How to write a model essay on self-evaluation of property customer service

Self-evaluation is to review and analyze a certain period, a certain project or a certain work afterwards, so as to draw regular conclusions. It can effectively exercise our language organization ability. I think we need to write an evaluation. The following are five short articles about how to write self-evaluation of property customer service, which I hope will help you.

Model essay on self-evaluation of property customer service 1 how to write it?

I worked as a customer service foreman in the customer service department of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ for 7 months, from groping to familiarity, learning while doing. Every step of my progress has been warmly helped by company leaders and colleagues, and also supported and recognized by most residents. In the past few months, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties, served well, and completed the tasks assigned by leaders at all levels. Details are as follows:

First, regulate behavior. Strengthen internal management and improve the quality of self-construction.

1, an employee of the dress management office, is on temporary duty.

2. For the residents, the customer service shall follow the requirements of the central procedures, and execute the working procedures such as being polite to others, resolving conflicts, serving with a smile, and praising in time.

3. Employees should go to work on time, and attendance and leave should be approved by the team and supervisor.

4. The staff has a clear division of labor, the work content is implemented to people, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

1, carefully write the work log, file it and record it clearly.

2. Establish a daily cleaning and maintenance checklist, and keep a log of handover work.

The customer service team holds a weekly meeting every Tuesday afternoon. On the basis of employee's report, summarize, comment and compare the tasks completed in the previous stage, assign new tasks at the same time, publicize the provisions of the regular meeting of the center, put forward clear requirements, and report to the supervisor for instructions in time.

4. Monthly statistics of home phone calls and visits. Received * * * phone calls, including _ family consultation, _ opinions and suggestions, _ family complaints, _ public maintenance, _ family maintenance, _ other services and _ favorable comments.

5. Deal with _ a community id access card, _ a car card and _ a non-motor vehicle.

6, establish and improve the file management system, all kinds of data and other documents collected are classified and filed completely, with a search directory and * * * boxes. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, housing management is meticulous.

Deal with the problems of house repair and public * * * area repair in time. In half a year, the number of on-site maintenance services was as high as _ pieces, and the number of public * * * areas was _ pieces. There is a large amount of maintenance in the community and few technicians. It requires technicians to be comprehensive, and must also undertake night maintenance and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. Our host always has a ladder in one hand and a bike in the other. From one house to another, he always smiled warmly and explained and publicized the maintenance knowledge seriously. _ _ Master "violated the rules" again and again to cooperate with the owner to buy materials (we generally require the owner to prepare materials himself), and rode a battery car to the _ _ market to find matching materials, and never applied for tolls and labor fees. In the busy maintenance work, he shared part of the maintenance work and ran on both sides every time. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

1. For the house being renovated, we strictly follow the house decoration regulations, urge the householder to decorate it according to the regulations, and apply for and decorate personnel to implement ab card management to prevent irregularities.

2. The management office has taken several ways to help residents solve their problems, such as the water leakage of the owner's house in the renovated community. On the one hand, the report is handled by the school, on the other hand, it is reported to the school construction center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation for verb) Maintenance of daily facilities

Establish a maintenance patrol system, maintain the daily facilities and equipment in public areas, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely check and maintain the water supply and power supply system, eliminate potential safety hazards, and report to the school for preparation in a timely manner.

Sixth, standardize the cleaning service process to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the responsibility system for the area, implement the personnel, posts and work contents, and regularly check the system every week, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas.

Seven, greening work

Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping workers insist on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

Eight, detailed and clear account management

According to the classification rules of finance, every incoming and outgoing account is recorded in the account in different categories. At the same time, carefully verify the records of receipts, money and tickets, do a good job in bill management, and hand in and collect them in time. In just _ months, I have collected _ receipts, handed in _ receipts, used _ receipts and kept _ receipts. The cash payment * * * is RMB, of which the credit card is RMB.

Nine, publicity and cultural work

* * * With the progress, carry out criticism and self-criticism, build a harmonious, civilized, united and innovative team, improve the service quality of the property, publicize the service concept of the property and the center, ensure smooth communication channels, adhere to the correct service concept (reasonable or unreasonable), and provide the owners with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owners' understanding and support for property management.

Regular natural gas recharge service twice a month, providing services for _ owners for half a year, during which money, cards and tickets were error-free, and established a good reputation among residents.

Many times, I found wallets, clothes, bicycles, battery cars and so on. For the residents, so I was well received by the residents, helping the owners to contact domestic services such as hourly workers, household appliances, unlocking and other paid services. Provide an entertainment environment for owners to play the piano and sing songs, and close the relationship with residents. _ _ Property actively responds to and participates in the cultural life of the Group, organizes entertainment activities such as singing and dancing, and is currently actively preparing for the _ _ _ activity.

Ten, owner satisfaction is the ultimate goal of property management services.

A total of * * questionnaires were distributed and recovered in this survey, and the overall satisfaction with property management was, among which customer service satisfaction was, cleaning satisfaction was, and maintenance satisfaction was _.

After several months of work, I am familiar with the workflow of grass-roots management, and I can basically combine what I have learned with practice to form my own work style and have a deeper understanding of the central concept. I feel more and more sincere at work, which may bring me some troubles in the short term, but in the long run, the effect is obvious. Whether for property leaders, colleagues or residents, frankness itself is a good respect, and only sincerity can get real understanding and support. "A gentleman pays for his pains, and heaven rewards his diligence". Our owners belong to high-quality knowledge groups. With the deepening of their understanding of property management and the improvement of their attention, it is inevitable to improve the transparency of management and make the property management behavior more standardized. Therefore, honesty is not just a slogan, but a prerequisite for our development and survival.

This month's work has also exposed its own problems and defects, such as weak equipment management and lack of communication with the upper level, which need to be improved and studied in the future work. At the same time, I hope I can have the opportunity to study in a more mature community, master more skills, improve my professional level, and have more horizontal contacts with my peers.

The probation period has ended. In the future work, I am determined to devote more time and enthusiasm to my post, complete all the work assigned by my superiors and live up to their expectations. I hope everyone in our team will cherish the harmonious atmosphere, create more surprises and transcendence, give full play to the team spirit, take "no complaints from residents, no defects in service, no blind spots in management and no hidden dangers in engineering" as the working goal, and work hard for our property to sneak into the hearts of residents!

How to write a model essay on self-evaluation of property customer service II

I became a probationary employee of this property on _ _ _ _ _ _, and my three-month probationary period expired today. According to the rules and regulations of the property, I now apply to become a formal customer service staff of the property. From the first day of managing the property, I have been integrated into our team, and now I make the following assessment of my work in these three months:

First, I pay great attention to learning from my old colleagues around me. I pay attention, see, think and learn more at work. I am familiar with the property situation at a faster speed and better integrate into our team.

Second, I am serious and responsible for my work, work hard, cooperate tacitly with my colleagues, study hard at ordinary times, and innovate constantly. I can complete the task well within the specified time, ensure the progress of the property project, and satisfy customers, leaders and myself.

Third, assist leaders to bring new employees. Although I'm still a new employee who just came to the property, I'm still on probation, but I actively assist the leaders to take new employees and teach _ _ what I know and what I should pay attention to in my work.

In short, after three months' probation, I think I can finish my work actively and skillfully, find problems in my work, actively and comprehensively cooperate with the requirements of the property, and cooperate and coordinate well with my colleagues. In the future work, I will, as always, be kind to others, be kind to my work, strive for perfection, constantly improve my professional level and comprehensive quality, and do my part for the development of the property.

How to write a model essay on self-evaluation of property customer service 3

In a flash, my probation period is coming to an end. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company. In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:

I. Strictly abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.

Second, take the initiative to learn, adapt as soon as possible, quickly get familiar with the environment, actively consult with leaders and colleagues, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by the leaders.

Third, do a good job in the front desk facade, tidy up the desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.

Fourth, do a good job in daily express delivery, deliver it quickly after signing for the express delivery, and make a good registration.

Fifth, do a good job in answering the phone, refuse to promote harassing calls, and transfer important calls to relevant departments in time. If no one answers, make a good registration and report to the relevant departments or personnel in time.

6. Strictly check the personnel entering and leaving the company. All non-company personnel, except those led by company personnel, must first ask their own purpose, respond politely, and then call the relevant internal personnel to allow entry before they can be released.

Seven, to assist other departments to do all the work entrusted by the temporary.

In addition to the tasks that the front desk should complete, at the same time, as a customer service staff, I should also do the following:

First, for the handling of merchants' inquiries and complaints, we should be warm and thoughtful, polite and standardized, accept them patiently and carefully, and make corresponding records. If you encounter problems that you can't handle, you should first patiently comfort your customers, explain to them, stabilize their emotions, report to their superiors in time, and solve the problems.

Second, for the daily maintenance work of merchants, the name and telephone number of the maintainer should be registered after receiving the maintenance call, so that the maintenance department can follow up, fill in the warranty form quickly and hand it over to the relevant department, and file the maintenance form number after being confirmed by the industrial and commercial households.

Third, assist other employees in the customer department to complete other tasks entrusted by the leaders. After the probation period is over, it will be a brand new beginning. As a member of Italia, I will do my best to do my job well and assist other departments to complete the entrusted tasks, study hard related knowledge, improve my working ability and fundamentally improve my shortcomings. Finally, thank the leader for giving me this opportunity. I will work hard in the future and constantly improve my ability and quality in all aspects in order to be a competent person and contribute to the development of the company!

How to write a model essay on self-evaluation of property customer service 4

I have worked in a property management company for more than a year. Looking back on this year's work, I have gained a lot. I have learned a lot from my professional ability to my ability to deal with people. In the past year, I served the non-local residents of the development zone with a pragmatic attitude and enthusiastic service concept. I earnestly complete every task assigned by the leaders, do my job well in a down-to-earth manner, and enthusiastically solve problems for non-registered personnel in the development zone, so as to reassure the leaders and make my colleagues like it. The work this year is determined as follows:

First, study hard.

I am still very young, and I have just stepped into the most important position. I lack working experience in many things. Due to my negligence in transferring to non-local residents, I may have adverse consequences. Therefore, I often ask old comrades for advice in my work, listen more, think more and ask more questions in my work, practice more by myself and find out the correct lessons. Help colleagues to do more things outside their own jobs, so as to improve their professional level quickly, be competent for the work arranged by the leaders as soon as possible, constantly discover and innovate in their work, and improve their working ability and efficiency. Ideologically, we should also raise our awareness, improve our political literacy and implement Scientific Outlook on Development's important thought. Although we are faced with migrants every day, it is precisely because of this that I should truly interpret the relevant policies of the state to the migrants in the development zone, so that they can know, understand and understand the policies, make correct choices in their work and life, make their lives happier and have more confidence in our work.

Second, work hard.

In the daily work, conscientiously complete their own work, down to earth. The work of transferring to non-household registration is complicated and there are many repetitive things. Sometimes the same thing will be repeated many times every day, so be patient at work and don't have negative emotions. What we do is window work, which represents the image of the government and the development zone. If there are negative emotions, it will not only hurt the hearts of non-local residents, but also affect the image of the development zone in the hearts of non-local residents. So in my work, I try to be proactive, meticulous and meticulous in handling every little thing in my work. Do not drag your feet, ensure the smooth development of daily work, adhere to civilized service and treat people warmly, and carefully collect and sort out daily office materials. Remember what to remember, record important things and prepare reports. Accurate statistics of all kinds of data should be well-documented and well-documented. When leaders need it, they can quickly find data and clarify the source of data. Do a good job of inventory every day, carefully find out your own imperfections, and don't ask the same question twice. After finishing my work, I will actively help other colleagues and create a good working atmosphere for the company based on the principle of doing more and talking less.

Over the past year, I have gradually grown and matured in my work and study, but I am far from enough in transferring to a non-household registration. In the future, I will devote myself to all the work of transforming the development zone into Africa with a positive working attitude and full enthusiasm, do everything in a down-to-earth manner, strive to complete all the tasks assigned by the leaders, and do my bit for transforming the development zone into a harmonious and stable life.

How to write a model essay on self-evaluation of property customer service 5

Today is my first day working in China Shipping. Just one year old today! I feel very honored. I learned a lot of professional knowledge and the truth of dealing with people here. Heartfelt thanks to _ _ Property: Thank you for your company over the past year.

I just graduated. During the three-month probation period, I think I have performed well, and I have no bad work style such as laziness and shirking. Be strict with yourself at work, not afraid of difficulties and willing to work hard.

Looking back on these three months, I have experienced personnel changes, work challenges, emotional fluctuations and hard life.

Tell me about my different feelings and phenomena in these three months.

Feeling 1: Helpless.

In the face of the departure of my colleagues who have been together for a year, my heart has experienced great fluctuations. From then on, I faced all the difficulties alone, without a solid and reliable backing behind me.

Feeling 2: Reality

Some people say that dreams are full and reality is skinny. As a contemporary, I have done a good job, but compared with other better people, I am more humble and insignificant. I work hard outside. After all, I haven't graduated well, and then I have to ask for money from my family. All the food, clothing, housing and transportation, and of course the usual social intercourse and entertainment, are the shoulders of one person. That is the reality. We must learn to be strong, adapt and protect ourselves.

Meaning 3: help each other in the same boat.

I feel the strength of the team here. She is so indestructible, firmly tied in the hearts of everyone in China. I am very touched that so many colleagues can do their best to help everyone share the pressure and tasks during their employment.

Feeling 4: Take a step back.

As a customer service staff, sometimes I am forced by the bad words of customers. Think about it. They are all people without quality. Why should I affect my normal state of mind because of other people's behavior?

Feeling 5: Seeking Exquisiteness in Stability

Sometimes you may panic because you are besieged by a large group of people. Be sure to be calm, one by one, and don't make mistakes in a hurry! Strive for stability and perfection in the work.

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