure the safety of students' lives and property in the apartment. At the same time, due to more pre-construction, we also dealt with illegal structures, standardized the control of visiting vehicles, and created a safe, quiet and elegant student apartment environment.

Step 5 clean

(1), the cleaning department of our company can basically complete the tasks assigned by the company, seriously abide by the rules and regulations of the company and the management office, strictly implement the cleaning procedures, and clean the hall, bathroom and corridor of the apartment. Around the clock. Clean dustbins, handrails, doors, etc. All-weather, and clean up the garbage in time to create a clean living environment.

(2) Our cleaning department implements strict assessment methods, adopts teacher-student supervision system and grading system, and implements it four times a month to ensure work intensity. At the same time, mutual supervision is implemented, that is, security personnel supervise the work of cleaning personnel, and cleaning personnel also supervise the working status of security personnel. In this way, the two sides can restrict and encourage each other. It has also achieved remarkable results.

6. Other aspects

Since last year, we have found two mobile phones, nine wallets, 1000 cash, more than 200 campus cards, and many clothes and shoes. It has been well received by teachers and students. At the same time, our company also implements convenience service, provides pump, lets students pump and unlock the door for free, sends sick students to the hospital for 8 times, and climbs the window to open the door for students 10 times.

Fourth, information communication.

In the past year, our company's information communication has experienced a great leap from blank to perfect. At present, our company has the following channels to communicate effectively with teachers and students:

1. Set up a suggestion box in each building to let teachers and students have opinions on our work or attitude.

2. Issue consultation forms. We issue consultation forms to relevant institutions of the school so that they can supervise and guide our work.

3. Hold a student symposium. Since last year, our company has held six student symposiums, from which we got valuable opinions and suggestions. In the future, our company will continue to hold such meetings.

4. Publish the complaint telephone number. If teachers and students are dissatisfied with our employees, they can directly call our management office to complain, and we strive to give teachers and students a satisfactory answer.

5, establish a return visit system, resolutely implement the return visit time is not more than 24 hours.

6. Establish an interview complaint system. If the teachers and students are not satisfied, they can complain directly to our management department, and our management department will reply to the teachers and students as soon as possible, and the response time will not exceed 12 hours.

Verb (abbreviation of verb) usage performance

All along, our company has been adhering to the principle of "customer is God" and "owner is supreme", based on "all for you, all for you" and implementing smiling service. Striving for your business is our business, your little things are our big things, and your satisfaction is our eternal pursuit. Dedicate yourself to your duties and serve teachers and students.

Ending of intransitive verbs

We know that although we have made remarkable achievements this year, we are also deeply aware of our shortcomings. The company's lack of professionalism, single mode of operation and high cost will be our fatal weakness and defect. But we also know that this is also the starting point of our struggle. In the new school, we will learn lessons, sum up experience, learn from others' strengths, improve the professional level, improve the quality of property management, meet the requirements of owners and users, and realize the rapid development of Tian Jian property.

Annual work summary, property clerk, working for 2 1 year. We are in the office building of the company with the employees of Zhu Xiao Property, discussing the methods of learning property management. As property managers, we not only attach importance to the change of concept, but also have clear arrangements in organizational links, and arrange the security and cleaning work step by step, focusing on the following aspects:

First, the responsibility management of the main security personnel in the office building of the company

Security is the security of the whole office building, and its task is to ensure the safety of materials, equipment and personal life and property of the whole building. Will strictly implement the 24-hour rotation duty system to people. No matter in the concierge, or from inside to outside the building, from the rooftop to the underground, we must ensure that there are security guards on duty. Ensure that the building's intact rate is above 98%: put an end to provocative and troublesome behaviors such as playing xx outside the company, as well as irregular behaviors such as posting, building, pulling wires and placing sundries; At the same time, security personnel are also responsible for ensuring that the floodlights and public lighting systems in the building are trouble-free during orderly working hours.

Second, the equipment management personnel image code of conduct

Establish equipment identification system and improve mechanical and electrical equipment files. All equipment is free of oil pollution, rust and fault, and all equipment has a responsible person. The plumber made detailed records in his daily work. Timely report the waterway and circuit faults that appear at any time, and take corresponding treatment measures.

Third, highlight key points and beautify environmental management.

The requirements for cleaning work are more detailed. The cleaners in clothes are purely manual workers. They are really hard, their work is not supervised and quantified, and their dedication depends on their own consciousness. Their duties include ensuring the cleanliness of corridors, stairs, handrails, boiling water rooms and public toilets every day; Unified classification in management, clear its working hours and tasks. Ensure that the leadership office and conference room on each floor are cleaned before working hours every day; Scrubbing the window glass layer by layer from the first floor to the eighth floor, cleaning elevators, trailer lanes, wiping railings and taking out garbage, so that every employee can feel the fresh and clean working and living environment.

Four, the company building peripheral greening responsibility to people.

Pay attention to keep the three-dimensional green belt and potted plants fresh and water supply in the building, so that the greening of the building itself and the greening of the square can be integrated to form a garden-like office environment of the company; Secondly, on the basis of comprehensive environmental image, strengthen the publicity of environmental awareness and self-discipline awareness of office building employees. Third, urge the floor cleaners to strictly control their floors, save water and electricity, and use air conditioning and lighting in public areas. In particular, it is necessary to clean the building without blind spots and dead corners, ensure that public toilets are clean and spacious, implement garbage sorting, and strengthen environmental protection measures for sewage systems.

With these management experience methods and safeguard measures, through study and practice, our property management work has gradually stabilized and matured a lot, but this is only the beginning of a good running track, and suddenly I remembered the advertising word: "Nothing, only better!" "Yes, isn't that our requirement for property management? Not only that, I would like to add: there is no end, only a starting point! Because of tomorrow's road, we will continue to go hand in hand!

Summary of annual work 3. A property clerk, unconsciously, passed away quietly for a year. I have learned a lot and gained a lot since I joined the company in May. When I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and the functions of various departments in the company in a short time, which made me make progress in my work and benefited a lot. In the past year, although there is no vigorous achievement, it has been tested and honed for a period of time. Now I want to make a simple summary of my work since I entered the company:

First, the daily work of the front desk

Mainly includes:

1, responsible for answering the front desk service hotline and telephone transfer, doing a good job, carefully recording important matters and conveying them to relevant personnel without omission or delay;

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Be responsible for the sanitation and cleaning of the reception room and leadership office of the company, placing tables and chairs and keeping them clean and tidy;

4. Open the door for colleagues in the morning. Ensure the timely supply of drinking water for employees; The collection and storage of newspapers and magazines and the collection and distribution of letters;

Second, the administrative work

The administrative work is tedious, from copying, scanning, faxing, ordering food, sending express mail, printing business cards, subscribing newspapers and magazines, keeping documents, contacting cleaning company to clean carpets, making a list of office supplies to be purchased, checking and forwarding emails, coordinating the environmental maintenance of office facilities, assisting the sales department in printing, sorting and binding bids, temporarily keeping and counting inventory items, and recording and sorting meeting minutes. The completion of every job, from the settlement of expenses, booking rooms and booking air tickets, is a test of responsibility and working ability. How to simplify the complex, ensure foolproof and get the highest efficiency at the lowest cost is not only the requirement of modern enterprises for business personnel, but also applicable to administrative personnel.

Third, personnel management.

1, implement relevant personnel management system.

When I first arrived at the company, I was responsible for the company's attendance statistics. In the process of implementation, I adapt to the company's policy arrangement as soon as possible and make attendance statistics as truly as possible. At the beginning of each month, I make attendance statistics according to the statistical data and submit it to the finance department in time to make the payroll.

2. Personnel related information. In order to facilitate personnel work and standardize the situation of management personnel, the department has formulated relevant personnel forms according to the needs of work and under the guidance of superiors, and the format is unified with xx, including application registration form, employee resume form, vehicle approval form, leave application form, non-punching registration form, etc. , but also strengthen the communication and contact between departments.

3. Filing personnel files and updating the communication materials of brother companies and related units in time are very important for improving the business efficiency of the company, so it is necessary to update the address book in time and upload it to the group mailbox for the reference of company leaders and clerks. In addition, in the management of employee files, we should use cardboard and electronic versions for backup, strictly review all employee files, fill in all incomplete information and update the latest information in time. The employee file is a resource base to grasp the basic information of employees in time, and it is also an important link to establish the talent pool of employees. It includes three parts: employee handwritten files, including employee files of on-the-job employees, employee files of resigned employees and employee files of applied employees. The establishment and effective management of archives will help the company to keep abreast of the on-the-job employees and personnel flow and establish the company's talent pool.

4. Do a good job in employee birthday statistics, remind leaders to prepare birthday gifts for everyone in time, and create a harmonious and warm environment for everyone, which is also a part of our company's corporate culture infrastructure.

5. Organize team activities every month. We have organized dinners, loved singing and celebrated employees' birthdays, all of which have achieved good results, strengthened communication among colleagues and enlivened the company atmosphere.

6. Assist department leaders in drafting administrative documents, holiday notices and warm notices. The new year means new opportunities and challenges for us.

Finally, I would like to thank the leader for offering me this job and giving me the opportunity to improve and make progress together. Thank you for your warm help and careful care of my work during this year. Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. As long as we know more about each other and communicate with each other, and make unremitting efforts, I believe that the tomorrow of xxx company will be better!

Annual work summary, as a property clerk, 4 Looking back on the coming 20xx years, my work is also experiencing extraordinary. In X month, I returned to xx with pure emotions. I started a new environment, and my work materials were wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. The main work of the management office when urging the payment of management fees and rectifying the problems of public facilities and equipment in the community in 20xx. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.

Second, the work of the office.

Office work is also one of my work areas. I have a lot of work. To deal with complicated and trivial work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.

Third, do a good job in the financial work of the management office

Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the leaders of the management office in financial management. In the recurrent expenditure, strictly control procurement, consumption and supervision, prevent extravagance and waste, and put forward some reasonable suggestions.

Four, responsible for the green maintenance of the park.

At present, the shortage of greening personnel is in winter, and the greening situation in the park is even more severe. Mainly do the following two aspects: first, do a good job in the greening of the park and the daily maintenance of facilities; The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.

Summary of annual work 5. A property clerk has been transferred to xxx Property Management Office this year. I try my best to adapt to the new working environment and post, study with an open mind, work hard, do my duty and successfully complete various tasks. The following is a summary of my work:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for one year, I have carefully checked the financial account books of the previous year, summed up my work, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets.

First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management.

The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements.

The third is to collect service fees in time. Combined with the reality of xxx, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish it, and collect it regularly according to the service fee agreed by Hongya Company, the owner and us, and the service fee has been paid in full throughout the year.

The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. I have been mainly engaged in office work for a year, and soon got used to xxx's copywriting management, mainly in the following two aspects:

First, data input and file arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements.

The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I mainly did the following two aspects:

First, do a good job in the daily maintenance of community greening.

The second is to carefully check and accept the handover.

Three. Main experience and gains

I have worked in xxx for one year, completed some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can resumes do their job well.

Fourth, there are shortcomings.

Due to lack of work practice and relevant work experience, there are the following shortcomings in 2008:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and community greening management needs to be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work in 2008, in order to do a good job in the new year, we should highlight the following aspects:

(1) actively coordinate with xxx company and the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.

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