What is the first-class property management service standard?

With the in-depth development of urbanization, our people are also "going upstairs". After people live together, there are bound to be various problems to be solved and dealt with, so the level of property services is very critical. Of course, there are grading standards for property management services, so what is the first-class property management service standard? Let's get to know each other.

I. Basic requirements

1, there is a standardized property service contract, and the rights and responsibilities between the owner and the property management company are clear.

2. Carefully check and accept the public * * * parts and public * * * facilities in the community, and complete the formalities. 3. Managers and staff members have relevant qualifications and post certificates stipulated by the state.

4, a sound property management plan and system.

5, property management personnel have a dress and signs, management behavior is civilized, polite, enthusiastic and standardized.

6. Set up obvious service reception places and announce 24-hour service telephone numbers.

7. According to the owner's demand, you can provide agency services other than the property service contract, and publicize the project details and charging standards of the services.

8. Publicize the details of property service fees and the income and expenditure of property funds on time.

9, according to the contract to regulate the use of housing special maintenance funds.

10. Regularly investigate the satisfaction of owners with property services every year, and the required satisfaction rate is higher than 80%.

Second, the housing management

1, daily maintenance and management of public parts of the house, and maintenance records are kept.

2, for small-scale maintenance of houses, timely organize personnel to carry out maintenance. For large-scale maintenance of houses, even if the maintenance plan and the use plan of special maintenance funds for houses are compiled, reports and suggestions will be made to the industry Committee, and then maintenance will be carried out according to the resolutions of the owners' meeting.

3. Conduct daily inspection of doors, stairs, doors, windows and glass in public areas, and make inspection records.

4. Establish a perfect decoration management system. When the owner needs to decorate, strictly review the owner's decoration plan, and inform the decoration prohibition and precautions in advance. Patrol the owner's decoration site once a day, and find any behavior that affects the appearance of the house or the main body of the house, and make suggestions and reports to the industry Committee and relevant responsible departments in time.

5. Residential areas should have obvious schematic plans, main intersections should have guiding signs, and all buildings, units, households and sites should have eye-catching signs.

III. Maintenance of * * * facilities and equipment

1. Carry out routine maintenance and maintenance of public facilities except the area under the responsibility of professional departments.

2. Establish a ledger for the public facilities in the community, and make detailed records on the operation, inspection, maintenance and recording of the equipment.

3. The community public * * * equipment has clear identification and responsible person, requiring operators to carry out maintenance in strict accordance with the equipment operation plan.

4. Regularly inspect the public * * * equipment in the community, and make inspection records.

5. Ensure the normal operation of the manned elevator for 24 hours.

6. Ensure that the fire control facilities and equipment are in good condition, and the fire escape is unblocked and ready to use.

7, equipment room clean and ventilated, no running, running, dripping, leakage and rat damage phenomenon.

8. The roads in residential areas are smooth, and the traffic signs of main roads and parking lots are complete and standardized.

9. The integrity rate of street lamps and corridor lamps in public areas shall not be less than 95%.

10. Dangerous areas must be clearly marked, and emergency plans must be made for possible situations.

Fourth, help maintain public order.

1. Set up personnel to be on duty 24 hours at the entrance and exit of the community.

2. Patrol the key areas of the community on time and configure monitoring facilities for 24-hour monitoring.

3. Implement card and license management for vehicles entering and leaving the community, and guide daily vehicles to pass and park in an orderly manner.

4. Temporary access management shall be implemented for the floating population entering and leaving the community.

5. There are emergency plans for emergencies such as fire fighting, public security and public health. Report to relevant departments in case of emergency and assist in handling accidents.

Verb (abbreviation for verb) cleaning service

1. Set the trash can according to the specifications, and carry out daily cleaning to keep the trash can clean and odorless.

2. The roads, squares, parking lots, elevators, corridors and green spaces in the public area of the community are cleaned twice a day, the public halls and stair handrails are cleaned once a day 1 time, and the street lamps and corridor lights are cleaned once a month 1 time.

3. Rainwater and sewage pipes in residential areas should be dredged once a year and checked once a month. Septic tanks are inspected once a month and cleaned once every six months.

4. Regularly check and clean the secondary water supply tank to ensure that the water quality meets the hygiene standards. Regular disinfection and pest control of public areas.

Six, greening maintenance management

1, there is a special person to implement greening maintenance management.

2, lawn growth is good, timely pruning and replanting, no weeds, sundry.

3. Flowers, hedges and trees should be trimmed and reshaped in time according to their varieties and growth conditions to maintain the ornamental effect.

4. Regularly organize watering, fertilizing and loosening soil to prevent waterlogging and freezing.

5. Spraying drugs regularly to control pests and diseases.

Summary: The above is the answer to "What is the service standard of first-class property management", hoping to bring some reference help to friends in need. For more property service information, please continue to pay attention to other related introduction information of Qijia. com。