Convenient and fast Shenzhen owners can participate in community affairs decisions through WeChat.

Residential areas belong to all owners, and the living safety and environment of residential areas need to be jointly maintained by every owner. For the management of community public affairs, the owners also have the right to know and make decisions. Recently, it was learned from the Housing and Construction Bureau that the WeChat voting system of Shenzhen property management has been fully promoted, and the original electronic voting system has been suspended, aiming at effectively promoting the convening of the owners' meeting and the election of owners' committees in Shenzhen property management area. For owners, it is simple, convenient and fast to participate in community affairs decision-making through WeChat, and you can learn the latest information of the community without leaving home.

First, protect the owners' right to know and decision-making to the maximum extent.

The official account of WeChat, WeChat of Shenzhen Property Management, is operated independently by Shenzhen Property Special Maintenance Fund Management Center (hereinafter referred to as Maintenance Fund Center). It is a WeChat voting system based on the principle of "fairness, justice, openness, transparency and convenience", aiming at providing convenient and real-time services for Shenzhen owners, such as maintenance fund inquiry, owners' voting platform, community notice announcement and so on. After paying attention to the official WeChat account, citizens can know the general situation and dynamics of the city's property special maintenance funds in real time, and can pay attention to the general situation of the property special maintenance funds in all registered communities in the city.

Pay attention to the official account of WeChat, and after binding the owner's identity, Shenzhen owners can query the maintenance fund dynamics of their communities, buildings and houses in real time; Can easily participate in the decision-making of various affairs in this community; Be able to keep abreast of the operation of the community industry Committee; And can receive information such as notices and announcements related to the cell.

The property management WeChat voting system guarantees the owners' right to know and make decisions to the maximum extent, which is mainly reflected in the following aspects:

1, directly return the decision-making power to the owners, so that the owners' meeting becomes their own business, and the owners can think independently and vote independently;

2, more convenient, fast and real-time. Property management WeChat official account can accurately query the maintenance fund account of the owner's related community in real time, so that the owner can keep abreast of the community dynamics through WeChat;

3. The authenticity of the owner's identity authentication is greatly improved. Through system identity authentication and binding, the problems of fraudulent use of owner identity voting and black-box operation can be effectively eliminated;

4. Establish channels for direct communication between the municipal competent department, district competent department, sub-district office and the owners, so that the owners can participate in the decision-making of various property management affairs in the community anytime and anywhere.

5. Wechat voting system can accommodate a large amount of data and information. Owners can check the photos, resumes, election opinions and even personal videos of the candidates of the industry Committee on WeChat, and have a more three-dimensional and thorough understanding of the candidates.

Second, improve the voting efficiency and speed up the process of things.

Traditional paper voting is often carried out by the staff of the owners' Committee through door-to-door "sweeping". One is the heavy workload, and the other is the low enthusiasm of individual owners, which leads to the slow progress of related work. The owner adopts the property management WeChat voting system, which is simple and convenient to operate, and the owner's participation is greatly improved. In this way, the efficiency of doing things and the process of things are accelerated.

The micro-signal pilot of property management completed by Tianranju Community and Xintian International Mingyuan Community in Futian District has achieved good results. 550 owners of more than 700 self-occupied residential quarters in Tianranju Community pay attention to and bind the property management WeChat voting system. Among the eight topics of Xintian International Mingyuan Community, the highest voting rate agreed by WeChat is 98%, and the lowest is 77%. The owners' meeting, which originally took several months to organize, ended successfully in only two days.

Third, realize the "win-win" of the government, enterprises and owners.

At present, there are many problems in the property management of residential quarters, such as difficulty in voting at the owners' meeting, low participation of owners, opaque supervision of residential maintenance funds, undisclosed information, and black-box operation of affairs. The establishment of WeChat official account and the application of the new thinking and method of "Internet plus government affairs" are beneficial explorations and attempts to this common problem.

Fully protecting the owners' right to know and make decisions will enable the majority of owners to exercise their supervision over property service enterprises and owners' committees according to law, truly put all property affairs in the community under the sun, be open and transparent, and completely reverse the strange situation of upside down between property service enterprises and owners for a long time.

It is reported that the Municipal Housing and Construction Bureau will try to establish the city's property management information service platform on the basis of the official account of WeChat, Property Management WeChat. This platform includes multi-functional integrated service information systems, such as unified management system of property fees, complaint handling system of property complaints, call system of property maintenance, and property management supervision system, which can provide services for the owners more efficiently and quickly, and at the same time truly realize the sunshine disclosure of property service charges, and promote the virtuous circle of property management enterprises' survival of the fittest and industry development.

(The above answers were published on 20 16-04-2 1. Please refer to the actual situation for the current purchase policy. )

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