What is the spirit of property?

On the Spirit of Property Service There is a popular TV series "Bright Sword", in which Li Yunlong has a wonderful saying: "The ancient swordsman met the master in a narrow way. Suppose this opponent is the best swordsman in the world. What should you do when you know that you have been defeated? Turn around and run away or beg for mercy? Of course, you can't back down. Why else would you want to be a swordsman? That's right, you have to draw your sword when you know it's death. It's called bright sword. Don't be a swordsman if you don't have the courage. Soldiers should have the spirit of' bright sword'. Firm but gentle is the soul of a soldier. " As owners, we should also have a spirit of "showing our swords" to serve the owners in order to do a good job in property management. Compared with other industries, the property management industry has the characteristics of publicity and comprehensiveness, which makes property management services different from special services and special services; The extensiveness and diversity of beneficiary groups increase the difficulty of objectively evaluating the quality of property services; The immediacy and invisibility make it impossible for owners to realize the real existence of property services like consumers of tangible products; Sustainability and long-term, so that property management companies must accept the supervision and inspection of customers for a long time. Although owners or property users * * * enjoy a residential area, the differences in subjective preferences and economic affordability of different groups of people determine that their demand for property management services is very different, and the differences are easy to produce contradictions. The so-called "different opinions" is the most prominent in the property management industry. It is precisely because of the particularity of the property industry that we should put service in the first place in our daily work, that is, all the work of property management is regarded as service. Service is service, management is service, and service is the starting point and the destination. Since the owner has become the owner of the property, what the owner needs is service. If the owner is also a service industry, then the object of the owner's service is also the owner we serve. Of course, putting forward the concept of service first is not something that can be done in daily meetings. It is necessary to infiltrate the spirit of service concept into the hearts of every owner, so that everyone can maintain the enthusiasm of service when they meet owners in their daily work, reflect the quality of service, make the property work go smoothly, build a civilized and harmonious property management environment, and contribute to building a harmonious society. Our administrative area is the library of a university. The modern management and clean and tidy environment of the library have become an ideal learning place for students at school, and thousands of readers come in and out of the library every day. We believe that the library should not only do well the basic property management, sanitation and order management of large-scale equipment, but also assist in the management of readers, so that our owners-librarians can concentrate more on the research work of library science. Because the library is a comprehensive intelligent building, we have specially formulated a set of perfect property management scheme to guide readers to use the library correctly while carrying out normal property management. The library stipulates that readers must enter the library with their own library cards. Because most readers are college students, they are full of yearning for freedom, so they can't consciously abide by the management regulations of the library. When our security guard at Damengang found that some readers were using library cards fraudulently, some readers didn't think so, thinking that the security guard made a mountain out of a molehill. Our security guard politely explained to the readers that this was a rule that readers should consciously abide by. As a security guard, perhaps his education background is not high. However, in the face of highly educated owners, only by overcoming their psychological timidity and bravely pointing out the mistakes of readers who violate the rules can we well complete the task of maintaining order and meet the management requirements of the library. In the property management of the library, the main service object is the library staff, followed by the library readers. The service difference between the two is also something we need to pay attention to in our daily work. With the continuous improvement of students' economic living standards, their demand for services is also increasing. When they have difficulties, they will immediately think of looking for the property management department to deal with them. Security guards in the property department will find various reasons to excuse themselves and even refuse to admit their mistakes. And we can only gently put forward criticism. Whether he can correct them depends on the students' psychological endurance. Some readers lost their personal belongings in the process of self-study, and some readers used the method of "carving a boat for a sword" to find the lost things, that is, posting the information of "finding the lost things" in the place where they lost things, hoping that a kind person could return their belongings to him. Sometimes I feel very angry and ridiculous when I see these "revelations". When I was angry, I clearly posted a lot of safety tips, but everyone just didn't care and didn't pay attention. Ironically, these college students can not only find things lost by carelessness in such a naive way. We met a reader who "lost" his laptop twice. Once, he took his computer to study in the reading room. In the process of self-study, he received a phone call and needed to leave the library. He thought that he would come back to continue his studies anyway, so he put his laptop in the reading room. No one should want it. So he left the library. When the person on duty found that this laptop had not been used for a long time, his owner didn't know where to go. Out of a sense of responsibility, the teacher tidied up the laptop and sent it to the gate for the security guard to keep it so as not to lose it. About a few hours later, the reader returned to the reading room of the library after work, and found that the laptop was gone, and he was scared to look around. After verification, the staff returned the laptop to him. He thought it was really a false alarm. Soon, he and his classmates came to the library for self-study and took a laptop with him. On the way, he received a phone call and needed to go out. He asked his classmates to keep his laptop for him, and when they agreed, he left safely. Shortly after he left, the library had to be closed due to a temporary power outage. When the teacher cleaned the room, he found a laptop that seemed familiar? Oh, it was the one that was lost last time. I can't help feeling: today's students! Therefore, the laptop can only be handed over to the property department for processing. Soon, this classmate found us and confidently asked to return the laptop to him. The reason is that the classmate who helped him look after the computer left temporarily because of something, so he couldn't take his computer in time and was taken away by the teacher. So we patiently explained to him the unsafe factors of doing so, and he even asked, will it be taken away by other readers? The reader saw the quiet and beautiful learning atmosphere in the library with property management, but forgot the importance of keeping things. Although he has built up confidence in our work, and although the safety issues we have warned are ignored by him at present, we should do a good job in guiding safety education so that readers can avoid property losses as much as possible in the learning process. Therefore, in the library's property management, the key to meet all kinds of readers is to establish a service mentality. We should not only maintain the quiet and harmonious environment of the library, but also fully realize the dangers of readers' relaxation of vigilance. We should always remind everyone to pay attention to safety, and make preparations for long-term and arduous struggle for many readers who are unaware that the problems cannot be fundamentally solved. The owner found us, assuming that the owner was not satisfied with the property work, we knew he didn't understand. What should we do? Should we ignore it, or should we let him continue to be opinionated? Of course, you can't escape, otherwise you don't deserve to be a property manager. Only by recognizing the form of the industry, correcting the service mentality, calmly analyzing the reasons for the owners' dissatisfaction, and actively responding, can the ice of the owners' psychology be melted. This requires every owner to make unremitting efforts and serve every owner well in order to have a harmonious community. If a community is harmonious, social harmony will have more stable factors. Therefore, to build a harmonious society, we should start from ourselves and posts, establish the spirit of property service, create a harmonious atmosphere to the maximum, minimize disharmony factors and make more contributions to building a harmonious society.