What is the nature and function of the property customer service front desk?

First: the role of the property customer service front desk:

It represents the image of the whole property management company, and every person on duty at the front desk is the first impression left by the property service company to customers, which will affect the image of the whole property management company.

Pay attention to manners and etiquette in management and service, so as to satisfy the owners and users and leave a good impression on them.

Second, the nature of customer service front desk work in property management:

Generally speaking, the customer service front desk in property management is a service work;

In detail:

The position of the front desk can be said to be the external window of the company and an important bridge for direct communication with the owners in daily affairs. Every move, word and deed of employees represent the image of the company. Therefore, the front desk staff is a mirror that effectively conveys the company's concept and culture, the most intuitive epitome of the company for the owners and customers, and a banner that reflects the internal management connotation of the company!