On-site experience of property management personnel handing over relocated households' houses

Play four roles well and be an excellent property management manager. In the process of property management, property management companies advocate "humanized service" and "people-oriented". The "people" mentioned here include not only the owners (users), but also the managed teams, employees of enterprises and themselves as managers. So in my opinion, as the leader of a property management enterprise, if you want to be competent for this job and become an excellent property management manager, you must play four roles well and adapt to the change of roles. For the owner (user), being a "bosom friend" is the judge whether the property management can meet the requirements of high-quality management and high-quality service. Therefore, it is necessary to clarify the importance of owners in the survival and development of property management enterprises, and owner satisfaction is the purpose and goal of company services. While abiding by the property management contract, the owners' convention and the company system, learn to put yourself in the position of the owners' "friends", be anxious about the owners' worries, think about the owners' thoughts, do everything possible to solve problems for the owners, and show a "caring" in the service. Take Baiyexing Property Management Co., Ltd. as an example: First of all, the company takes "the needs of the owners are our pursuit" as the service policy, and extensively consults the owners in various ways, such as maintenance return visit, on-site service, regular service quality evaluation, etc., to understand the special needs and expectations of different owners, find out the gaps from the feedback, put an end to unqualified services, especially solve the potential dissatisfied projects of the owners, and make the services really close to each owner. As a manager of an enterprise, we should actively communicate with the owners, not become a mere formality, but make friends with the owners to effectively relieve their worries. Make friends with the owners through zero-distance contact with them. If you go in and out of the gate every day, familiar hosts greet you warmly and are willing to talk to each other when you encounter problems. Last year, the owner of Baiyexing Building reported that there were rats in the office. After receiving the call, the leaders attached great importance to it, immediately organized the purchase of high-quality rodenticide to kill rats, and personally apologized to them, thanking them for their supervision and reasonable suggestions on the property management work, so that the owners realized the sincerity of the property management company and were deeply satisfied. In order to carry forward the vibrant corporate culture, enterprises should often hold various activities for owners. Such as table tennis individual competition; Children's painting and calligraphy contest; Festival Gala between Owners and Property Management Enterprises; Go to the suburbs to play, hold a forum in the resort, etc. These activities not only provide a platform for owners to know, understand and communicate, but also deepen the friendship between property management enterprises and owners. In addition, starting from the characteristics of the managed projects, we should use our brains in innovation. Expand your horizons in management and service, and truly be "intimate". Learn from the advanced experience of first-class property management companies and introduce humanized and refined service projects. For example, in rainy days, the "convenience umbrella" service of borrowing umbrellas from owners for free, the "convenience car" service of borrowing flat trolleys for community owners for free, and the security service of parking car sliding doors. Management services have established a good image among the owners, so that the owners can fully feel a sense of trust and security when receiving services. For employees, to be a "strict father", the enterprise is a home. If a leader wants to devote all his enthusiasm to property management, he needs to devote more love to all the employees who fight side by side with you. As a "parent" manager, not only should the management be meticulous, but also the word "love" should be used to win the respect and love of employees. Care for employees should be implemented and nuanced. Respect their personality and value orientation with goodwill, and let them feel their position in the enterprise. Personnel positioning, pay according to work; Caring for employees' vital interests, and providing employees with old-age insurance, unemployment insurance, medical insurance and industrial injury insurance in accordance with the relevant provisions of the Labor Law; Solve the practical difficulties of employees and let them feel the warmth of leadership and collective. There was once a property management company that mobilized employees to donate money for an employee whose family situation was bad and his mother was ill for a long time at the Spring Festival party. When the employee received this deep "love", he was so excited that he burst into tears and immediately said that he would redouble his efforts in his future work and make his due contribution to the development of the company. Later, the employee performed well. Security guards, engineers and other front-line employees of property management companies work very hard. For the harmony and tranquility of the community, they are on duty 24 hours a day in the wind and rain, and they should stick to their posts on holidays and give up reunion with their families. As leaders, we should ask more about their work and life, especially holidays, and express our condolences to the personnel on duty. Under the premise of not affecting the duty of the management area, the company will organize everyone to have a reunion dinner together, so that they can feel that although they are working, the leaders have not forgotten themselves, thus turning the care of the leaders into strength and doing the work better. It is very hot in summer. In order to prevent employees from heatstroke, the standing time of security guards should be shortened appropriately, and summer medicines should be distributed to employees. The company's safe house is far from the company. In order to reduce the number of commuting, the reasonable adjustment of shifts under the condition of ensuring normal work fully reflects the humanistic care for employees. However, caring for employees does not mean pampering and accommodating. Treat employees with strict management, care for employees, and have clear rewards and punishments. A security guard was absent for no reason when he concentrated on his studies. As a manager, strictly implement the company management system without mercy.