Overview of customer service of office building property

Customer service should pay attention to more household surveys at ordinary times, collect customers' opinions and suggestions, find their own shortcomings after working for one year, and improve the quality of work. How to write a summary of customer service work? The following is the summary model essay of office property customer service compiled by me for your reference only. Welcome to read this article.

Summary of office building property customer service) In 20xx, with the strong support of company leaders and the solidarity and cooperation of all departments, and the hard work of department employees, our customer service department earnestly studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed all the work assigned by the leaders, went through the formalities in a timely and thoughtful manner, and fully urged the maintenance and other business services. Complaints and return visits were properly handled, and all the goals and plans formulated at the beginning of the year were successfully completed.

I. Daily reception work

Fill in the reception record of customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and feedback and call back to the owner in time.

Second, assist government departments to complete their work.

Assist xx Street Police Station to conduct a general survey of the owners staying in the park.

Third, the owner missed the project complaint handling work.

Before the engineering department of the development company returned Xx copies, xx copies and xx copies, xx copies of missing engineering maintenance contact forms were issued by * * *, and the completion rate was xx%. * * * Submit xx customer complaint information daily report and xx complaint handling form in days. The engineering department of the development company completed xx maintenance receipts, and the owner complained that the maintenance rate was xx%. My department paid a return visit to xx copies, with a return visit rate of xx% and a satisfaction rate of engineering maintenance of xx%.

Four, the basement flooding accident treatment work

XX, xx, xx, xx, the basement water accident caused the property loss of XX owner. Under the leadership of the company, our customer service department contacted the owner immediately and counted the damaged items for the owner. After that, we actively participated in the negotiations with the owners and distributed replacement items and offset compensation.

Verb (abbreviation of verb) Family service opinion survey

While completing their daily work, our employees actively walked into the owners' homes of residential quarters, collected opinions and suggestions from various customers on the property management process, and constantly improved the service quality and service level of property management in xx residential quarters.

Six, establish and improve the owner file work

Xx copies of the owner's file have been improved and updated, and the owner's electronic file has been continuously supplemented.

VII. Training and learning

Under the personal on-site guidance of Yang Jingli, a property management company, our department conducted systematic training and learning from the basic image of customer service personnel, the basic concept of property management, the communication skills of property management personnel and all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations.

Department employees are led by a team with insufficient ideological understanding and no passion for work into a team full of hope for the company, the development of the industry and their own growth; Train departmental staff from a blank of property management knowledge to a team with certain common sense of property management.

Summary of office building property customer service (2) I have worked in the property customer service position for more than a year in a blink of an eye. As a property employee, I attach great importance to the completion of my usual work. Although I have leaders and colleagues to help me at work, I have always struggled around the goals set by the company at the beginning of the year. Whenever the customer's problems are solved, I can get a sense of accomplishment. I must respond to the challenges in my future work with a positive attitude. Now I will briefly summarize the property customer service work completed this year.

Seriously study customer service skills in order to better serve customers. As a customer service staff, it is natural to have a high professional level at work. Therefore, it is necessary for me to skillfully use words and do a good job of service. Although this year's work has made me memorize the content of customer service skills, it is difficult to get customer recognition because of the rigidity of application, which can't help but make me reflect on whether I pay enough attention to property customer service. I can do more simulated dialogue exercises with my colleagues to solve this problem, as well as my work experience.

Handle customer complaints in time and solve them as soon as possible. In the past, customer service work was only satisfied with the record and feedback of customers' opinions, and the progress of solving problems was not known enough. Over time, it is easy for customers to feel neglected, so we should give customers enough respect and know how to follow up the progress of the problem, that is, report the handling process of the problem to customers so that they can understand. When problems are found but not solved, they should be urged to the corresponding departments. This is not only to improve the efficiency of the property, but also for the sake of customers. For me, if the customer service staff can't even perform their duties, it will cause unnecessary losses to the development of the property, so we should pay more attention to this work.

Gradually increase the number of calls and sort out customer information. In order to enhance the popularity of real estate, sometimes customer service staff also need to promote business. Therefore, I want to contact customers more and let them choose to live in the property community, so that the overall performance can be improved when handling property services. Therefore, we should put more energy into the promotion work and collect and sort out customer information during the contact process. At least for property development, the accumulation of customer resources is indispensable. I must do this work well and accumulate more resources for real estate development. I must continue to write a work diary in order to form this habit. Through the analysis of the completed work, I can improve my ability better.

In short, I have accumulated a lot of experience from the property work completed this year, so I will strive to be an excellent customer service staff and hope to create ideal results in the customer service work next year.

Summary of office building property customer service (3) After I came to our company to do property customer service, my life gradually changed, which not only made me bid farewell to my decadent life in the past, but also made me have a new start and new expectations. I feel that after joining us, my life is on the right track and my work is getting more and more handy. Just like my performance in the company this quarter. This is my second quarter in our company. This quarter, although I didn't get the number of excellent employees, it should be regarded as a lot of progress compared with my performance in the first quarter.

First of all, in dealing with people. Because I am a fresh graduate who just came out of school, I still lack the ability to deal with people in the first quarter when I first came to our company, that is, during my internship. I am very rude and introverted not only in my dealings with colleagues, but also in my dealings with customers. After that, my supervisor communicated with me on this matter. I am also aware of my own problems.

So in this quarter, I began to pay attention to getting along with my colleagues and communicating with customers. Start asking some questions, try to greet them, join their group during the break, have a relaxed conversation with them and keep in touch with their feelings. I should learn to be flexible when dealing with customers. When you meet a difficult customer, don't avoid it, don't get stage fright. When I meet a importunate customer, I will calm his mood first, and then I will show my position and give a solution.

Secondly, in terms of working ability. Last quarter, I had a basic grasp and understanding of the work of property customer service, but I was not skilled enough in dealing with some affairs. This quarter, I focused on improving my work proficiency and work efficiency. First of all, I listed all the places that I didn't do well last quarter, and then I corrected and strengthened them according to what I wrote above. In this way, my work skills have not only improved, but also my work ability has improved.

Next, after this summary, I will make a detailed plan and arrangement for the next quarter. The main reason is that I haven't mastered the job content of this position. I want to know more about the content and knowledge related to the post of property customer service. I want to further improve myself, make more efforts for my future development and make more contributions to the company.

Summary of Customer Service in Office Building (4) With the approach of the New Year, our 20xx work has finally come to an end! Reflecting on the past year, as the front desk customer service of xx company's property, my main task in my work is to receive the owners well and meet their property needs and consultations.

As a customer service, I feel that I have done my best to complete my work, and I have also gained a lot of good pay from the owners in this year. But at the same time, I also think I still have room for improvement and perfection! The harder you work, the more you can feel what you haven't done well! With the summary of myself every year, the more I can find this. The following is a summary of my work this year:

I. Work situation

For this year's work, I feel that there are a lot of progress and gains in my work! Especially after the community owners get familiar with it, the owners have become more and more relaxed in my communication. Not only can they give me more opinions at work, but I can also learn from the dialogue with them and make positive improvements.

In addition, due to hard work, the owners are more and more satisfied with our service attitude and quality, and the property fees are easier to collect!

Second, lack of self.

Of course, I also have some shortcomings in my work. Although it won't bring too much trouble to my work, as a customer service staff of xx Property, I must strive to be "perfect"! The following is my summary of my mistakes:

1, it's easy to be sloppy at work!

I still remember that in a job, the host just said his own problems, and I was thinking about other things in that form, but for a moment, I didn't catch it clearly! I was very nervous when I looked at the angry expression of my master. Fortunately, the master didn't delve into it. But this incident has deeply exposed the problem that I can't multitask at work. Because of this, I must be more dedicated in my future work and actively complete the immediate task!

2, communication and service ability is not good enough!

At work, although sometimes you will encounter owners who are difficult to take care of, after all, as a service person, you can only improve yourself, but you can't choose owners. To this end, in view of the problems pointed out by the owners in my work over the past year, I want to reflect and improve more and improve my self-service and reception ability.

Three. Future plans

In the future work, my main goal is to improve my basic ability, improve my service and communication skills, and strengthen my study, serve every owner with enthusiasm and positive attitude in my work, and strive to show the service attitude of our xx property!

The summary of office building property customer service work is brief (5) Time flies, and I have been in xx property customer service department for many years unconsciously. While we are constantly improving and perfecting our work, we are also welcoming new forces to join our team. It is our unremitting pursuit to build a solid and brave team spirit. In this process, the work of the customer service department has been concerned and strongly supported by the company leaders, and various work systems have been continuously improved and implemented. The concept of "customer first, honesty and trustworthiness, hard work" has been deeply rooted in the hearts of managers and integrated into the daily work and life of every customer service staff. The new year is coming. Looking back on the work of the past year, there are gains and losses. I will summarize my personal work in the past year as follows.

First, deepen the implementation of the responsibility system

On the basis of the preliminary improvement of various rules and regulations, in accordance with the spirit of the instructions put forward by the leaders of "laying the foundation in one year, upgrading in two years, and creating excellence in three years", we will constantly learn and master the relevant laws and regulations on property management and service charging standards, and be familiar with the basic situation of community owners and facilities and equipment. Wholeheartedly committed to improving the sense of teamwork, under the leadership of the company, we are constantly advancing towards the goal of excellent service, and have won wide support, understanding and positive praise from the majority of owners.

Second, integrate theory with practice and actively participate in study and training.

Consciously accept the training and assessment of the quality department, master the basic operation process of the customer service department, cultivate a high sense of responsibility and professionalism in the study and work, strive to do the work carefully, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.

Third, implement customer service responsibilities.

Complete the patrol inspection and record of vacant houses once a month, including decoration garbage piling, sanitation in the responsible area, public area occupied by the owner, unauthorized modification of equipment and facilities by the owner, sundries piled up in air-conditioned seats, hanging advertising banners, etc. Responsible for tracking the waterproof maintenance in the park, checking the leakage situation on site and making records, in which the losses caused by maintenance and the customer's recovery and compensation requirements have been reported to the department manager step by step for proper handling and settlement. Contact the construction unit at any time for civil plumbing maintenance in the responsible area, and the rest are hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and treatment. Responsible for handling the problems of guardrail and guardrail glass in the park and following up the maintenance results. Repeated contact with the construction party failed to maintain.

Fourth, bring forth the old and bring forth the new, and constantly improve their own literacy and service quality.

Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. As for me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager Ding, I dare to challenge and my personality has further settled down. I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."

Set out, you will reach your ideal and destination, work hard, you will achieve brilliant success, and you will reap your seeds. Pursue, and you will taste an upright life. Cheer yourself up and make more brilliant achievements under the leadership of company leaders in the new year.