Etiquette, norms, civilized terms and taboo terms of security service

Improving service quality and security guards' awareness of civilized duty and standardizing employees' behavior are the fundamental guarantee to improve the quality of the team. The following is the etiquette standard of security service I compiled for you, hoping to help you!

Code of etiquette for security service

1, dress

(1) Security uniforms must be worn during working hours, unless it is inappropriate or unnecessary to wear uniforms. You should wear casual clothes when you go out on private business.

(2) When wearing security uniforms, you should wear security signs as required.

(3) Security uniforms are not allowed to be mixed with casual clothes, and security uniforms in different seasons are not allowed to be mixed.

(4) In addition to work, you can wear a hat when dressing in the duty unit.

(5) Security uniforms should be neat and tidy, and no clothes, bare arms, sleeves, rolled trousers, hats, slippers or barefoot are allowed.

(6) Take good care of and properly keep the security uniforms and security signs. It is forbidden to sell, give away or lend to others.

(7) Dress for important events, only medals, medals and badges issued by leading organs are allowed, and other badges and ornaments are not allowed.

2. Appearance and appearance

(1) Be dignified and energetic when on duty.

(2) Male security guards are not allowed to have long hair, big sideburns and beards, and female security guards are not allowed to braid their shoulders.

(3) Don't dye your hair, don't dye your nails, don't wear heavy makeup, and don't wear accessories.

3. Rules

(1) Please raise your hand in the following situations:

(1) leadership dress;

(2) when standing guard, on duty, succession;

(3) When correcting the illegal act;

(4) Being received and consoled by leaders, and being inspected and inspected by leaders;

⑤ When participating in foreign affairs activities and contacting foreign guests;

6 dress at the beginning and end of the speech at the conference.

(2) Pay attention to yourself when attending assemblies and large-scale activities, playing the national anthem and raising the national flag.

(3) Leaders in daily contact may not salute.

4. Behavior

(1) Full of energy, correct posture, standardized actions and civilized manners.

(2) Dress for work, duty and public places, and don't put your hands in your pockets or sleeves. You are not allowed to walk shoulder to shoulder, arm in arm, smoke, eat, laugh and play. No spitting or littering.

(3) It is forbidden to drink alcohol in public places in uniform, and it is forbidden to drink alcohol.

(4) Consciously abide by public order and social morality.

(5) Observe the customs and habits of ethnic minorities.

5. Language

(1) Use concise and accurate language at work, be civilized and standardized, speak kindly when contacting the masses, and use polite expressions such as "please, hello, sorry, thank you, goodbye". Pay attention to the use of appellation. When talking with ethnic minorities, religious figures and foreigners, you are not allowed to use the taboo words of the other side.

6. Speak Mandarin when on duty.

(1) Carry out security services strictly within the scope prescribed by law, and do not exceed the responsibilities and authority.

(2) Strictly perform their duties and are not allowed to do anything unrelated to security services.

(3) Don't make things difficult for the masses.

(4) It is forbidden to leave the post, be empty, sleep in the post, be late or leave early.

(5) Abide by the internal rules and regulations of the client unit, and do not inquire, record or disseminate the internal secrets of the client unit at will.

(6) Do not use the customer's articles or accept the customer's gifts without permission.

(7) Take care of public property.

(8) There are important situations that should be properly handled and reported in time, and no delay or concealment is allowed.

(9) Fill in the duty record and do a good job of succession.

7. Health

(1) Consciously maintain environmental sanitation and keep the duty area clean and tidy.

(2) housekeeping.

(1) sheets and bedding shall be neat and clean, and there shall be no sundries under the bed.

② There are no cigarette butts, sputum marks and paper scraps on the ground.

(3) The doors and windows are clean and the glass is bright.

(4) Articles for daily use should be neatly arranged and standardized.

(5) pets are not allowed, and pictures and pictorial are not allowed to be posted or hung privately.

Civilized terms and taboo terms about safety

1, answer the phone.

Civilized language: Hello, go ahead. XX is not here. Let me tell you something.

Taboo: Hey, which one to look for. Nobody's here. Say it.

2, received a phone call language rude, impolite, endless entanglement.

Civilized language: Please don't swear and be polite. We are very busy here, please don't disturb our work.

Taboo: attack with foul language and swearing.

3. Receive outsiders to look for people in the client unit.

Civilized language: Please wait a moment. Who are you looking for? I'll help you find it. Sorry, we have a rule that we are not allowed to transfer (store) items while on duty. Please find another way.

Taboo: What is it? Which one? Who are you? What do you want with him? Not here. I don't know

4. Receive personnel or vehicles entering and leaving the customer's unit.

Civilized language: comrade, please stay; Please show me your certificate; Please stop to verify; Thank you for your cooperation.

Taboo: No documents, no negotiations.

5. The staff of the client unit did not bring their certificates.

Civilized language: Comrade, please pay attention in the future. Don't forget to bring your certificate next time. I hope everyone will consciously abide by the doorman system.

Taboo: Don't you know the unit system?

6. Greet the leaders or employees of the customer unit.

Civilized language: Good morning, hello, happy holidays, please come in, goodbye and take your time.

Taboo: ignore, just nod, don't say hello.

7. When someone takes things out of the factory (company), he becomes suspicious.

Civilized language: Comrade, please stay. What's in your bag? Can you open it? Sorry for the delay of your time, and thank you for your assistance in our work.

Taboo: open the bag, we have to check it.

8. Meet the masses and ask for directions.

Civilized language: Please take the X bus nearby or go in the X direction. I'm a stranger here. Let me ask for you.

Taboo: I don't know. Ask someone else.

9. Received an emergency call for help from the masses or employees of customer units.

Civilized language: Please don't worry, we'll help you right away. We will contact the relevant departments to help you solve it.

Taboo: It's none of our business. We are very busy, not just serving you.

10. When people or employees in the client unit don't understand something.

Civilized language: If you have any doubt about the handling of something, you can directly report it to the unit leader or we can report it on your behalf.

Taboo: It's none of my business. Go wherever you say. You can sue.

1 1. Receive many people on duty.

Civilized language: excuse me, please wait a moment, I'll do it for you right away.

Taboo: I didn't see that I was busy; What's the hurry; Wait a minute.

12, reception and handling of disputes.

Civilized language: please calm down, have something to say, and don't quarrel.

Taboo: What are you arguing about? Make a noise outside, and deal with it afterwards.

13, call the police.

Civilized language: Please speak slowly, make the situation clear, and we will arrive at the scene at once.

Taboo: Only now. What did you do in the early days? I can't help it

14, accepting reports of matters beyond the jurisdiction.

Civilized language: Please don't worry, we are responsible for contacting you.

Urgent words: This is not my responsibility, you go to XX.

15, assist the traffic police to maintain traffic.

Civilized language: Comrade, you have violated the rules, please accept the traffic police.

Taboo: Hey, where are your eyes? You can't see them at a red light.