Examination questions of recruiting property front desk service

As for the basic polite expressions? Gfd？ It's all very simple, just think about it yourself.

Provide a scene, do property will encounter:

Customer service scenario exercise test questions set (30 questions)

1, your cleaners often use the elevator to transport garbage during my working hours, which affects my trip. The elevator stinks. What happened?

The decoration of the house next door is still under construction at noon. Why don't you care? The neighbor's dog scared my baby to death. What happened?

The property management elevator has closed me for n times. You must give me an explanation ... you must compensate me for my mental loss ... call your leader.

5. The customers upstairs splashed water below to wet the quilt drying on the balcony. I asked for compensation, but the client upstairs refused. Now I ask your property management to coordinate this matter.

6. Throw cigarette butts upstairs and burn a hole in the newly bought clothes hanging on the balcony. The clothes are worth 3000 yuan and need full compensation. But I don't know what kind of behavior it is. I hope the property can find out the responsible person and get back the loss for me.

7. There are some water marks in the elevator front room in the building. My child fell down and is now in the hospital. Your property must bear the medical expenses. Now give me the money.

8. My life balcony leaked water for a month. After two people from the property management office visited the site, there was no following. Give me a statement that I will not pay the property management fee from this month.

9. The car scratched on the main road of the community, and the security guard said that you would not lose money, but you charged me for parking, either losing money or returning the monthly parking fee to me.

10, the parking space rented by the car in the garage was scratched. How does your car controller patrol? Nobody found out who did it. Give me a statement: 1) My car repair fee will be paid in full. 2) My car will continue to park in the garage in the future. You must promise me that it won't happen again.

1 1. Open the doors and windows upstairs and sprinkle the ashes in my room. Please ask the host upstairs to clean my house and apologize. You can arrange this.

12, the property management fee is paid every month. Why do you have to pay the public utility fee? There are still so many people who haven't paid the money, and you haven't explained it. From now on, I don't even pay the property management fee.

13. The neighbor's house was stolen last week. How do you patrol the property management? How can you ensure the safety of my home? Give me an explanation.

14. Visitors outside can enter the park at will. The new shoes I bought in the aisle are missing. They must have been taken away by outsiders. Excuse me, how did you do it? Who will pay for my shoes?

15, I'm from the second floor, and I want to install an anti-theft net. The engineering department came to the door and said I didn't agree, but the doorpost didn't verify the people who came in and out during this time. Then if there is a safety accident in our home, the property will take full responsibility. If you don't promise, we'll just pretend.

16, I'm on the second floor. The water below is green and smelly, and there are many mosquitoes. You must change the water tomorrow and eliminate mosquitoes in the park, otherwise I won't pay the property management fee.

17. I lost my bike in the park. I searched carefully for two days, but I couldn't find it. Questions about property management: 1) There are security guards at the doorposts. How can I lose my bike? 2) Who shall I ask to bear this economic loss?

18, I am the top floor, and I want to use the top floor as my own private garden. After I went to the property management office for the record, you agreed. Now the owner downstairs opposes this matter, so you stop me from decorating the top floor. What's the matter with you? You are inconsistent. I bought some materials. What should I do now?

19, I'm on the ground floor. Things are often thrown from upstairs to downstairs, and things reflected to the property management have not improved many times. From now on, I won't pay the property management fee, and I want you to pay for the broken things thrown upstairs.

20. There were frequent power outages this summer. You always said it was arranged by the power supply bureau. Why not coordinate whether the power outage time can be shortened or changed to daytime? I don't even know what real estate is for. The food in the refrigerator is bad. You should try to help me deal with it.

2 1, long-term noise construction downstairs, I have told you many times, every time the other party's decoration is almost over, let us understand, and as a result, there was a contradiction when I went down to stop it today. 1, would you please come out and explain this to me? You should apologize to me for this.

22. The street lamp in front of my house is broken. I fell down when I didn't see the sewage on the ground clearly at night. Can you give me this medical fee for a long time?

23. During the lunch break, the TV meeting next door will be very loud, which will seriously affect the rest of the family. I have told the security guard many times that it is useless to come up and coordinate. Your property management should also find ways to stop some things.

24. The indoor drainage pipe is blocked, and the engineering department said that the owner's indoor drainage pipe is not within the scope of service. What is this statement? You installed all the pipes at home, so I won't ask you which one to look for.

25. Recently, many salesmen knocked at the door. How do you manage the property management? Are you with them? You deliberately let them in to sell things, so that you can get a commission. The property management wants to make it clear to me today.

26. At present, there are many tenants in the community. They often press the elevator panel at will, take overhaul fund to repair it after it is damaged, and litter. The whole park is in chaos. You said it was out of your hands. Now shout out your leader, our owner paid the property management fee, in short, there must be a statement.

27. What is the relationship between property management and owners' committee? The neighborhood is full of shit. Tell the committee that they are looking for you. How should it be managed?

28. I didn't even move in. Why should I pay the utility fee? Who should enjoy this and who should bear what?

29. In the morning, an old man danced in the atrium of the community with a loud voice. If you don't care, I'll splash water downstairs, and then you won't come to me for wrangling.

30. The property management fee is too high. Why don't you post your fee basis? Have you told the details of the use of these expenses, employee salaries and maintenance expenses?