Safety work rectification plan

20 13 is about to pass. Looking back on this year, the security work was generally smooth, and public security incidents were relatively reduced compared with the same period. However, because the company's training and management system can't keep up, the staff turnover rate is high, and the foundation of security personnel is poor, which causes problems such as lax discipline, inactive work attitude, weak sense of responsibility and insufficient enforcement. In order to enhance the service image of Diecai City and improve the work quality of the security department, we hereby propose the following points to change the status quo:

First, personnel recruitment.

The employment standard of security personnel will be younger, reflecting the overall effect from the image and mental outlook. We should change the way of recruiting able-bodied men in the past, so that every new employee can be trained first, and then take up the post, so that every new employee can be familiar with the job responsibilities, work operation procedures and company rules and regulations in time to ensure the smooth development of the work.

1. Recruit employees according to the employment standards in the service contract and the employee image requirements of Chongqing Xiangyi Property Management Co., Ltd., confirm the pre-employment background investigation, and report to the manager of Diecai Urban Management Office for review and approval before going to work;

2. The employee shall submit the certificate of no criminal record issued by the local police station to Party A within three days after joining the company; 3. After the employee is hired, he should complete the operation training and employee etiquette training for each position within seven days, and can continue to be hired and employed only after passing the examination;

In April and February, through the internal adjustment of the company, the existing over-age security guards (outside the contract) and the owner's security guards in Diecai City were adjusted; Do not hire community owners to engage in security work in Diecai City;

5. Employees who are found by Diecai Urban Management Office to have serious violations of discipline through spot checks, or employees who seriously violate the employee code of Xiangyi Property Company, will be directly dismissed, and new employees will be added in time, specifically according to the relevant systems of Chongqing Xiangyi Property Management Co., Ltd. and Chongqing Longyun Property Service Company. If the systems of the two companies are inconsistent, they will be severely punished.

6. Longyun Company is responsible for handling all disputes of employees stationed in Diecai City, including but not limited to labor disputes, and taking corresponding management responsibilities;

Second, the past management.

Every door is a very important position in the community. Security team members should not only maintain the traffic order at the gate, guide vehicles and pedestrians to drive and ensure the safety of vehicles and pedestrians, but also strictly control the entry and exit of outsiders and temporary vehicles, and do a good job of vigilance at ordinary times to ensure the safety of the community. However, the existing problems are that there is no effective control over the gate post, some irresponsible employees have no effective control over foreign personnel, there is no inventory registration, the goods are not released according to the regulations, communication with the owners is not in place, and the problems reflected by the owners are not reported in time. This is extremely irresponsible, and the consequences are very serious. Therefore, the dereliction of duty in Damengang will affect the safety management and service quality of the whole community. In view of this phenomenon, we will establish a set of operational and perfect management rules and regulations, which will be applied to every team member, clarify the company's safety post responsibilities, clarify the post responsibilities, work responsibilities and work scope of each post, and clarify the working relationship between each post, standardize work behavior and improve work quality. 1, strictly implement past management system, goods release system, inventory system, etc. ; The inventory rate of foreigners is 85%; Inspection and release of goods100%;

2. Strengthen the management of decoration building materials, and increase the management and transportation of vehicles with illegal decoration materials entering the community;

3. Take the initiative to help the owners and the elderly and children in the community, and provide support and help within their capabilities; Take the initiative to open the door for the elderly and children who go out;

4. Follow-up owners nod and smile, greet familiar owners, say hello, and have a simple chat, but not involving family affairs in the community; Request etiquette service, be polite to guests, and salute the host;

5. Every day from 7:00- 15-9:00, all doormen except the car gate will stand outside the booth to serve; Offender hell to pay;

6, post cleaning once a day; Third, vehicle management.

1. We have set fire exit signs and warning signs, which clearly indicate that the fire exit cannot be occupied. Guide vehicles with parking spaces but without parking into their own parking spaces and occupy fire exits to inform them of their hazards. Community security needs the cooperation of the whole people. It is hoped that residents will cooperate with the management of the community and the property, and consciously park their vehicles in a suitable position, not in the fire escape, so as to avoid unnecessary losses.

2, charge management, we strictly implement the system of one card and one car for vehicles entering the community, it is strictly forbidden to manually start the brakes, such as manual braking must explain the reasons and report to the leadership for verification, and pay parking management fees according to computer charges every day. Due to the lax management of more than one vehicle some time ago, the vehicle card was lost. Now the security department is trying its best to recover some vehicle cards and strive to recover all vehicle cards before the end of this month.

Fourth, improve the regular meeting system. Holding departmental meetings regularly is the most effective way for employees to communicate with each other and exchange work, which can improve team members' understanding of departmental work, motivate employees' morale and make every team member feel the existence of the organization.

Fifth, strengthen implementation. As a manager, we should go deep into the front-line posts, learn about the small links and processes of each post, and make continuous improvement. Secondly, training, self-inspection, implementation and operation processes are also integrated with each other, otherwise the system is useless. Execution depends on training, self-examination, supervision, evaluation and punishment. Through training, self-examination and supervision, the work standards of employees are standardized, and the work enthusiasm of employees is stimulated by the assessment and reward mechanism to improve their sense of responsibility.

Six, strengthen vocational training, improve the overall quality of the team. Team training includes physical training and vocational skills training. Physical training, of course, is to change physical fitness, to train for thousands of days, and to respond to emergencies in time. Vocational training must be planned, purposeful and systematic, integrating theory with practice. Learn, use and do.

Seven, pay close attention to etiquette, service standards and work attitude. We will implement politeness as a rule. As managers, we should always set an example and play a leading and supervising role. In case of complaints from business owners or inadequate service standards, they should be dealt with immediately.

Eight, skills training, strengthen the normalization training;

1. Normal training includes standing training, vehicle command gesture training, walking posture training, etc. , and conduct training at a fixed time every week, with no less than 1 hour;

2. Conduct fire fighting skills training every quarter;

With the arrival of 20 14, we will continue to explore the reform road suitable for the development of the security department under the guidance of the company's core values of "sincere dedication, creating satisfaction" and with the goal of "providing customers with high-quality and efficient services", establish and improve various rules and regulations of the security department, strengthen implementation, make all work develop towards the goal of health, stability and harmony, improve service quality and complete security tasks.