How to write the content of college students' internship report well

How to write an internship report for college students? Let's take a look at Bian Xiao's sharing today.

The internship report of college students can be described from three aspects. First of all, it can describe the specific work content of internship. Second, we should describe the problems encountered in the internship process. Third, describe what knowledge you have learned during your internship.

Experience of college students' internship report 1

Hotel service is a mixture of tangible products and intangible services, and the standard of hotel service quality evaluation is the "satisfaction" of guests. The hotel in the buyer's market should take the customer's demand as the starting point of marketing work, and the front hall is the nerve center of the hotel, which contacts with the guests on behalf of the hotel, meets the various needs of the guests for hotel services, accepts the complaints of the guests and solves the difficult problems of the guests. Based on these, the position and role of the front desk is particularly important. Although the front office is not the main business department of the hotel, it has a vital impact on the hotel's market image, service quality, management level and operating efficiency. The lobby is the crowning touch of hotel management.

I. Introduction

(1) Practice unit and practice time

Internship: Guangzhou Phoenix Hotel

Internship time: 20__, 14 July ——20 _ _, 65438+3 1 year 10 month.

(2) Overview of internship units

1, Country Garden Corporate Culture

Country Garden was born in 1992. Country Garden has been working hard in the real estate field since the foundation stone was laid, with the enterprise development and business philosophy of "building with heart, caring for residents and returning to society". More than ten five-star super-large comprehensive communities with beautiful environment, complete facilities, star service and strict security have been built for many successful people. At present, Country Garden has truly achieved regional expansion and large-scale brand chain operation, and has not only successfully created a "Country Garden Home Mode" and a "five-star home" lifestyle, but also established a "star hotel chain system", "national leading education chain system" and "leisure and entertainment supporting system" with large theme parks and golf clubs as the content.

"One Country Garden a year" not only reflects the strong manufacturing ability of Country Garden, but also is an innovative breakthrough in its marketing, planning and brand building. While striving to provide quality products and services to the society, Country Garden will always treat the society with a grateful heart and repay the society as much as possible. In Country Garden's view, it is the real success of Country Garden to do its best to repay the society.

In the fierce real estate competition, Country Garden people always regard "Country Garden, give you a five-star home" as the core concept of corporate culture. According to the needs of social and human settlements development, they constantly enrich the Country Garden home model with the connotation of "large community+beautiful environment+quality products+quality management services+super supporting system+reasonable pricing", and continue to lead the new trend of living, so that more and more people can enjoy a five-star life and those who pursue a happy life can achieve five-star.

Humanized star service is also the most unique gene of Country Garden brand and the greatest charm of Country Garden brand. For consumers, a five-star home should include not only five-star hardware facilities, but also five-star services. Five-star service means that no matter when and where, no matter what kind of guests, as long as they are reasonable, they should be satisfied as much as possible. Five-star service, including the little things in life, is the ultimate and perfect. Service can't just stop at the salute of security guards and the smiles of service personnel, but more importantly, it is reflected in the urgency of the guests, the thinking of the guests, the serious treatment of the reasonable demands of the guests, and the transformation of each guest's demands or complaints into a satisfactory smile and appreciation. In recent years, every link of Country Garden's marketing system is implementing the "AA" standard, namely "Anytimetoanyone", which is the company's requirement to provide high-level five-star service to anyone at any time and any place. AA standard carefully and strictly stipulates the standard of providing services for guests in every link of pre-sale, sale and after-sale. The company also uses "mysterious customers" and "inspection teams" to check the implementation of AA standards, and has formulated a strict reward and punishment system.

In Country Garden, five-star service is not a simple slogan, but the determination, confidence, patience and sincerity of Country Garden, which is the energy to preserve and increase the value of the property and the feeling of making the owners happy all their lives!

2. Overview of Phoenix Hotel

Guangzhou Phoenix Hotel, the first landscape-themed hotel built with platinum five-star standard in South China, extends from South China to vast areas. Guangzhou Phoenix Hotel is backed by the lush Phoenix Fifth Ring Mountain and faces the graceful Cuihu Lake. Covering an area of 200,000 square meters and a building area of 78,000 square meters, it is the largest landscape hotel with the lowest floor in Guangzhou. The rich and elegant European architectural style makes guests feel the unique mystery and elegance of western classical culture. In addition, the hotel has specially introduced the unique concept of foreign theme hotels to create extraordinary taste. Perfect advanced service facilities and warm and personalized five-star service make all guests feel honored.

The dome mural of the Sistine Chapel in Vatican reproduces the grandeur of Michelangelo's Genesis in the lobby ceiling and lobby corridor of Guangzhou Phoenix Hotel, with the height exceeding 100 meters. The perfect combination of color and gold highlights the classical beauty of the Bible. The free and broad Aegean civilization is integrated with the traditional Orient Mountain water freehand brushwork feelings, creating a natural and harmonious charm. Strolling in the hotel lobby, you can appreciate the essence of western art. Guangzhou Phoenix Hotel is the most beautiful hotel in the world built by Country Garden Group with huge investment. The hotel takes "conference, vacation and business" as its advantage, so that every successful person can enjoy life more comfortably while engaging in business activities with confidence.

(3) Practice content

1. The function of the reception desk is introduced.

(1) Selling guest rooms, receiving in-house guests, checking in for guests and allocating rooms;

(2) master the guest dynamics and information, and control the room state;

(3) Making daily report and other forms of room service;

(4) Coordinate customer service.

2, the lobby reception workflow

(1) Selling guest rooms, receiving in-house guests, checking in for guests and allocating rooms;

(2) Prepare the keys for the team and VIP guests who arrive the next day in advance, and check whether the keys are correct.

(3) For the rooms that need to send flowers or fruits that day, put the gift list in advance, and notify the housekeeping department to smoke-free the guest rooms that need smoke-free rooms.

(4) Provide some information services for the guests in the hotel.

(5) Answer calls from some guests and provide guest reservation service after 8 pm.

(6) Make daily report and other forms of room service.

3, the administrative floor reception workflow

(1)VIP guests, business guests, Honda Company, Jabil Company, and guests staying at ordinary preferential rates should check in.

(2) Prepare the list of flowers, fruits and gifts under the room key for Honda guests in advance.

(3) Provide information service for the guests staying in the executive floor and introduce the entertainment facilities inside the hotel.

(4) Make the daily report of guest rooms on the executive floor and the report of wine consumption.

(5) Material management of reception desk

4, group reception workflow

(1) Check whether the room key of the delegation is correct.

(2) Quickly check in for group guests.

(3) Arrange breakfast time and wake-up service for group guests the next day.

Second, the main harvest and experience of internship

(A) the internship harvest

I have benefited a lot from my internship in Phoenix Hotel in the past four months. Hotels are the epitome of a society. This internship is undoubtedly an important opportunity for me to enter the society in the near future.

1, improve communication skills

As a receptionist, as a front-line employee of the hotel, the contact with guests is face-to-face and the most direct. Often a word from the receptionist can affect the overall impression of the hotel and even the mood of the guests all day. As a receptionist, it is a compulsory course to learn how to make guests feel comfortable and happy in the language they speak. Of course, communication is not limited to guests, but also exists among colleagues, even to superiors. People inevitably have no mood swings, but such mood swings often affect other people's moods. How to adjust my mentality, face guests, colleagues and even bosses with the best mentality, and how to bring the best smile to others is a problem that I have to seriously think about every day. In this internship, I not only improved my communication skills, but also learned how to adjust my mentality.

2. Improve emergency response capability.

Working at the reception desk, you should be prepared for battle every day. Because as a receptionist, I have to receive different guests and face different events every day. It is inevitable that there will be some impolite guests among the guests who check in, and even swear at the receptionist. In the face of such a clean situation, it is another test for me how to appease the mood of the guests and protect the interests of the hotel and its own safety.

3, improve the ability of independent processing.

Through this internship, I deeply understand that we must learn to do what we are capable of doing. Only by cultivating one's independent ability can one make progress in one's work. At work, when you encounter problems, you should boldly ask your colleagues if you don't understand them, instead of pretending to understand them. Work independently, accumulate experience, and finally get what suits you best.

4. Improve service awareness

As a receptionist, I always represent the hotel. No matter at work or on the road, as long as you wear the hotel uniform, you should always provide the best service for your guests. We are the messengers of the smiling city, all for the guests, all for the guests, all for the guests.

practical experience

1, its own shortcomings and deficiencies

Through this internship, I once again saw my own shortcomings and deficiencies. In terms of language ability, I still can't communicate with guests very fluently. The tourists who stay in Phoenix Hotel every day are mainly domestic guests and Japanese guests. However, during the Canton Fair, the main tourist source of the hotel is foreign guests. Because my oral English is not very good, it has caused obstacles in communicating with guests. And due to their lack of hotel work experience, leading to mistakes that should not appear in the work, bringing a lot of inconvenience to colleagues. On the other hand, at work, some of my shortcomings are more obvious. For example, the work is not meticulous enough, and it is not enlightened enough to accept criticism from colleagues. But through this nearly four months of exercise, I have been constantly correcting.

2. Employment prospects

According to incomplete statistics, there are more than 9,000 hotels in China, and the shortage of hotel talents exceeds 6,543.8+10,000. And now most of the hotel's grassroots employees are secondary school or college graduates. I think the hotel industry still lacks highly educated professionals. However, even if you have a high degree, you still can't be a manager. As a manager, you must have many years of work experience. Among them, front-line work experience is very important. Therefore, as a college student who is about to graduate, don't sell yourself short, but be prepared to accept the challenge.

(C) internship ideas and suggestions

1

This internship gave us a good opportunity to understand this society. It is an important step before we really step into society. The law of the jungle is an unchangeable survival rule. If you want to succeed, you must work harder than others. This internship faces many problems that have never been encountered before. For example, interpersonal problems, guest relations problems, poor mental state and so on. But through the study and improvement in the past four months, I have made great progress both psychologically and ideologically. What impressed me most about Phoenix Hotel was its staff management system. Because the last hotel business internship was in the Garden Hotel, although the internship time was only one month, it had a great impact. Garden Hotel is a five-star hotel managed by hotel management group company, which has a long history of operation and has formed a set of perfect and strict staff management system. Compared with Garden Hotel, Phoenix Hotel is a very young hotel. Phoenix Hotel has only been in business for three years, and its management system and operation system are still not perfect. In addition, Phoenix Hotel is a "family business", not managed by a hotel management company, and most senior managers lack hotel management experience. Therefore, Phoenix Hotel can't compare with the old five-star hotel in terms of the professional quality of its employees. Too loose employee management system leads to employees' loose working mentality, which will undoubtedly reduce the service quality of employees. If a five-star hotel only has a five-star appearance and lacks a five-star interior, it is not enough to be called a five-star hotel.

2. Suggestions

For this internship, due to various reasons, there are some problems in communication with the internship unit, from the beginning to the internship unit in the form of interns, and finally to the internship unit in the form of contract employees. On the grounds that "you promised to work here in the future before you came in", the personnel department of Phoenix Hotel asked us to sign a one-year contract and leave in less than one year, and we should collect liquidated damages. This way of doing things in the personnel department of Phoenix Hotel really makes me feel unreasonable. I hope that the department leaders can help us communicate with the internship units in the future to avoid this situation from happening again.

3. Existing problems and solutions

(1) management method

During the Canton Fair, hotels in Guangzhou are very popular, and even there will be situations where there is money and no room to live. Therefore, the Phoenix Hotel also experienced a room explosion. For the hotel, if the customer who booked in advance suddenly cancels the reservation before arrival, or arrives a few days later than the reservation time, or even does not appear at all, any of the above situations will reduce the hotel's income. In fact, this kind of thing happens every day in hotels. Therefore, during the Canton Fair, the hotel will take the guest's first night room rate as a deposit in advance, that is, a guaranteed reservation, thus reducing the risk and effectively preventing the hotel's income from decreasing. During the Canton Fair, most hotels will overbook because the room profit is very high. The so-called overbooking means increasing the number of reservations appropriately when the reservation is full. Overbooking can effectively reduce the "waste" of rooms (waste refers to products that were originally needed but not sold) and increase the income of hotels. But there are also some risks. Once all the booked guests arrive at the hotel, the hotel will face an embarrassing situation, so it is very important to determine the degree of overbooking. Theoretically, the best oversubscription point is when the marginal revenue of accepting extra reservations equals the marginal cost. Stop booking when you reach the best oversubscription point. When calculating the oversubscription cost, besides some tangible economic costs, we should also fully consider some intangible costs. For example, after the guests transfer to other hotels, they may never visit this hotel again, and the hotel will never lose a customer; Customers may tell others their complaints and dissatisfaction with the hotel, etc. It is generally believed that the overbooked number can be determined by the following formula: overbooked number = estimated number of temporary cancellations+estimated number of arrivals+estimated number of early check-out-estimated number of delays. In my opinion, the oversubscription of Phoenix Hotel has obviously become oversubscription. The hotel management obviously oversubscribed, without considering the continued check-in and delayed check-out of some guests. The final result is to persuade the guests to stay in the villa outside the main building. As soon as most guests heard that they couldn't live in the main building, they began to be dissatisfied. Although we tried our best to explain that the villa and the main building are only about five minutes' drive away, the guests were still dissatisfied with our arrangement and insisted on living in the main building as arranged. Finally, the problem can only be solved if both sides make concessions. This kind of overbooking undoubtedly increases the work intensity and pressure of receptionists and front-line staff. It not only caused the loss of hotel interests, but also caused employees' complaints and doubts about hotel management.

(2) Staff management system

The imperfect employee management system will inevitably lead to the loose working mentality of employees. There is a big loophole in the staff management system of Phoenix Hotel. In my opinion, as a five-star hotel, there should be five-star hardware facilities as well as five-star software facilities. Five-star software facilities must include employees' service attitude, clothing and all services that cannot be expressed in kind. In the Phoenix Hotel, I saw exaggerated hair or dyed exaggerated colors, long nails on my fingers, completely uncoordinated shoes, not warm and thoughtful service to the guests, and even employees fooling around in front of the guests. All this is because the staff management system is not strict enough and the hotel management lacks hotel management experience.

(3) Solutions

Hotels should consider hiring a professional hotel management group to manage the hotel for a period of time, learn the management system of the hotel management group, and customize a set of management system suitable for them. Hire talents with many years of hotel management experience to assist the management to manage the hotel business.

Express gratitude/gratitude

Thanks to Zeng Bangrui, the director of the department, for his great support and help and meticulous care for our internship. I am proud that I was a great student! Thanks to the instructor, Mr. Yi Tingting, who still cares about my life and work during my internship! Thank you to the three students who have worked together for more than three months for giving me great support and help in my life and work! I am grateful to my parents who have been raising me. Without their careful cultivation, I wouldn't be where I am today. I thank my parents for their support, care and love. I will repay their kindness with my life and success!

Experience of college students' internship report II

First, the purpose of internship

Familiar with and master the knowledge related to the major through practice, closely combine theoretical knowledge with practice, guide practice with theory, and improve the professional level in practice. Cultivate your practical working ability and analytical ability.

Second, the internship time:

20__ _ _ _ _-20 _ _ _ _ _ _ _

Third, the internship location:

_ _ company

Fourth, the internship content:

During my internship in _ _ company, I experienced the process of interview, writing, typesetting and proofreading, and consolidated my knowledge in textbooks through personal practice. Besides, I will do some simple auxiliary work for my office colleagues in my spare time. For example, downloading and making pictures, proofreading and so on.

A summary of verb (abbreviation of verb) practice

(1) Basic overview

My internship unit this time is the editorial department of _ _ company. Director Wang is the chief instructor of this internship. During the internship, everyone has a tutor to arrange daily tasks, check the effect of task completion and point out the shortcomings.

At first, I was in the learning stage. This kind of study includes the understanding of the publication, the operation of the publication, the company and some basic knowledge of the editor.

(2) Achievements and lessons

I also have the opportunity to go out for an interview alone during my internship. Once, the director assigned us a task, and each of us went to a school for an interview. The whole process of collection, editing and writing is arranged independently. This is a challenge to us and an opportunity to test our own strength. This interview made me discover many shortcomings of myself. First of all, the language in the interview is not fluent enough, which may be the cause of insufficient preparation in the early stage, and the questions in the interview are not well connected. Secondly, it is difficult to grasp the progress of the interview, and it is impossible to lock the interviewee's thoughts on the preset questions in time. I'm not good at timing. However, the whole interview was successfully completed.

I benefited a lot from this internship. Under the guidance of my tutor, my column has been directly applied to MMS for many times, and I also participated in the auditing process of MMS by higher authorities, from which I learned more effective information about this industry and laid the foundation for future work.

Sixth, internship experience:

If you want to learn as much as possible in a short internship, you need to have good communication with the editor and deepen mutual understanding. When you first arrive at the department, they don't know your work and study ability, what you will do or what you want to know, so it is necessary to communicate well with the editor. At the same time, I think this is also an indispensable key for us to embark on society in the future.

Through communication, I got a general understanding of the supervisor and the editor in charge of Chinese content. In the compilation of stories and materials, we have really learned knowledge that is not available in textbooks or can be used in textbooks, consolidated old knowledge, mastered new knowledge, and even found unrealistic old knowledge in books in practice, which truly embodies the true value of knowledge and applies what we have learned.

Report on College Students' Internship Experience III

First, the purpose of internship

As the main part of national fiscal revenue, tax revenue undoubtedly plays an extremely important role. Therefore, in order to deepen the understanding of tax policy and understand the tax agency, we conducted an internship for one month (July-August).

Second, the internship results

1, tax registration;

2. Tax calculation and tax audit;

3. Declare tax payment and tax refund according to law;

4. Apply for tax reduction or exemption;

5. Produce tax-related documents on behalf of others.

During the one-month internship, I gained a lot of new knowledge and consolidated a lot of old knowledge.

First of all, just a few days after I joined the company, I realized the strictness of the company system and the dedication and enthusiasm of my colleagues engaged in tax work. They have professional qualities, are not afraid of the sun and rain, and are considerate to customers. As long as the customer has requirements, no matter how hard they work, colleagues will act immediately and consider the customer to the maximum extent. For example, once my colleagues and I went to Xichun Hotel to get the report, and the customer's special tax-controlled invoice was almost used up, so we need to fill it up immediately.

In response to the deliberate difficulties of some customers, colleagues are not only annoyed, but also patiently answer their doubts with a smile. For example, the Chengdu municipal government issued the 1 order "Measures for the Resettlement of Disabled Persons", which is a good policy for the benefit of disabled comrades and reflects the superiority of socialist countries. However, when colleagues sent documents and related materials to enterprises, enterprises thought that the government intended to increase its tax revenue, not to shirk it, but to patiently explain to enterprises and do work for them, so that many enterprises finally understood the good intentions of the government.

Secondly, the tax declaration period determines the generation declaration period, so the generation in this period is relatively easy, and colleagues can use this period to "recharge their batteries". I can learn a lot from the data set, especially on the tax bulletin board in Chengdu, where I can learn the latest tax policies. For example, the notice of Chengdu Local Taxation Bureau on the implementation of preferential tax policies for reemployment of laid-off workers is "Administering taxes according to law".

However, the magic height is one foot and the road height is ten feet, and the French Open is restored, and the fish can always escape the net; The column "World of Tax Collection and Management" is my favorite. It tells us the situation of tax collection and management through some concrete examples, and also explains some special situations. For example, the collection and management of personal income tax, I originally only understood wage and salary income. According to the provisions of the tax law, the balance of monthly income in 800 yuan after deducting expenses is taxable income, but in fact, I think that the income from subsidies and allowances that do not belong to the nature of wages and salaries should be deducted from personal income tax. For the convenience of calculation, 200 yuan is deducted from the total income for non-taxable items, plus the 800 yuan deduction standard stipulated by the tax law. Therefore, in actual operation, it is deducted according to the quota standard of 1000 yuan/month, so the taxable income of wages and salaries = (monthly income-1000) _ applicable tax rate-quick deduction.

What I understand most is the extensiveness and complexity of taxation. Dealing with such a variety of large, medium and small enterprises, numerous taxes and various preferential policies has also put forward a severe test for our tax work. Enterprise-tax agency contract to convey accurate and effective information. I want to find a good system to simplify the tax work, and scientific management is also the product of this inherent contradiction. Using it, the tax department can easily obtain the monthly sales data of tax products and record them in the tax department's computer for tax collection, statistics, analysis and inspection, which brings more effective, accurate and scientific first-hand information to the tax department's collection and management work, and at the same time, it can truthfully record every income, so that the owner does not have to stay at the front desk in person, which not only reduces the management of the owner, but also strengthens the management of the enterprise.

This internship is beneficial and has prepared a lot of good knowledge and experience for me to step into social work in the future. There are many feelings, experiences and gains. I am no stranger to strange things. If something breaks down next time, I can find the problem by myself, practice by myself, and learn from others if I have difficulties. After all, the team is very powerful and can be relied on.

Report on college students' internship experience 4

First, the purpose of internship

Consolidate the main business knowledge of secretarial major, improve practical skills, enrich practical work and social experience, master operational skills and apply what they have learned.

Second, the internship time:

June 24th, 2000 to August 3rd, 20001.

Third, the internship unit:

_ _ _ _ Health Supervision Office

Four, the main contents of the internship:

According to the teacher's arrangement, I made a corresponding internship plan. Pay attention to the secretarial knowledge learned in the internship stage and guide the daily work practice. During this time, I received good results.

The main internship situation is reported as follows: Internship is a necessary experience for every college student. It enables us to understand the society in practice and learn a lot of knowledge that we can't learn in class. It has benefited a lot, broadened our horizons, increased our knowledge and laid a solid foundation for us to move further into society in the future. In this internship, I contacted the health supervision office of our county according to my actual situation. I am mainly responsible for office secretarial work. For an intern like me who hasn't graduated, the unit leader doesn't trust to give you some important work, so during my time in the office, I mainly engaged in some incidental secretarial work, mainly including the following:

A, typing:

The health supervision office is a unit that supervises law enforcement. There are many files and documents that need to be typed every day. During my tenure, the General Affairs Office has been engaged in secretarial work for many years, and the secretarial work experience is very rich. Under normal circumstances, all the important work is done by herself, and she doesn't trust me to do it. Only typing, a less important job, she asked me to do, so my main job a few days before I went in was typing. Every day when I go to work, she will bring me some documents for me to type. In this process, I have been strict with myself, trying to be fast and accurate, giving consideration to efficiency and quality. In this way, I have been calling for nearly a week. Aunt Wang was very satisfied with my work and praised me several times. At the same time, I also got a good exercise and my typing speed was greatly improved.

Second, the document management

There were few things, so Aunt Wang arranged for me to put the filing cabinet in the office. Sometimes it's hard to find some documents. My task is to sort them in order, and then I can label them. I did as Aunt Wang taught me, and it took me four days to finally move out the messy filing cabinet. In line with the principle of paying attention to quality, my work performance has also been well received by Aunt Wang.

Third, answer the phone:

During this time in the office, I have another task, that is, to answer the phone, because the phone is close to me, and other people in the office usually have something to do. If they answer the phone, their work may be interrupted. Therefore, the secretary's professional ethics on the phone should require him to answer the phone in time, use standardized language, record clearly and convey clearly, and get unanimous praise from people in the office.

During my internship, I adopted the methods of watching, asking and learning, and got a preliminary understanding of the specific business knowledge in secretarial work and expanded my professional knowledge. It laid a solid foundation for normal work in the future. From the aspect of personal development, as a secretary's work style, the important role of professional knowledge in the work process should have the greatest impact on me, because these are all aspects that I have not touched in school.

The above is my internship report. Please correct me if there is anything wrong.

The above is what Bian Xiao shared today, and I hope it will help everyone.