Overview of five main tasks of property manager

Summary of key work of property manager 1

In the past 20__ years, all the staff of _ _ Scenic Area Service Center of _ _ Property Management

Overview of five main tasks of property manager

Summary of key work of property manager 1

In the past 20__ years, all the staff of _ _ Scenic Area Service Center of _ _ Property Management Company, under the supervision and guidance of the owners' committee, have done a series of property services together with Qi Xin, and now the work is summarized and reported as follows.

I. Work to maintain public order

_ _ The service center of the scenic spot always puts the security of the community in the first place. The leaders of the industry Committee have repeatedly stressed that it is necessary to create a safe, clean and comfortable living environment for all owners. To this end, our center has rectified the key work of the order maintenance department, starting with the basic quality of order maintenance team members, cleaning up 8 over-age team members, conducting professional training 10 times, updating more than 40 pieces of preventive equipment, supervising night shift duty at least 3 times a week, and training and demanding the image of duty. Now the overall image of all the players has been greatly improved.

In order to strengthen the orderly management of vehicles entering and leaving the community, our center updated the parking lot management system software and 80% hardware within 20 years, and added an image contrast recognition module and a high-definition snapshot function. The technical level of the system has been greatly improved, and it is more convenient and faster for the owner to get in and out of the vehicle. In September, a brand-new gatehouse was installed in Ximen, with beautiful appearance and greatly enhanced practical functions. In June165438+1October, the four groups of east and west gates were replaced, and the new gates were more flexible and less noisy.

Second, the management of public facilities and equipment

The owners of our community began to move in at the beginning of 20__, and some public facilities and equipment began to age, with potential safety hazards, and some even lost their functions. The owners' committee has put forward a number of suggestions for repair or replacement as soon as possible, and our center will carry out repair or replacement according to the management regulations of public facilities and equipment. Details are as follows:

1. Three high-rise platform guardrails were repaired and reinforced.

2. The secondary water supply equipment was overhauled regularly, and eight key components such as frequency conversion controller, water stop valve and impeller were replaced.

3. Fire fighting equipment inspection found that the damaged 15 has been completed.

4. Part of the pavement has been repaired, *** 18, about 300 square meters.

5. Lubricate and replace the moving parts of some exercise equipment at *** 14.

6. The display and control part of electronic monitoring equipment has been updated, modified and migrated.

7. The parking lot software was obviously upgraded, and the road brakes were replaced with new ones.

8. Transform the power supply lines of some buildings, about 300 meters.

9. Repair part of the basement or roof leakage, 52 * * *.

10, street lamp lighting system overhaul.

1 1. Brush the facade of the whole community.

Three. Environmental sanitation and greening work

In the cleaning and greening work, we have mainly taken the following measures:

1. There are clear requirements for the working hours of environmental protection personnel, and they must work within the specified time, which will not affect the rest of the owner.

2. Avoidance regulations have been made at work, and dust will inevitably be produced at work. Therefore, when the owner passes by, it is required to avoid immediately or in advance, and then operate after the owner passes by.

3. There are hard and fast rules for washing clothes, and uniform clothes must be worn at work, so as not to cause misunderstanding of some owners.

4. Strictly implement the working standards, in which the part about the operating frequency is the key spot check scope.

5. Invite experts from the Municipal Bureau of Landscape Architecture to give guidance and on-site operation, and learn and train on how to do a good job in greening.

The environmental sanitation and greening of residential areas are directly related to the health and quality of life of owners. The staff of the environmental protection department of our center work hard, except for cleaning the designated ground and removing garbage, and cleaning the sanitary corner regularly. Scientific maintenance and pruning of green belts according to seasons. In the year of 20__, the whole community was afforested and watered for 3 times, the landscape trees, hedges and flowers were sprayed with pesticides for 9 times to control pests and diseases, the domestic garbage was removed 1324 vehicles, and the owner decorated 200 vehicles with garbage.

Fourth, customer service.

52 households were treated for seepage in the basement, Shi Zhuan pavement of Ximen pavement was repaired twice, pavement was repaired four times, lamp post pavement was repaired 23 times, and landscape lamps of street lamps were replaced six times.

Verb (short for verb) Other jobs

In 20__ years, in addition to the normal routine property services, our center also carried out other related work, which improved the image and service quality of the whole community.

1, 20__, customer service department * * * receiving customer problems 1287, on-site maintenance 940, free maintenance of corridor doors and buildings 163, assisting owners in handling 9 vehicle scraping incidents.

2. In the future, _ _ will officially enter this community, and office decoration will carry out renovation and carry out various service functions for the convenience of the owners.

3. Organize four cultural performances for the owner.

Six, a year's work reflection

Looking back on the past year, all the staff of our center have worked hard and sweated for the management and service of this community, and achieved certain results. These achievements should be attributed to the correct guidance and timely supervision of the owners' committee, and of course to the hard work of all our staff. Needless to say, due to our incompetence, there are still some problems in our work, especially in engineering maintenance:

The problems left over from various reasons have brought great difficulties to the work of our service center. Water seepage in basement, unit door maintenance, building intercom maintenance and public pipeline dredging are the most common problems we encounter in the process of receiving the owner's repair report. Defects in design lead to outdoor air conditioning only considering the installation of air conditioning, but not considering the drainage problem of outdoor air conditioning in winter, which brings a lot of inconvenience to our future management and service work.

Team management and construction in 20__ years: under the circumstances of difficult recruitment, high mobility and low overall quality, strengthen the training and entry work, grasp the ideological status of team members in time, promote communication, and strive to maintain team stability.

20__ * *, 6 cases of electric car theft. Two cases of lost bicycles. Compared with the surrounding communities, the crime rate is the smallest, but the management of public order is still the key and difficult point in the coming year, and the registration of entry and exit of the east and west gates should be strengthened. In view of the problems existing in vehicle management, such as inadequate explanation, nonstandard language, frequent complaints, repeated conflicts with vehicle owners, and weak sense of service, we should first strengthen the training and education of staff to achieve pre-job training. Secondly, we should make good use of past personnel and select relatively excellent players with strong comprehensive quality from all past players.

7.20 years' prospect

In the new year, our work needs continuous improvement, and there are still many things to do. For example, fully implement the post and personnel allocation, establish a scientific operation system, strengthen terminal management capabilities, and adjust and improve the assessment system; Greatly improve the quality of employees, and vigorously strengthen the professional ability training of employees, not only to cultivate local talents, but also to introduce professionals, especially key members with rich experience in property management; Regional expenditure budget classification management, improve the material distribution and financial reimbursement procedures; Establish and improve customer files. Now prices are much higher than a few years ago, and labor wages are the main expenditure of property management enterprises. Two or three years ago, the salary of hiring a security guard was probably the highest in 800 yuan, but now it is at least 1300 yuan. Coupled with the increase of social security, the company will increase its expenditure by several hundred thousand yuan every year. Obviously, the property fee standard can no longer meet the normal property service now. Through the investigation of the property fee standard of the surrounding communities of the same grade, the property fee standard of scenic areas is indeed low.

Faced with new goals, new tasks, new opportunities and challenges, we are confident that with the support and help of all owners and committees, and through the sincere efforts of all employees, our property management work will be icing on the cake and achieve sustainable development.

Summary of the second key work of property manager

Looking back on _ _, my work is also experiencing extraordinary. In March, I came to Gaojun Property with a simple and curious mood and started a new milestone in the harsh environment. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. One year passed quickly. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of the property manager. At the end of the year, everyone should sort out the past and plan the future. Now, we will summarize our work in the past year as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure and equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.

The collection of community management fees and the rectification of facilities and equipment problems are the main tasks of the management office for 20 years, and most of the work has been successfully completed with the full cooperation of colleagues in various departments of the property management company.

Second, the office work

Office work is a brand-new field for me, with a lot of work, including book processing, document management, document approval and so on. Faced with a lot of trivial daily work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

Based on the professional attitude of "working for myself", I have worked creatively and achieved some results, but there are also some problems and shortcomings. Mainly, first of all, property management personnel is a new position for me; A lot of work needs to be done and explored, so that it can't be done with ease, and the work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, the ability to provide effective decision-making data for leaders needs to be further improved; Fourth, communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations. Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation. Third, provide effective data for leaders.

"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " 20__, achieved success, experienced difficulties and felt enlightenment; I will, as always, sail for the new year with confidence and hard work.

Property Manager 3 Summary of Key Work

In 20 years, with the support and help of company leaders and departments, and with the joint efforts of my colleague Qi Xin, I successfully completed the functional work of the department according to the requirements and deployment of the company. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. _ _ Management Office's work in the past year is summarized as follows:

First, the daily management of the management office

Since the company implemented the "three decisions" and sub-management office, this has become a brand-new field of our work. _ _ _ management office is an important window department of the company's residential property service image, a daily maintenance, management and service organization under the leadership of the general manager's office, and a guarantee department to promote all work to the company's established goals.

The work of the management office mainly includes daily complaint handling, fee leasing, infrastructure equipment maintenance, environmental sanitation, greening maintenance, water and electricity maintenance and security. There are manuscript processing, file management, manuscript approval and delivery, meeting arrangement, study and training, inspection by higher authorities, visits from other units, guidance, etc. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

Second, the daily complaint handling and maintenance work

1, handling complaints. In the whole year, * * * accepted a total of 1432 complaints, handled 1420 complaints and was processing 12 complaints, with a handling rate of 99%. Among them, there were 647 complaints about water and electricity, 49 complaints about house maintenance1piece, 30 complaints about security doors and unit doors1piece, and 64 complaints1piece. Throughout the year, the complaints mainly focused on the water leakage of the residents on the top floor of 1, 2, 10 and 16. The owners on the 2nd and 7th floors complained that the construction noise of Building No.3 disturbed people, and the owners on the 4th floor complained that the hotel room played mahjong at night and there was no roof garden. 16, 17 floor owners complained about the cooking fume and noise of the hotel, and 18 floor complained about the noise of the kindergarten and kitchen fume. Most of them have been dealt with, but the owner of18th floor reported that the lampblack and noise in the kindergarten still exist. After coordination with the person in charge of the kindergarten, the kitchen has been relocated and has been significantly improved.

2, charging work. The annual fee collection work was successfully completed. Except for a few owners who refused to pay for some reason and the property was vacant, all the fees receivable have been recovered. The leasing work is also completed by quality and quantity, which can make full use of resources, revitalize funds as much as possible and generate income for the company.

3. Daily maintenance. This year, according to the work plan formulated by the company at the beginning of the year, the maintenance of basic equipment and facilities such as _ _ _ _ _ and the maintenance of environmental sanitation and greening have been successfully completed.

4. Environmental sanitation. In terms of maintaining landscaping, cleanliness and hygiene, we constantly improve and change management methods, and try our best to make landscaping intact, clean and tidy. There are no green pests, no deaths and no plant diseases in the area all year round, creating a comfortable and warm home for the residents in the area. In, our company won the title of advanced unit of Ivy in Hecheng District.

5. Water and electricity maintenance. Mainly used for water and electricity maintenance and daily management of 35 houses in the area; The annual average monthly loss rate of hydropower is 2.2-2.8%, which is strictly controlled within the allowable range; Four power distribution rooms, five elevators, two booster pumps and fire-fighting facilities in the area are operating normally, and no safety accidents have occurred.

6. Decoration management. According to the work arrangement and plan at the beginning of the year, the decoration management has gradually entered the formal track this year. The new decoration service agreement and management regulations compiled by the company have been implemented, which reasonably blocked the loopholes in the previous imperfect decoration management, implemented the daily patrol registration system, and handled the problems in time when found. The phenomenon of illegal decoration has been significantly reduced and declined, and there have been no safety accidents and major complaints caused by violations.

Third, strengthen study and improve professional level.

Because I feel the burden of this department, and there is a certain distance between the knowledge, ability and experience of some employees in the office and their posts, I have never dared to treat it lightly. I ask all employees to strengthen their professional knowledge, learn from books, learn from leaders around them and learn from colleagues, so I obviously feel that there has been some progress this year.

Through continuous learning and accumulation of experience and knowledge, everyone has a certain working foundation and can deal with various problems in daily work. After one year's training, their organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all work, can treat all tasks with a correct attitude, love their jobs, and strive to implement them in practical work. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Four. Existing problems and future efforts

Over the past year, our employees have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and deficiencies, mainly in the following aspects:

First, most of the staff of the management office are not property professionals, and a lot of work is done and groped, so that sometimes it is not easy to do it, and the work efficiency needs to be further improved.

Second, some work is not detailed enough, and some work coordination is not in place.

Third, the theoretical level of relevant majors is not suitable for the requirements of the company's work.

Fourth, there are more and more vehicles, and the roads in the residential area are full of vehicles, which brings great security risks to pedestrians and vehicles. The main reason is the serious water leakage in the central underground parking lot. There are 125 parking spaces, of which 53 parking spaces are leaking, and the owners are unwilling to park their cars.

In the new year, we should focus on improving the professional management, service knowledge and work level of property management, and make contributions to the development and growth of the company. Efforts should be made to:

First, strengthen study and broaden knowledge. Study hard on property professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of property development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company.

Second, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department. Continuously improve the service level, support and cooperation ability of the office to the owners and other departments.

The third is to repair the leakage of the central underground parking lot connected with real estate and supermarkets, open the underground parking floor on the seventh floor, relocate the distribution center of Peony Garden Elevated Supermarket, make rational use of it, park the vehicles parked on the roads in the community in the garage in a standardized way, and improve the disorderly parking order of vehicles in the community.

Fourth, strengthen the daily inspection and inspection of hydropower in the jurisdiction, establish a long-term management mechanism, stop the current situation of stealing, leaking, running, leaking and dripping from the source, and minimize the loss of hydropower.

In the new year, all my colleagues will serve the owners with full enthusiasm, safeguard the interests of the company, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.

Summary of key work of property manager 4

The year of 20__ is the year when our property management company started and developed. In this year, with the care and support of the company leaders, we always carry out the spirit of owner first. According to the actual situation of the company, while doing a good job, we further straightened out and improved the management work. According to the requirements of "engineering procedures, standardized work, high-quality service and scientific management", the company's management work has gradually embarked on the standardized track, and the property management work has achieved certain results and won the praise of employees. This year's work is summarized as follows:

1, water supply and drainage pipe network management.

Water supply and drainage pipeline is the lifeblood of the community, which is directly related to the normal life of the owners. In order to do this work well, we have carried out water supply, pressure suppression, water supply test of single buildings one by one, water closing test, ball passing test and so on. And made a detailed management plan, the responsibility of regular inspection, to ensure the smooth flow of water pipes, to meet the needs of the owners.

2. Management of public facilities and equipment.

In order to ensure the normal life of residents in the community, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, achieving daily inspection registration, minor repair records and the opening of maintenance hotline, basically meeting the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation. The integrity rate of public facilities and equipment is over 95%.

3. Safety measures: Safety measures are the top priority of property management.

In order to provide a safe and comfortable living environment for the owners, we strictly suppress the fire pipes in the community. The qualified rate of high-voltage lines, facilities and equipment shall be strictly in accordance with the regulations.

4. Strengthen management services: improve service quality and do a good job in maintenance services.

Maintenance service is an important part of property management. Therefore, we pay close attention to the timely rate and completion rate of maintenance work, regularly maintain and inspect various facilities, and repair and deal with problems in time to ensure the normal use of the owners. Under the supervision of our company, the waterproof area of all kinds of building roofs handled by the engineering party reaches 2000㎡. 67 minor repairs, 65,438+02 emergency repairs and 65,438+000m sewer pipes were replaced.

5. Strive to improve the management level and improve the quality of property management.

First of all, the staff should be trained in professional ethics and skills to improve their professional quality. The comprehensive quality of employees is closely related to the service quality and level of property management. In view of this situation, combined with the actual situation of employees in this department, detailed training plans and assessment methods are formulated, and employees are regularly educated and trained in professional ethics and business skills, so that employees can be enriched ideologically and their business skills can be improved. Eight trainings have been organized this year.

6. Existing problems:

Although we have made some achievements in our work in the past year, there are still many shortcomings that need to be improved and strengthened.

Specific performance in:

First, the overall quality of employees needs to be further improved.

Second, communication with the owners is not enough.

Third, the management of public facilities needs to be strengthened.

In view of the achievements and existing problems, we should strengthen the professional quality education of employees, strive to improve their professional skills, firmly establish the professional concept of "serving enterprises and owners", do a better job, constantly improve their own property management level, and constantly improve various management services in the community, so as to make our due contributions to the harmony of the company and the living and working of owners.

Summary of key work of property manager 5

Since I was transferred to _ _ _ _ Property Management Office in July, 20, I have tried my best to adapt to the new working environment and post of this unit, study with an open mind, bury myself in my work and do my duty. I think I have accomplished all the tasks well. The following is a summary of my work:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of _ _ _ _ management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the reality of _ _ _ _, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. The service fee for the whole year of 20__ has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. I have been mainly engaged in office work for the past six months, and I soon got used to the copy management of _ _ _ _. I have mainly done the following two tasks: First, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

After working in _ _ _ _ for half a year, I have finished some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to less work practice and lack of relevant work experience, there are the following shortcomings in 20__ years of work:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges.

(2) Dining room meals cost a lot, which is easy to grasp macroscopically and difficult to control microscopically.

(3) The greening work situation is grim, and the greening management of residential areas should be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work in the past 20 years, in order to do a good job in the new year, the following aspects should be highlighted:

(1) Actively coordinate with Hongya Company and the owner to further straighten out the relationship.

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

(3) Manage finance and accounts and control current account expenditure.

(4) Try to manage the canteen and handle the relationship between cost and food.

(5) Do a good job in greening and maintenance of residential areas.

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