How does China Consumers Association reply to the overtime fee of beehives (how does China Consumers Association reply to the overtime fee of beehives)

According to the website of China Consumers Association, the recent problem of overtime charging for beehive express boxes has aroused continuous concern in society. In order to respond to social concerns and better protect the legitimate rights and interests of consumers, China Consumers Association believes that:

1. Intelligent express box service is a refinement and extension of the service link in the express delivery industry, which meets the diversified and personalized consumption needs of consumers for express delivery services to a certain extent. Intelligent express box makes up for the shortage of delivery boxes set by established communities according to universal service standards in terms of service difference and service interaction, but it is set to serve more and more community consumers at the expense of consuming community public resources, so it has the attribute of community public service. The Measures for the Administration of Delivery Service of Smart Express Boxes, implemented on June 9, 2065438 and June 9, 2065438, put forward relevant requirements for smart express box operators to set a reasonable free storage period. Intelligent express box services provided for consumers in residential areas should be included in the business scope of residential property services, and service fees should not be charged separately within a reasonable storage period, and services beyond the storage period should be properly connected. For those who really need to use the intelligent express box service beyond the time limit, the charging standard should be determined with reference to the measures for the administration of public service prices, which cannot be simply solved through the market mechanism.

2. Smart express box service involves community property, smart express box operators, courier companies, e-commerce platforms, owners' committees, community consumers and other stakeholders. It is necessary to strengthen comprehensive supervision and co-governance, and effectively protect the legitimate rights and interests of consumers and social public interests. Operators, courier companies and e-commerce platforms of residential property and intelligent courier boxes. Before providing relevant services to consumers through intelligent express boxes, consumers should be clearly informed of matters related to consumers' interests such as free storage period and service charging standards one by one, and the consent of consumers should be obtained. Property companies and owners' committees should open channels for expressing interests, fully listen to consumers' opinions, and protect consumers' right to supervise and make suggestions. In violation of postal administration, property services and consumer rights protection law and other relevant laws and regulations, the relevant government departments should promptly stop and investigate acts that infringe on the legitimate rights and interests of consumers in residential areas.

3. Consumer demand is the ultimate driving force to promote the sustainable development of intelligent express box service. Relevant government departments should seriously study consumers' demands, not only to meet consumers' demands for higher quality universal services, but also to meet consumers' differentiated and personalized service demands, appropriately extend or expand the scope and fields of public services, improve the construction standards of public service facilities, and take the intelligent upgrading of the original delivery boxes in the community as a "new infrastructure" project, and bring them into the category of public consumption, so as to strive to serve consumers' demands for a better life.