What are the obligations of the property company?

The obligations of the property management company are as follows:

1, to ensure that the fire control facilities and equipment are in good condition and in the designed functional state;

2, fire control facilities and equipment failure or damage should be repaired in time;

3, fire management should formulate emergency plans, emergency plans should be regular drills;

4. Lobby post, past post, computer room and fire control room should be equipped with a certain number of fire extinguishers;

5. Check, maintain and count the fire fighting equipment every month;

6, fire knowledge popularization, publicity and education;

7, fire control facilities and equipment and other fire control work inspection;

8. Before the fire department arrives, implement the fire emergency plan;

9. In case of fire, cooperate with the fire department to put out the fire.

The complaint methods of the property company are as follows:

1. If the owner needs to complain, he can directly call the housing management department to make a complaint. Before you complain about the property, you need to make relevant preparations, submit it in writing as much as possible and state the facts. It is best to prepare photos as evidence, not to submit them orally;

2. If the complaint you provide is true, you will be punished for the inaction of the property management company or the behavior that affects the vital interests of residents;

3. In addition, it is necessary to list which one has not been done in combination with the specific contents of the property management contract, which will increase the probability of successful complaints;

4. If it is by telephone, it needs to be divided into specific situations. If it's because of the charges, you can directly call 12358, which is the report number of the price supervision platform. Of course, you can also communicate and negotiate with the manager of the property company before, so as to avoid the contradiction from expanding.

To sum up, the property management company belongs to the service company, and its main responsibility is to create a comfortable, convenient, safe and elegant working and living environment for the owners and tenants through the management of the property and the provision of various services.

Legal basis:

Article 5 of People's Republic of China (PRC) Fire Protection Law

All units and individuals have the obligation to maintain fire safety, protect fire control facilities, prevent fires and report fire accidents. All units and adults have the obligation to participate in organized fire fighting.

Article 6

People's governments at all levels shall organize and carry out regular fire prevention publicity and education to raise citizens' awareness of fire safety.

Organs, organizations, enterprises, institutions and other units shall strengthen the publicity and education on fire control of their own personnel.

Article 15

Before the public gathering place is put into use or business, the construction unit or the user unit shall apply to the fire department of the public security organ of the local people's government at or above the county level for fire safety inspection.

The fire control institution of the public security organ shall, within ten working days from the date of accepting the application, conduct fire safety inspection on the place according to the technical standards and management regulations on fire control. Without fire safety inspection or inspection does not meet the requirements of fire safety, it shall not be put into use or business.

Article 16

Organs, organizations, enterprises, institutions and other units shall perform the following fire safety duties:

(a) the implementation of fire safety responsibility system, formulate the fire safety system and fire safety operating rules of the unit, and formulate fire fighting and emergency evacuation plans;

(two) in accordance with national standards and industry standards, the allocation of fire facilities and equipment, set up fire safety signs, and organize regular inspection and maintenance to ensure that it is in good condition and effective;

(three) at least once a year to conduct a comprehensive inspection of building fire control facilities, to ensure that they are in good condition and effective, and the inspection records should be complete and accurate, and kept on file for future reference;

(four) to ensure the smooth passage of evacuation routes, safety exits and fire engines, and to ensure that the fire prevention and smoke prevention zones and fire prevention intervals meet the technical standards for fire control;

(five) the organization of fire inspection, timely elimination of fire hazards;

(six) to organize targeted fire drills;

(seven) other fire safety duties as prescribed by laws and regulations.

The main person in charge of the unit is the person in charge of fire safety of the unit.

Article 18

Where the same building is managed or used by two or more units, the fire safety responsibilities of all parties shall be clarified, the responsible person shall be determined, and the evacuation passages, safety exits, building fire control facilities and fire truck passages used by * * shall be managed in a unified manner.

The realty service enterprise in the residential area shall maintain and manage the fire control facilities in the management area and provide fire safety prevention services.

Article 28

No unit or individual may damage, misappropriate or dismantle or stop fire control facilities and equipment without authorization, bury, occupy or block fire hydrants or occupy fire prevention spaces, occupy, block or close evacuation passages, safety exits and fire truck passages. Doors and windows in crowded places shall not be equipped with obstacles that affect escape and fire fighting and rescue.

Article 29

The unit responsible for the maintenance and management of public fire control facilities shall keep public fire control facilities such as fire water supply, fire communication and fire truck passage intact and effective. In the course of road construction, if power, water and communication lines are cut off, which may affect the fire brigade's fire fighting and rescue, the relevant units must notify the local public security organ fire control institutions in advance.

Article 44

Anyone who finds a fire should call the police immediately. Any unit or individual shall provide convenience for the alarm free of charge and shall not block the alarm. It is forbidden to lie about the fire alarm.

When a fire breaks out in a crowded place, the on-site staff of the place shall immediately organize and guide the evacuation of the people present.

In case of fire in any unit, we should immediately organize forces to put out the fire. Peripheral units should give support.

After receiving the fire alarm, the fire brigade must immediately rush to the scene of the fire to rescue the people in distress, eliminate the danger and put out the fire.