How to improve service perception in property management activities?

How to improve service perception in property management activities?

Property management services should be "five understandings";

1, know people-know who the customer is. There are thousands of people living in a management area, which is a complex group, including men, women, children, officials, people, rich and poor, high quality and low quality. So be familiar with the service to the object as much as possible, which is very conducive to targeted services.

2, intimate-understand the psychological needs of the service subject Generally speaking, car owners have the following ten needs:

(1) Owners need to be respected-"Owners are our parents";

(2) The owner needs honesty-"Honesty is the golden key to open the door to the owner's soul"

(3) the master needs to care-"the master's warmth and coldness is my prophet";

(4) The owner needs to communicate in time-face the facts and be honest with each other;

(5) Owners need community safety-safety is the harbor of dreams;

(6) The owner needs a beautiful environment-a good environment is a good mood;

(7) The owner needs convenient and quick service-trivial matters bring trouble;

(8) Owners need to see employees' smiles-employees are full of energy and smiles;

(9) The owner needs the feeling of home-more than a family member;

(10) Car owners need premium enjoyment-"value for money"

3, know how to love-love the master with the great power of love. Love is profound, like sunshine and rain, nourishing everything, and like running water in the mountains, refreshing. Only when you have deep love for the owner can you have no regrets in the pursuit of service, and you must have a loving heart to accommodate everything of the owner.