What is the complaint rate of the property that can be exempted?

Property can be exempted if the property complaint rate reaches 60%.

A prominent contradiction in property management is that it is difficult for owners to express their opinions centrally and effectively. The opinions of individual owners cannot restrict property enterprises, and there is no representative evaluation of the service quality of property enterprises. Owners often choose to refuse to pay property fees. In view of such problems, the Opinions require that community neighborhood committees should carry out property service satisfaction evaluation every year, and the number of households to be evaluated should not be less than 50% of the total number of households in the community. If the satisfaction degree of evaluation is less than 60%, the community neighborhood committee may propose to convene a general meeting of owners to decide whether to dismiss the realty service enterprise. At the same time, combined with the upcoming credit evaluation of property enterprises, the evaluation results will be included in the credit evaluation, and the market mechanism will be used to realize the survival of the fittest in property enterprises.