What does a building manager do?

The daily work of the building management is as follows: \x0d\ 1. Establish and update the property fee account: \x0d\ 1. Establish a property fee account for the next year at the end of each year and negotiate with relevant departments; The basis for charging property fees when Apple cannot log in; \x0d\ 2。 Update the property fee ledger daily (paper version and electronic version). \x0d\ II。 Inspection and management of vacant houses: \x0d\ Inspect the vacant houses within the jurisdiction regularly as required, and fill in the inspection records and inspection forms. \x0d\ III。 Key management: \x0d\ Do a good job in the registration of lending and returning keys, and try to keep the keys lent overnight except for the keys of revolving rooms provided by individual difficult repairs or maintenance work. \x0d\ IV。 Public area patrol: \x0d\ 1. Public areas are patrolled twice a month as required, and key areas are patrolled basically every day. \x0d\ 2。 Check all kinds of equipment and facilities (such as fire doors and corridor lights, etc.). ) In public areas, if damage or other problems are found, make records and track maintenance. \x0d\ 3。 Check the security risks in public areas, remove small advertisements inserted in the door cracks, and remove unknown signs on the doors. Prevent criminals from burglary on the basis of unknown signs. \x0d\ 4。 Stop piling up sundries in public areas in time. If you find sundries in public areas, you should go door to door. If you can find the owner of the sundries, remind him to clean them up as soon as possible. If you are not sure, post a notice in a prominent position on this floor. And follow up the cleaning of sundries in the later period. \x0d\ 5。 Check cleaning work and communicate with cleaning supervisor. \ x0d \ v. Satisfaction survey: \x0d\ 1. Conduct annual owner satisfaction survey as required. \x0d\ 2。 Knock on the door. If the resident is the owner, fill in the owner satisfaction questionnaire. If it is a tenant, know the basic situation and make records. \x0d\ 3。 The survey of owners' satisfaction was completed by telephone interviews with long-term unoccupied families and some renters. \x0d\ VI。 Post and clean up all kinds of notice tips: \x0d\ Post all kinds of warm tips and emergency notices, such as posting notices layer by layer to cooperate with the cleaning of pipe wells in the corridor. \x0d\ VII。 Coordinate cleaning platform: \x0d\ 1. Adjust cleaning personnel and arrange cleaning time. \x0d\ 2。 Adjust the security department to open the fire door of the platform or coordinate with the owner to arrange the cleaning personnel to enter the platform from the room for cleaning. (In some locations, the platform can only be cleaned from the owner's home). \x0d\ 3。 At present, there are many cases of throwing objects at high altitude. On the premise of strengthening publicity, we have increased the frequency of platform cleaning. At present, the frequency of platform cleaning is basically once every three months. \x0d\ VIII。 Coordinate the installation of guardrails: \x0d\ Some owners require the installation of guardrails for safety reasons. First, try to persuade the owners not to install guardrails. For those who insist on the requirements, guide them to go through the relevant procedures after giving the risk warning, and coordinate the security department to lend the key to cooperate with the installation. \x0d\ IX。 Deal with the new owner's occupancy. \x0d\ X. Assist in the secondary installation procedures: \ x0d \ Assist in the decoration procedures, check the decoration households regularly, stop the decoration construction outside the decoration time in time, and stop the illegal activities such as dismantling the load-bearing wall. Inform on-site construction personnel of relevant reconstruction regulations, prompt safe construction, and indicate the location of hydropower tube wells. \x0d\ xi。 Coordinate neighborhood relations: \x0d\ 1. Coordinate and communicate various neighborhood contradictions, such as disturbing people upstairs and downstairs; \x0d\ 2。 Coordinate the renovation of residents' upstairs leakage to the downstairs. \x0d\ XII。 Home Visit: \x0d\ Visit key households in the jurisdiction regularly, such as marginal households with payment and households with maintenance problems. At the same time, those who pay more actively also visit regularly to show the importance of the property. \x0d\ XIII。 Rental housing management: \x0d\ 1. Some owners, after renting out their houses, entrust the building management to pay attention to the personnel changes or other situations of the rented houses, and communicate with these owners regularly to inform them of the information they need. \x0d\ 2。 After some owners rent out, tenants can't abide by the relevant civilized conventions, and pile up garbage and sundries in the corridor, creating noise and disturbing the people. I contacted the tenant himself and the intermediary many times, and contacted the owner in vain to persuade and educate the tenant. \x0d\ XIV。 Description of daily publicity of the property: \x0d\ 1. Publicize and explain various problems raised by the owners, such as garage opening, access control opening, property service standards, etc. \x0d\ 2。 For tenants, especially short rent, which accounts for a large part, the main publicity direction is the Owners' Civilization Convention. \x0d\ XV。 Maintenance follow-up: \x0d\ 1. Follow up the maintenance work in the area under its jurisdiction. If the maintenance work cannot be carried out in time, coordinate and communicate with the general contractor and the manufacturer, urge the maintenance to start as soon as possible, and communicate with the owner to inform its progress. \x0d\ 2。 Seek assistance from relevant departments or communicate with department leaders to solve problems encountered in communication with manufacturers and general contractors. \x0d\ 3。 Coordinate maintenance time. \ x0d \ a. Coordinate the time when the owner and the construction party can start the maintenance. If waterproof maintenance is needed, the owner downstairs should be contacted to check the leakage point first. Then contact the upstairs owner to arrange the maintenance time. If there is a tenant upstairs, contact the owner for confirmation. \x0d\ b Some owners (especially the owners of rented houses) hold an exclusive attitude towards the maintenance work, believing that the maintenance work has brought them unnecessary losses and troubles, and hope that the property can bear the compensation demanded by the tenants or the intermediary. For this division, they mainly make repeated work arrangements and carry out maintenance as soon as possible, so as to reduce the impact on the surrounding owners and avoid the expansion of losses. \x0d\ c. In the maintenance progress project, the owner downstairs should be contacted to arrange the construction party to check the maintenance effect. D. make arrangements for the suddenly scheduled maintenance work. For example, some time ago, the access control maintenance manufacturer called the owner or tenant to arrange maintenance the next day, and immediately informed the owner or tenant to stay at home until 8 pm after learning the news. The access control manufacturer stood me up the next day. \x0d\ 4。 For larger maintenance projects or maintenance projects that operators strongly reflect, go to the site to track the maintenance progress every day. \x0d\ 5。 After the overhaul, it is necessary to coordinate the restoration. \x0d\ XVI。 Collection of property fees: \x0d\ 1. Print the payment notice (in triplicate) in advance before the payment date of the owner. \x0d\ 2。 Post the payment notice 10 days in advance. \x0d\ 3。 Send a text message three days in advance to remind you that the property fee is about to expire. \x0d\ 4。 Ask for payment on the due date. For example, nearly 3,000 phone calls were made last year, all of which were recorded in writing. \x0d\ 5。 Call home to collect overdue accounts if it is inconvenient to contact or has special problems. \x0d\ 6。 Collect the property fee at home according to the owner's requirements, print the payment voucher at the office, and then return the payment voucher at home. \x0d\ 7。 If individual owners have no time during the day, they will wait for the owner to pay the fee according to the agreed time. \x0d\ 8。 For the owners who have not paid the fee for one month, post the payment notice again. \x0d\ 9。 If the owner needs an invoice, he should inform the owner to collect it or send it directly to the owner's home after the official invoice is transferred back. \x0d\ XVII。 Analysis and summary of all kinds of data: \x0d\ Analyze and summarize the people in the jurisdiction according to the payment, maintenance and daily collection, so as to facilitate the collection of daily property management services and property fees. \x0d\ XVIII。 Communication of information: \x0d\ Communicate with department leaders after sorting out the information collected from the owner, and try to meet the requirements put forward by the owner on the premise of protecting the interests of the enterprise. For example, the recently installed road cone can alleviate the phenomenon of disorderly parking at home.